Vicky Rigby
Broxburn,West Lothian
Summary
Every great story has more than one chapter. For over 20 years my story has been hospitality focused, full of successful promotions, positive work environments and more than a few occasions of "learning on the job". As a hands-on Financial Controller I'm skilled in leading and motiving staff to achieve business objectives while challenging polices and procedures to optimise streamlined financial processes. For my next chapter, I am ready to put all of my life lessons, skills & passions into a new, exciting and engaging role to challenge me and provide me the opportunity to share my knowledge and skills that I have developed over the last 20 years working for Apex Hotels and laterally with Frasers Hospitality.
I would be amiss if I didn't mention the best chapter in the book of Vicky, mother to 2 wonderful children and I still manage to find the time to enjoy the gym, read mystery crime thriller books, cross stitch and dance around the kitchen cooking meals for my family.
Overview
21
21
years of professional experience
Work History
CLUSTER FINANCIAL CONTROLLER
Frasers Hospitality
Edinburgh & London
05.2023 - 12.2024
- Company Overview: Multi Site
- Monthly preparation and reporting of the P&L Accounts for multiple properties, using SAP and Herman 1 accounting systems
- Preparation and submission of VAT return to HMRC
- Training, coaching and guiding two finance assistants across multiple properties.
- Balance sheet reconciliations including accruals, prepayments and intercompany transactions
- Ensure budgets, forecasts and actual figures are distributed on a timely basis to all key stakeholders
- Reconciliation of bank incoming and outgoing to ensure cashflow is sufficient for the operation of the business
- Process invoices against purchase orders via Procure Wizard and SAP accounting systems
- Collaborated with finance teams to reconcile and manage budgetary expenditures.
- Ensured integrity of AP and nominal ledgers, posting journals to guarantee full compliance with internal controls using SAP.
- Streamlined operations for improved efficiency by overhauling outdated procedures.
CLUSTER FINANCIAL CONTROLLER
Apex Waterloo
06.2020 - 04.2023
- Company Overview: Multi Site
- Responsible for daily and monthly reconciliation, financial reporting across multiple sites
- Assessed financial information for accuracy and integrity
- Most recently, taken on additional responsibility for training, mentoring and overseeing the financial processes of the Finance Assistant at Apex City of Bath
- Ensure budgets, forecasts and actual figures are distributed on a timely basis to all key stakeholders
- Revenue's of circa £7 million (rooms only), EBITDA of £4 million
- Completed statutory and regulatory reporting requirements within defined deadlines
- Successfully managed system changes; Opera & Micros to HMS/Infor & Zonal, Midland HR to Fourth Hospitality payroll systems
- Introduced internal controls to monitor critical areas of financial control and devised corrective actions to address risks or deficiencies
- Prepared monthly variance reports for strategic budgeting and forecasting
- Implement and maintain a paperless environment within the accounts department
- Assist Group Financial Controller with predetermined, ad-hoc duties and projects
- Implemented system and process improvements for enhanced finance department efficiency
- Multi Site
FINANCIAL CONTROLLER
Apex Hotels
06.2015 - 06.2020
- Company Overview: Edinburgh
- Following the success of my role at Apex Haymarket, I took a sidestep into finance, first FC of our Haymarket property & then onto a bigger Edinburgh site to duplicate the already successful process put in place
- Consolidated capital management, cash flow analysis, and reconciliations statements
- Ensure all aspects of GDPR and PCI compliance are adhered to within the financial operation of the hotel
- Communicate with Heads of Department across various sites to manage stock levels, GP%, orders and accruals
- Food gross profit of 72% and increasing liquor GP from 72% to 76%
- Responsible for the daily audit and reconciliation of the hotel's revenue including cash and credit card takings
- Ensure revenue is protected and refunds are processed within company guidelines
- Process invoices against purchase orders via Sage 200 Extra and Procure Wizard accounting systems
- Reconcile all month end processes, generating and providing commentary on the P&L accounts using Jedox management software
- Manage petty cash on a daily basis and monthly reconciliation
- Monitor and inform HOD's on staffing costs using Fourth payroll system
- Assisted with decreasing payroll to 26% across all areas
- Collate departmental forecasts to produce accurate predictions
- Edinburgh
GENERAL MANAGER
Apex Haymarket Hotel
09.2011 - 05.2015
- Company Overview: Edinburgh
- Promoted to General Manager at the request of the Operations Director
- Manage the general operational running of the hotel including daily decisions on team priorities and delegation throughout the team
- Ensure the hotel complies with all areas of Health & Safety through accurate management of meetings, training and maintenance of all related paperwork
- Review and adjust all revenue streams to maximise income, review the Daily STR to assess how we are performing against the comp set
- Control costs through management of purchases and control of waste within the hotel
- Handle customer enquiries and complaints promptly and efficiently
- Collaborated with Operations Teams and Procurement Team to promote environmental sustainability throughout the hotel
- Achieved Silver status
- Edinburgh
DEPUTY GENERAL MANAGER
Apex Haymarket Hotel
10.2007 - 09.2011
- Company Overview: Edinburgh
- Promoted to assist the General Manager with the day to day running of the hotel
- Ensure compliance with all areas of HR management from recruitment and selection, orientation, training and performance management
- Train, coach and motivate all team members to strive for the highest standards for our guests, ensuring company brand standards are adhered to and customer service is forefront
- Manage the control of liquor, placing orders, stock control and monthly stock takes
- Edinburgh
FRONT OF HOUSE MANAGER
Apex Haymarket Hotel
06.2004 - 10.2007
- Company Overview: Edinburgh
- Promoted to Front of House Manager after a successful 4 years in a fast paced Hotel Reception role
- This property had 66 4
- Bedrooms & sat in a portfolio of 10 sister hotels
- Plan and manage the day-to-day running of both Reception and Housekeeping
- Monitor cost control in both departments ensuring wages and purchasing remain within budget and adapt to business levels
- Carry out the recruitment and selection of all team members within the front of house and housekeeping departments
- Basic training of all team members in both departments
- Solved customer queries and problems effectively and efficiently, maintaining excellent satisfaction ratings
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent
- Assist with the implementation of the company's all round better service initiative called Flow and carrying out the initial group training programs
- Edinburgh
Education
Certificate of Higher Education - Tourism & Leisure
Oldham Sixth Form College
Oldham, OLDSkills
- Accounting management
- Balance sheet reconciliations
- Financial statements
- Cost and revenue analysis
- Engaging leadership style
- Financial forecasting
- Standard operating procedure development
- Excel proficiency
- Employee coaching and mentorship
- Process improvement
- Team player
- Well organised
- Self-motivated
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Timeline
CLUSTER FINANCIAL CONTROLLER
Frasers Hospitality
05.2023 - 12.2024
CLUSTER FINANCIAL CONTROLLER
Apex Waterloo
06.2020 - 04.2023
FINANCIAL CONTROLLER
Apex Hotels
06.2015 - 06.2020
GENERAL MANAGER
Apex Haymarket Hotel
09.2011 - 05.2015
DEPUTY GENERAL MANAGER
Apex Haymarket Hotel
10.2007 - 09.2011
FRONT OF HOUSE MANAGER
Apex Haymarket Hotel
06.2004 - 10.2007
Certificate of Higher Education - Tourism & Leisure
Oldham Sixth Form College
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