Victor Gitau
Oxford,Oxfordshire
Summary
Experienced Supervisor with expertise in team leadership and conflict resolution. Guides colleagues to boost performance and operational effectiveness while ensuring safety compliance. Fosters a collaborative work environment, facilitates training, and enhances operational efficiency through effective communication and task delegation.
Overview
26
26
years of professional experience
Work History
Supervisor
Oxford Bus Company
Oxford, Oxfordshire
02.2011 - Current
- Liaise with driver rota controllers, city centre controllers, and Gloucester Green controllers daily. Coordinate management teams to keep services running smoothly and efficiently. Provide real-time service changes using radio communications and GPS tracking systems. Led operational activities in garage office during shifts, ensuring effective service management. Take responsibility for supervisory team decisions while on duty. Allocated spare drivers and arranged daily service cover to maintain operational continuity. Operate and maintain the Guidas rota allocation system daily. Maintain and update operational records, reports, and data systems accurately. Completed absence reporting using Goodshape procedures to track employee attendance using Goodshape procedures and associated processes. Monitor service delivery and reliability using radio and GPS feeds. Run accurate National Express allocations and follow operational procedures. Guided and instructed supervisor development colleagues to enhance team capabilities. Complete accident, incident, and serious incident reporting accurately per company procedures.
Van Driver
DHL
Oxford, Oxfordshire
11.2009 - 01.2011
- Ensured punctual, safe goods deliveries across UK, adhering to strict schedules.
- Planned and navigated efficient, safe routes using traffic reports and delivery locations.
- Built positive client relationships through consistently excellent service delivery.
- Utilised GPS and maps to successfully navigate routes and consistently meet delivery deadlines.
- Demonstrated focused, safe driving while navigating various road conditions. while operating vehicles in traffic.
Front of House Manager
Mercure Hotel
Oxford, Oxfordshire
10.2000 - 10.2008
- Implemented industry best practices to ensure compliance with owner standards during daily operations.
- Coordinated employee schedules to maintain optimal staffing levels throughout shifts.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Educated staff members on procedural and menu changes.
Education
Diploma of Higher Education - information technology
City of Oxford College
Oxford01-1999
Skills
- Operational leadership
- Team management
- Service coordination
- Safety compliance
- Incident reporting
- Customer service excellence
- Problem solving
- Conflict resolution
- Communication skills
- Attention to Detail
- Leadership
Timeline
Supervisor
Oxford Bus Company
02.2011 - Current
Van Driver
DHL
11.2009 - 01.2011
Front of House Manager
Mercure Hotel
10.2000 - 10.2008
Diploma of Higher Education - information technology
City of Oxford College