VICKY CHAM
Summary
Experienced in student support and community building, focusing on enhancing residential life. Creates inclusive environments and resolves conflicts through strong communication and interpersonal skills. Reliable and adaptable individual committed to delivering outstanding customer service. Possesses strong communication and teamwork skills, combined with proactive approach to problem-solving.
Overview
7
7
years of professional experience
Work history
Volunteer Adult Case Worker
CARAS
2025.04 - 2026.02
- Adult Case Worker supporting refugees through scheduled one-on-one appointments.
- Assisting community members with essential tasks such as completing forms, applying for grants, and navigating key services.
- Delivering person-centered and practical support, adapting to the individual needs of each community member
- Handling confidential documents with discretion
Customer Assistant (work experience)
Waitrose & Partners
London
2025.11 - 2025.11
- Assisted customers with inquiries and provided guidance on product selection
- Collaborated with team members to ensure shelves were stocked and displays were attractive
- Maintained cleanliness and organisation of work area to enhance store presentation
- Communicated daily offers to customers, promoting in-store deals and discounts
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Freelance ESOL Tutor
WEA
2024.06 - 2024.11
- Prepared lesson plans tailored to individual student needs.
- Taught weekly topics for exam preparation.
- Taught reading, writing, speaking and listening skills.
- Assessed progress of each learner regularly, ensuring timely feedback was given.
- Supported students with their homework assignments.
Tutor Operations Executive
MyTutor
2021.09 - 2024.05
- Checked visas and right to work against UK and company requirements
- Ensured online lessons ran smoothly and diagnosed any tech issues
- Answered calls promptly resolving or escalating issues to maintain client satisfaction.
Sales assistant
M&M World London
2018.09 - 2021.08
- Provided great customer service
- Greeted customers in a friendly and professional manner.
- Trained new staff members, fostering a supportive working environment.
- Maintained a clean and organised work area.
- Collaborated with the team to achieve sales targets.
- Managed till operations smoothly, reducing waiting time for customers.
Education
Graduate Diploma Linguistics Studies -
Birkbeck University
Skills
- Excellent communication skills
- Good interpersonal skills
- Customer Service
- Flexibility in task handling
- Excellent IT skills
- Greeting visitors
- Providing advice
- Organised and proactive
- Team player
References
References available upon request.
Timeline
Customer Assistant (work experience)
Waitrose & Partners
2025.11 - 2025.11
Volunteer Adult Case Worker
CARAS
2025.04 - 2026.02
Freelance ESOL Tutor
WEA
2024.06 - 2024.11
Tutor Operations Executive
MyTutor
2021.09 - 2024.05
Sales assistant
M&M World London
2018.09 - 2021.08
Graduate Diploma Linguistics Studies -
Birkbeck University