Vicky Mitchell
Cramlington,Tyne and Wear
Summary
Dynamic professional with a strong foundation in effective communication and customer service excellence. Demonstrates computer proficiency, time management, and adaptability, ensuring high performance under pressure. Committed to leveraging skills to achieve organisational goals and drive success.
Overview
17
17
years of professional experience
Work history
PCA
Cora Health
Newcastle upon Tyne
2023.03 - Current
- Handled telephone enquiries from patients, booked/amended appointments, and created new referrals while supporting team with administrative duties to ensure all tasks were completed effectively.
- Covered team leader absence by overseeing service operations, preparing rota, and allocating admin tasks to team, ensuring adherence to KPIs and service levels.
- Permanent
Taxi Driver / dispatch clerk self employed
Borderline Taxis
Cramlington
2020.01 - 2023.02
- Managed daily booking capacity as dispatch clerk, allocating work to drivers and coordinating their locations based on analysis of previous data
- Ensured punctual service for client collections, achieving accurate location pick-up
- Permanent
Dispatch Clerk
Five star Services LTD
Gosforth
2009.03 - 2019.10
- Planned diaries for booked work, advised booking team on available capacity, allocated jobs to drivers in proximity to jobs to minimise delays and enhance efficiency, while addressing customer queries.
- Analysed data from previous days/weeks/months to inform planning for upcoming days/weeks.
- Permanent
Education
Level 2 national vocational qualification (NVQ) -
City & Guilds
GCSE - English, French, History, Math
Astley Community High School
Skills
- Effective communication
- Customer service excellence
- Computer proficiency
- Time management
- Adaptability
- Pressure resilience
REFERENCES
- Jordan, Dawes, Team Leader, Cora Health
- Tracy, Moore, Team leader, Cora Health
- John, Best, 01912501476, Borderline Taxis
- David, Willumsen, 07306136735, Five Star Taxis
HOBBIES & INTERESTS
Travel, Reading, Board games, Card games, Dog walking, Football, Music, Puzzle solving, Trivia
Affiliations
- Travel
- Reading
- Board/Card games
- Dog Walking
- Puzzle Solving & Trivia
- Football
Timeline
PCA
Cora Health
2023.03 - Current
Taxi Driver / dispatch clerk self employed
Borderline Taxis
2020.01 - 2023.02
Dispatch Clerk
Five star Services LTD
2009.03 - 2019.10
Level 2 national vocational qualification (NVQ) -
City & Guilds
GCSE - English, French, History, Math
Astley Community High School