Vicky Jackson
Winchester
Summary
A dynamic and compassionate professional with a diverse background spanning healthcare, education, and administrative roles. Currently working as a Learning Support Assistant at Peter Symonds College supporting students and always promoting inclusion for all. Demonstrated exceptional teamwork and communication skills across all positions. Shows both adaptability & initiative within the workplace and a commitment to continuous professional development. A positive personality within any team.
Overview
25
25
years of professional experience
Work History
Learning Support Assistant
Peter Symonds College
09.2022 - Current
- Provided one-on-one support to students struggling with specific subjects or concepts.
- Enhanced students understanding by providing individualized support and providing additional class notes remotely.
- Coordinated with other Learning Support Assistants to share resources and best practices therefore improving the overall effectiveness of the team.
- Promoted inclusion and diversity within the student population.
- Participated in professional development to stay current on educational trends and to enhance my skills as a Learning Support Assistant.
- Promoted a positive learning culture within the college demonstrating respect, empathy, and professionalism at all times.
Pharmacy Assistant
Boots Pharmacy
03.2019 - 07.2022
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures confidently.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Practiced effective communication between team members to help with the smooth operation within a very busy pharmacy setting.
- Received incoming supplies, checked against invoices for accuracy and stocked in correct locations.
Administrator
Belgarium Property Management
03.2016 - 03.2019
- Established an organized filing system that reduced misplaced files.
- Gathered, organized and input information into an energy digital database.
- Worked within a multi disciplinary team demonstrating good communication both in person, on telephone and by email.
- Answered customers calls and efficiently forwarded onto the appropriate colleagues if out of my job remit.
Midwife
ST Thomas' Hospital & Royal Hampshire Hospital
09.2000 - 03.2016
- Cared for and educated mothers and families on pregnancy and performed obstetric ultrasound.
- Worked specifically in a fetal medicine unit. At all times practicing respectful, clear, honest & friendly communication to both patients and their families.
- Work within a lage team demonstrating a professional manner
- Kept accurate medical records and stored these appropriately.
- Empowered mothers to make informed decisions about their care.
- Built strong rapport with patients through open communication channels that encouraged two way conversations.
- Improved patient satisfaction by providing compassionate and knowledgeable care.
- Maintained up-to-date knowledge on midwifery best practices through continuous professional development.
- Ensured compliance with regulatory standards through meticulous record-keeping.
Education
Post Graduate Certificate - Obstetric Ultrasound
Kings College London
London06-2007
Bachelor of Science - Midwifery
University of Bournemouth
Bournemouth 09-2000
A Levels - Geography, Sociology, Human Biology
Barton Peveril College
Eastleigh06-1997
GCSE's - 11 GCSEs (A-C) Including Maths & English
Alderman Quilley School
Eastleigh08-1995
Skills
- Teamwork
- Multitasking Abilities
- Punctual and dependable
- Reliability
- Strong Communication Skills
- Organizational skills
- Adaptability in Dynamic Environments
- Student Motivation Strategies
- Professionalism
- Career Development
Timeline
Learning Support Assistant
Peter Symonds College
09.2022 - Current
Pharmacy Assistant
Boots Pharmacy
03.2019 - 07.2022
Administrator
Belgarium Property Management
03.2016 - 03.2019
Midwife
ST Thomas' Hospital & Royal Hampshire Hospital
09.2000 - 03.2016
Post Graduate Certificate - Obstetric Ultrasound
Kings College London
Bachelor of Science - Midwifery
University of Bournemouth
A Levels - Geography, Sociology, Human Biology
Barton Peveril College
GCSE's - 11 GCSEs (A-C) Including Maths & English
Alderman Quilley School
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