Vicki Yip

• Manage attendance, scheduling, and daily reporting
• Oversee full after-sales process (receiving, QC, repacking, shelving)
• Ensure same-day return processing with no backlog
• Allocate manpower and adjust workflow based on volume
• Train staff and build multi-skilled team
• Resolve operational issues (SKU errors, missing items)
• Support outbound operations when required
• Maintained 100% on-time return processing
• Improved QC productivity from 80 to 120 items/hour
• Handled 9,000–11,000+ monthly returns
• Improved workflow efficiency through SOP optimisation

• Completed daily or monthly accounting tasks punctually, submitted

accounting reports, and conducted asset inventory, ensuring financial

discipline and data accuracy.

• Helping to save 5% of unnecessary expenses.

• Recorded sales transactions, outgoing payments, and receipts to support

financial governance.

• Managed and organized invoices, ledgers, and financial statements.

Analyzed cash flow and financial status across different company

departments, helping to save 20% of unnecessary expenses.

• Completed daily or monthly accounting tasks punctually, submitted

accounting reports, and conducted asset inventory, ensuring financial

discipline and data accuracy

• Built positive working relationships with staff and customers for helpful support.

department support.

• Inputted data quickly and accurately to maintain reliable records.