Vicky-Jayne Lee (MRICS)

• Conducting assessments of minerals and waste sites for Rating valuation purposes.
• Supported data collection efforts through site inspections to ensure accurate valuations.
• Participated in training sessions to enhance knowledge of industry standards and valuation methodologies.
• Made key contributions toward the delivery of targets for both maintenance and CCA.
• Collaborated with senior technical experts to ensure compliance with litigation on complex casework.

• Managed daily operations of rating contacts ensuring efficient service delivery.
• Collaborated with cross-functional teams to enhance overall customer satisfaction.
• Implemented training sessions for contact centre staff in Plymouth to improve business awareness and enhance job satisfaction.
• Managing the data to ensure that it is of sufficient quality to be used as evidence under Regulation 17 of the Non-Domestic rating (Chargeable Amounts (England) Regulations 2009 & 2016 so that NDR Caseworkers can use it as highly weighted evidence for settlement of CCA cases and Reval tone setting.

• Analysed market trends and property data to create market knowledge reports and inform accurate valuation decisions for revaluation.
• Evaluated complex valuation cases to ensure compliance with regulatory standards.
• Developed graduate caseworkers in preparation for APC
• Provided expert valuation advice and best practices to colleagues with particular reference to schools, day nurseries and industrial properties.

Secondment as Team Leader in Network Support Office

• Oversaw workforce scheduling, ensuring optimal staffing at all times by actively working to improve attendance management procedures and support staff within their roles.
• Human Resources Management; supervising junior grade managers and provide coaching regarding HR Policy and Procedures in order to comply with Agency targets and objectives
• Collaborated closely with senior leadership team on strategic HR decisions.
• Directed operations to meet set targets and KPIs.
• Conducted regular meetings with team members, promoting open communication and problem-solving abilities.
• Conducted regular performance evaluations, identified areas of improvement.

• Managed inspection and support teams to enhance operational efficiency and productivity.
• Volume Forecasting, using historic data to project incoming workloads and ensure staff ratios were balanced accordingly
• Restructured team to ensure consistency of support and fair evaluation of staff performance.
• Developed and implemented training programmes to improve team skills and knowledge.
• Provided Technical Support; Delivering guidance for complex casework to upskill staff and meet operational targets of timeliness and quality

• Conducted thorough inspections of domestic and non-domestic properties to assess condition and compliance with regulatory standards.
• Collaborated with local authority rating and planning departments
• Compliance with Transitional Relief Regulations
• Use of non-bulk server for contractors valuations and Cost Guide for Plant and Machinery