Vicky Hotchkiss
Taunton
Summary
Experienced in administrative roles with proficiency in QuickBooks and Sage software, Zendesk support, and Microsoft Office suite. Demonstrates exceptional customer service and relations, remote work proficiency, and time management strategies. Skilled in communication, organisational tasks, IT support, front desk operations, filing systems management, data entry accuracy, and billing processes. Known for remaining calm under pressure and maintaining high standards of accuracy. Career goal includes leveraging extensive skills to enhance operational efficiency within a dynamic organisation.
Overview
24
24
years of professional experience
Work history
Remote Online customer service
Babymoov
Taunton, Somerset
04.2025 - Current
- Executed daily tasks with accuracy and efficiency.
- Acquired and applied new skills to enhance productivity.
- Consistently met tight deadlines for all assigned tasks.
- Utilised Zendesk and in-house computer systems effectively.
- Exhibited respect and friendliness while assisting colleagues and clients.
- Facilitated B2B and B2C sales processes to drive revenue growth.
- Managed return merchandise authorisations (RMAs) efficiently.
Receptionist
College way surgery
Taunton
01.2023 - 01.2024
- Booking patients in on Informatica.
- Using Informatica for booking appointments
- Logging patient notes on Emis
- Answering high volume of calls for Drs appointments
- Filing
- Deductions of patients
- Out of area administration
- GP surgery I have gained alot of experience, health care knowledge and has been good opportunity for me, having gained this experience I have slight change in home life where i am unfortunately needing different hours.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
Customer Assistant
Tesco Extra
Taunton, Somerset
01.2023 - 04.2025
- Maintained smooth store operations through effective team collaboration.
- Ensured compliance with health and safety regulations at all times.
- Upholding company policies during customer interactions preserved brand reputation.
- Addressed customer queries and concerns promptly, enhancing relations.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
Commercial Cleaner
Self Employed
Taunton, Somerset
01.2016 - 07.2022
- For the last 5 years, which has worked with my family life having my son. We have now relocated to Taunton Somerset
- Ensured compliance with safety regulations through proper use of cleaning equipment.
- Performed maintenance tasks on cleaning equipment guaranteeing effective operation.
- Performed deep-cleaning tasks for a fresh, clean environment.
- Used eco-friendly cleaning products to lessen environmental impact.
Accounts/Sales
Central Laser Services
Redditch, WOR
01.2007 - 01.2016
- Sales Estimating- using Radan
- Import of drawings
- Material purchase ordering
- Data Input to Sage Instant accounts
- Filing VAT Quarterly
- Credit Control
- Purchase Ledger
- Accounts invoicing to Lloyds Commercial Banking
- Banking
- Reason for leaving - After working within Central Laser leaving wasn't easy option. I wanted to spend some quality time with our new baby and found after 6 months maternity
- Oversaw daily operations to achieve high productivity levels.
Customer Online Sales
Better buy
Redditch, WOR
01.2005 - 01.2006
- - Betterbuy
- Online listing
- Processing orders
- Telephone Sales
- Purchase Ordering
- Packaging sold items
- Reason for leaving - Progression of career with more hours available
- Implemented new promotional strategies to boost membership sales and engagement.
Administrator /Sales
Redditch Laser Cutting
Redditch, Worcestershire
01.2002 - 01.2005
- Data Entry through Redthorne in house computer package
- Estimating- Using Lantek-Radan
- Purchase ordering
- Invoicing/Data Entry using Sage Line 50- Sage 100
- Reason for leaving: Company closure
Education
Some College (No Degree) - Business
St Augustines High School
RedditchSkills
- QuickBooks and Sage software
- Zendesk support
- Customer service and relations
- Remote work proficiency
- Time management strategies
- Calm under pressure
- Communication skills
- Organizational skills
- Administrative expertise
- IT support
- Front desk operations
- Filing systems management
- Data entry accuracy
- Billing processes
- Accounting
Additional information
I am currently seeking employment within the Taunton area. I am highly organized professional with a conscientious work ethic who enjoys a challenge. I am adaptable and flexible within a role and enjoy working as part of a team however I equally proficient working on my own initiative.
References
References available upon request.
Timeline
Remote Online customer service
Babymoov
04.2025 - Current
Customer Assistant
Tesco Extra
01.2023 - 04.2025
Receptionist
College way surgery
01.2023 - 01.2024
Commercial Cleaner
Self Employed
01.2016 - 07.2022
Accounts/Sales
Central Laser Services
01.2007 - 01.2016
Customer Online Sales
Better buy
01.2005 - 01.2006
Administrator /Sales
Redditch Laser Cutting
01.2002 - 01.2005
Some College (No Degree) - Business
St Augustines High School