Summary
Overview
Work History
Education
Skills
Timeline
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Vicki Vega

Vicki Vega

Broxbourne,HRT

Summary

I have a passion for travel and helping people. I pride myself on providing a unique personal travel service using technology to tailor make holidays.

I provide a highly personal and exceptional service from start to finish, tailor making holidays to suit each customer. I have arranged family escapes, weekend breaks, skiing trips, cruises and even weddings.

I like to feel that I am able to assure clients of fantastic deals, wider choices of holidays and an easy and enjoyable experiences with exceptional aftercare. Professional travel specialist equipped to excel in this role. I have a proven track record in arranging seamless travel experiences, leveraging expertise in itinerary planning, destination knowledge, and client relations. Strong focus on supplier collaboration, adaptability, and achieving results with exceptional communication skills, problem-solving abilities, and client-first approach.

Overview

33
33
years of professional experience
1
1
year of post-secondary education

Work History

Independent Travel Agent

Roamr Travel
Broxbourne, Hertfordshire
01.2022 - Current
  • Full management of independent travel agency, utilizing online resources for marketing, research, booking and communication
  • Successfully booked and managed many travel itineraries across a wide cross section of locations and complexities
  • Developed and implemented successful marketing strategies
  • Resolved customer complaints effectively and efficiently, maintaining high levels of customer satisfaction
  • Provided expert, high level detailed travel advice to clients on destinations, accommodations, and travel logistics
  • Stayed abreast of industry trends, travel advisories, and new travel destinations
  • 98% conversion rate on enquiries
  • Advised clients on best practices for international travel such as visa requirements passport processing procedures.
  • Supported clients during their trips by being available 24/7 for any questions or concerns they may have encountered along the way.
  • Maintained accurate records of client bookings to ensure proper billing and commission tracking.
  • Provided timely assistance to travelers in need, resolving issues promptly and professionally.

Office Manager & Co-owner

The Bread Bin (Bakers)
Ware, Hertfordshire
10.2003 - 10.2024
  • Full administrative management of business
  • Management of all elements of human resources including responsibility for recruitment and ongoing management of up to 70 staff members
  • Management of marketing and sales across the retail and wholesale elements of the business
  • Management of the Company’s budgeting, financial reporting and accounting responsibilities (turnover ranging between 300k-1.2M)
  • Responsibility for supplier and customer relationship management and attaining new relationships
  • Extensive use of business management portals for financials, compliance reporting and administration purposes
  • Streamlined operations throughout the business to maximize efficiency and cost reductions
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.

Executive Assistant

Euler Hermes
London
09.1991 - 09.2003
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Used advanced software to prepare documents, reports, and presentations.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Facilitated training and onboarding for incoming office staff.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Negotiated with vendors for cost savings, securing high-quality services at reduced rates.
  • Fostered positive work environment, organizing team-building activities and events.
  • Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.

Education

Some College (No Degree) - Business

Ware College
Ware, HRT
09.1990 - 05.1991

Skills

Client Focused

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Timeline

Independent Travel Agent

Roamr Travel
01.2022 - Current

Office Manager & Co-owner

The Bread Bin (Bakers)
10.2003 - 10.2024

Executive Assistant

Euler Hermes
09.1991 - 09.2003

Some College (No Degree) - Business

Ware College
09.1990 - 05.1991

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Vicki Vega