Vicky McNulty
UK based
Summary
A highly experienced and approachable operations and customer service professional with a strong background in leadership, team management and service delivery. Skilled at building positive relationships, supporting teams and creating excellent customer experiences in fast-paced environments.
Recently gained hands-on experience working seasonally at Glencoe Mountain Resort, further developing a passion for outdoor tourism, guest interaction and Highlands-based working. Adaptable, practical and calm under pressure, with a proactive approach and a genuine enjoyment of working with people as part of a close-knit team.
Overview
30
30
years of professional experience
Work history
Lift Operator (Seasonal)
Glencoe Mountain Resort
Glencoe, Highland
2026.02 - 2026.04
• Delivered excellent customer service in a fast-paced outdoor mountain environment
• Assisted guests with lift operations, safety procedures and visitor support
• Worked flexibly across resort operations as part of a close-knit seasonal team
• Developed strong understanding of tourism, hospitality and outdoor visitor experiences in the Highlands
Career Break
N/A
2024.07 - 2026.02
- Career break, focus on personal wellbeing & travel
- Photography & Python coding course (in progress)
Centre Manager, Integrated Diagnostic Centre (IDC)
Alliance Medical
Sunderland & South Tyneside
2023.08 - 2024.07
- Led and managed P&L, operational and people responsibilities, budgeting, cost control, driving operational efficiency to achieve financial and strategic goals as well as optimal patient care
- 2 MRI & 2 CT scanners (GE), circa 40 staff members (Clinical and Administrative)
- Pilot site - GE Imaging 360, enabling performance optimisation, short and long term planning and driving standardisation
Head of Mobile Operations - North
Alliance Medical
Warwick, Warwickshire
2018.07 - 2023.08
- Co-led and managed National Mobile business, joint responsibility, driving growth, profitability, and operational performance
- Fleet of circa 60 Mobile Units (including MRI & CT, Mobile & Relocatable Units)
- Line Management - Lung Health Check Services Manager, 7 Mobile Managers & circa 120 Clinical staff (North)
- CQC Registered Manager National Mobile Diagnostic Services (2019-2021)
- Stakeholder engagement, building excellent relationships
- Delivery of outstanding clinical services (safe, caring, effective, responsive & well led)
Head of Diagnostic Imaging - North (including Statics)
Alliance Medical
Warwick, Warwickshire
2017.04 - 2018.07
- Overall responsibility North Mobile & Statics P&L
- Improved efficiency and effectiveness of resources, staff & scanners, optimising operations to enhance productivity and service quality
- Ensure excellent patient & customer satisfaction
- Deliver services as per agreed KPI's
- Maintain strong commercial awareness, active involvement in business development
- Comply with company's legal and regulatory policies and procedures, CQC, H&S, IG/ISO, MHRA, IR(ME)R/IRR17
- Reviewed customer history to recommend appropriate products and services.
Regional Mobiles Manager - North
Alliance Medical
Warwick, Warwickshire
2015.03 - 2017.04
- Responsible for effective delivery of North Mobile Diagnostic Imaging services (MRI, CT & Ultrasound)
- Implementation of Resource Scheduling System for Clinical & Admin teams
- Management of Mobile team objectives | PDRs
- Performance management including disciplinary and grievance processes
- Incident & complaints management
- Risk Assessment
- Audit
Regional Senior Radiographer
Alliance Medical
North Mobiles
2004.03 - 2015.03
- Senior Radiographer, MRI and CT
- Line Management & Site responsibility
- Training & Education team
- Information Governance & Logistics (secondments)
- Risk Register, Policy & Procedure development
- Editor Company Newsletter (5 years)
Senior I MRI Radiographer
Alliance Medical
North Mobiles
2000.05 - 2004.03
Senior I Radiographer MRI
MARIARC, University of Liverpool
Liverpool, Merseyside
1997.09 - 2000.05
Radiographer
Royal Liverpool University Hospital
Liverpool, Merseyside
1996.09 - 1997.09
Radiographer
Royal Preston Hospital
Preston, Lancashire
1996.07 - 1996.09
Education
Certificate - Management
University of Leicester
Leicester 01/2006 - 12/2007
Doctor of Philosophy - MRI Image Analysis
University of Liverpool
Liverpool 09/1996 - 12/2001
BSc (Hons) - Diagnostic Radiography
University of Lancaster (St Martin's College)
Lancaster 09/1993 - 07/1996
Skills
- Guest services & customer experience
- Outdoor Tourism & Resort Operations
- Team collaboration in fast paced environments
- Visitor safety & public interaction
- Flexible & hands on approach
- Problem solving under pressure
- Attention to detail
- Confident communicator
- Positive attitude
- Training & supporting team members
- Adaptable to seasonal & remote working environments
Certification
- Institution of Occupational Safety & Health (IOSH)
- HABC Level 2 Award in Risk Assessment (QCF)
- Recruitment & Selection Training
- Improvement Science for Leaders & Managers Training
- Effective Time Management & Team Motivation Training
- Aspiring Leaders - The Christie Hospital
- mBIT Leadership & Decision Making
- Brain Powered Coaching - Confidence Network
- Various CPD courses: Society of Radiographers, eLearning for Health
- Certificate of competence in administering intravenous injections, SOR
- College Certificate of Advanced Studies Clinical MRI (St Martin's College)
- Diagnostic Radiographer - HCPC Registered RA35922
- A-Levels: Chemistry, Biology & French
- GCSE's: 9 subjects
Accomplishments
1) V. McNulty , Estimation of Grey and White Matter and Whole Cerebral Hemisphere Volume by Using the Cavalieri Slices Method in Combination with 3D MR Imaging 2001 PhD thesis (University of Liverpool)
2) V. McNulty , L.M. Cruz-Orive, N. Roberts, C.J. Holmes, X. Gual Arnau, Estimation of Brain Compartment Volumes from MR Cavalieri Slices Journal of Computer Assisted Tomography 2000 (in press)
3) N. Roberts, M.J. Puddephat, V. McNulty The Benefit of Stereology for Quantitative Radiology British Journal of Radiology 1999 (in press)
Affiliations
- Travel, Scuba diving, Skiing & Photography
References
References available upon request.
Timeline
Lift Operator (Seasonal)
Glencoe Mountain Resort
2026.02 - 2026.04
Career Break
N/A
2024.07 - 2026.02
Centre Manager, Integrated Diagnostic Centre (IDC)
Alliance Medical
2023.08 - 2024.07
Head of Mobile Operations - North
Alliance Medical
2018.07 - 2023.08
Head of Diagnostic Imaging - North (including Statics)
Alliance Medical
2017.04 - 2018.07
Regional Mobiles Manager - North
Alliance Medical
2015.03 - 2017.04
Regional Senior Radiographer
Alliance Medical
2004.03 - 2015.03
Senior I MRI Radiographer
Alliance Medical
2000.05 - 2004.03
Senior I Radiographer MRI
MARIARC, University of Liverpool
1997.09 - 2000.05
Radiographer
Royal Liverpool University Hospital
1996.09 - 1997.09
Radiographer
Royal Preston Hospital
1996.07 - 1996.09
Certificate - Management
University of Leicester
01/2006 - 12/2007
Doctor of Philosophy - MRI Image Analysis
University of Liverpool
09/1996 - 12/2001
BSc (Hons) - Diagnostic Radiography
University of Lancaster (St Martin's College)
09/1993 - 07/1996