Vicki Payne
Kilmarnock,United Kingdom
Summary
Accomplished Health and Safety professional with extensive expertise in regulatory compliance, risk assessment preparation, and ergonomic evaluation. Demonstrates strong leadership and project management skills, ensuring effective service delivery and promoting well-being initiatives. Proficient in communication and customer service, with a deep understanding of NEBOSH standards and COSHH regulations. Adept at developing safety procedures, conducting workplace inspections, and implementing integrated ISO systems. Committed to enhancing safety awareness through proactive monitoring and resilience under pressure.
Offering strong organisational skills and keen eye for safety protocols. Knowledgeable about risk assessments, hazard identification, and compliance with health and safety regulations. Ready to use and develop communication, problem-solving, and leadership skills in health & safety Officer role.
Overview
32
32
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work history
Field Service Health & Safety Supervisor
Cummins Allison A CPI company
Kilmarnock, United Kingdom
01.2015 - 07.2025
- Manage all field and workshop health and safety operations.
- Delivered comprehensive manual handling training to all staff.
- Prepared incident, accident and DART reports following company policy.
- Led implementation of recommended corrective actions after incidents.
- Performed comprehensive evaluation of the health & safety management system.
- Conducted comprehensive health & safety audits.
- Conducted comprehensive ISO audits.
- Developed and updated all risk assessments, SOP's and COSHH.
- Promoted positive health and safety culture within the organisation through effective communication strategies.
- Developed comprehensive safety policies to ensure regulatory compliance.
- Maintained up-to-date knowledge of health and safety legislation for company adherence.
- Regularly briefed employees on latest health and safety protocols, leading to heightened awareness among staff members.
- Conducted regular site inspections for ensuring workplace safety.
- Delivered training, promoting an organisational culture prioritising safety.
- Supervised technicians to enforce adherence with standard operating procedures.
- Prepared reports and review to enable company safety monitoring.
- Performed service, repair , and installation of coin and currency machines.
- Served as primary contact for NatWest bulk in coin contract.
Senior Service Engineer
Digitol Solutions Ltd
Glasgow, United Kingdom
11.2005 - 01.2015
- Coordinating all service calls.
- Oversee service department.
- Managing personnel and oversight visits.
- Diagnostic analysis.
- Maintenance of server and all IT infrastructure within company.
- Identify and resolve complex technical issues on-site.
- Set up and customise new equipment.
- Conduct preventive maintenance on equipment
- Guide customers through functionality of new equipment.
- Exhibit machines for client demonstrations
- Establish and uphold service records.
- Address customer inquiries and resolve complaints
- Oversee and control inventory of spare parts.
- Streamline and execute innovative service processes
- Maintain current understanding of industry trends
- Collaborate with other departments to enhance customer satisfaction.
- Maintain adherence to safety regulations and standards
- Executed installation of MFP, encompassing complete network configuration.
Service Engineer
Ikon office solutions Ltd
Livingston, United Kingdom
01.1997 - 11.2005
- Photocopier and fax engineer.
- Maintained and overhauled all machines.
- Diagnostics and troubleshooting.
- Inventory management.
- Cultivated and sustained customer relationships to enhance loyalty and satisfaction
- Identified and resolved complex technical issues in field, leading to decreased customer service calls.
- Executed daily first-time fixes to enhance operational efficiency.
- Managed phone assist responsibilities to ensure customer satisfaction.
Workshop Engineer
Kelly's Copiers Ltd
Dundee, United Kingdom
09.1993 - 01.1997
- Refurbished photocopiers featuring chassis strips.
- Serviced photocopiers in workshop and at customer premises.
- Engaged customers with friendliness and professionalism.
- Managed inventory of vehicle stock and workshop supplies.
- Sourced parts from suppliers.
- Worked on several time-sensitive tasks at once, meeting tight deadlines.
- Scheduled routine inspections for optimal machine performance.
Education
Information Technology Diploma - Electronics and Computing, Computing and computing 1, Electronics circuits and testing 2, Digital electronics 2, Microcomputer systems installation and maintenance 2, Analogue circuits and fault diagnosis 3, Digital electronics 3
City and Guilds, Dundee & Tayside ITEC
11.1992 - 09.1992
High School Diploma - Biology O'Grade 3, Chemistry Standard Grade 3, English Standard Grade 3, French Standard Grade 4, Mathematics Standard Grade 3, PE Standard Grade 2
Craigie High School
Dundee, Dundee City 08.1987 - 06.2002
Skills
- Communication
- Problem solving
- Project Management
- COSHH understanding
- Safety procedures development
- Health regulations knowledge
- Safety regulations knowledge
- Manual handling trainer
- Regulatory compliance understanding
- Risk assessment preparation
- Health and Safety auditing
- Safety awareness
- DSE
- Workplace inspections
- Incident reporting
- Integrated ISO implementation
- NEBOSH
- IOSH
- Health & Safety management
Personal Information
- Date of birth: 03/16/75
- Nationality: British
- Place of birth: Dundee
Affiliations
Interests include travelling, holidays, family, football and my dog Oscar.
Certification
NEBOSH General certificate.
IOSH managing safely certificate.
IOSH working safely certificate.
Train the trainer manual handling certificate.
ISO 9001:2015 certificate.
ISO 9001:2015 internal auditor (QMS) certificate.
Dale Carnegie Leadership for managers certificate.
CMI Level 3 Diploma Management certificate.
Timeline
Field Service Health & Safety Supervisor
Cummins Allison A CPI company
01.2015 - 07.2025
Senior Service Engineer
Digitol Solutions Ltd
11.2005 - 01.2015
Service Engineer
Ikon office solutions Ltd
01.1997 - 11.2005
Workshop Engineer
Kelly's Copiers Ltd
09.1993 - 01.1997
Information Technology Diploma - Electronics and Computing, Computing and computing 1, Electronics circuits and testing 2, Digital electronics 2, Microcomputer systems installation and maintenance 2, Analogue circuits and fault diagnosis 3, Digital electronics 3
City and Guilds, Dundee & Tayside ITEC
11.1992 - 09.1992
High School Diploma - Biology O'Grade 3, Chemistry Standard Grade 3, English Standard Grade 3, French Standard Grade 4, Mathematics Standard Grade 3, PE Standard Grade 2
Craigie High School
08.1987 - 06.2002
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