Vicki Whittaker

An adaptable Manager with significant operational experience, with a proven record driving effective performance improvement, change management and achieving budgets in fast changing commercial environments. Developing strategies to provide sustainable resolutions and efficiencies, managing these to completion within tight timescales. Able to quickly build and develop motivated teams and individuals through strong leadership, people management and coaching, resulting in quality performance, strong productivity, and low attrition. A problem solver who takes ownership while maintaining excellent relationships with stakeholders and external suppliers. Results-driven Claims Team Manager recognised for delivering operational excellence and fostering team growth. Spearheaded process improvements that reduced claim processing times, enhanced customer satisfaction, and boosted team productivity. Known for strategic thinking, problem-solving, and inspiring high-performing teams to achieve organisational goals.