Vicki Macdiarmid
West Mersea,Essex
Summary
Known for my approachable and friendly demeanour, I am a resourceful and results driven professional with over 20 years experience in client rapport-building, strong organisational and strategic skills. Proven track record in sustaining leads, managing client accounts, complemented by brand positioning understanding. Working independently and collaboratively to manage client accounts. Committed to leveraging problem-solving abilities to drive business success and achieve career growth.
Overview
19
19
years of professional experience
Work history
Sales Executive
Mersea Homes
West Mersea , Essex
06.2024 - Current
- Solely responsible for the day-to-day management of a Sales Suite.
- Managed customer journeys from enquiry to exchange and completion, ensuring high client satisfaction.
- Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.
- Coordinated sales meetings, fostering a collaborative work environment.
- Co-ordinated show homes launches to increase football.
- Exceeded sales targets, consistently doubling monthly target.
- Maximised revenue generation by implementing innovative sales strategies.
- Presented weekly sales data and insights to leadership to aid strategy development and planning, improving overall productivity.
- Attended industry networking events to expand professional contacts.
- Maintained awareness of latest industry trends, product knowledge and sales techniques.
- Coordinated sales meetings, fostering a collaborative work environment.
- Maintained awareness of latest industry trends, product knowledge and sales techniques.
- Negotiated contracts with estate agents for profitable agreements.
- Developed strong relationships with local agents, mortgage brokers, surveyors and solicitors to drive qualified leads.
Artist - Turquoise Tide Artistry
Self-employed
West Mersea, Essex
09.2020 - 06.2024
- Brainstormed design ideas to develop and evolve creative projects.
- Produced high-quality artwork, consistently meeting or exceeding expectations.
- Demonstrated strong work ethic and commitment to artistic excellence bringing visions to life.
- Collaborated with other artists, designers and creatives to achieve project goals.
- Developed ideas to fulfil client brief with available resources.
- Worked within agreed timescales, budgets and creative constraints.
- Adapted to new techniques and technologies quickly and efficiently.
- Applied digital marketing tactics to drive business growth and awareness.
- Applied budget management to keep to financial targets.
- Forecasted sales figures and aligned inventory with expected demand.
- Developed winning sales strategies to drive revenue.
- Managed social media content, boosting profile views through target audience engagement.
- Curated content calendars across social platforms.
Senior Cabin Crew
Virgin Atlantic
Crawley, West Sussex
09.2006 - 09.2020
- Lead a team of cabin crew members, ensuring adherence to safety protocols, excellent customer service, and operational efficiency on international flights.
- Conduct pre-flight briefings, delegate tasks, and coordinate with pilots to ensure smooth and safe operations
- Mentor and train junior cabin crew members in service procedures, emergency drills and safety regulations as well as customer service techniques.
- Prepared and submitted flight reports regarding issues or concerns to management, including the safety log book for all defects.
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
- Supervised staff operations throughout flights, spotting ineffective procedures and managing change.
- Attended yearly training to maintain updated knowledge on international and national aviation regulations.
- Handle and diffuse passengers issues with professionalism ensuring high level complaints resolution techniques.
Senior Cabin Crew
Virgin Australia
Sydney, Australia, New South Wales
03.2012 - 04.2013
- Hired to facilitate the 'Game Change' programme, rebranding and launching the change of low cost Virgin Blue to the international operations of Virgin Australia
- Streamlining sister operations to be under one umbrella : Virgin Australia
- Introducing Business Class across all fleets
- Designing a new service guide and deliver training to cabin crew members in the Business Class service
Education
Bachelor's Degree - Sociology
Essex University
Essex /2003 - /2006
A-Levels - Sociology
Colchester Sixth Form College
Colchester /2001 - /2003
A-Levels - English language & Literature
Colchester Institute
Colchester /2001 - /2003
GCSEs -
ST Benedict's College
Colchester /1994 - /1999
Skills
- Client rapport-building
- Multiple deadline management
- Sales Suite Management
- Lead generation
- Extensive project research
- Brand positioning understanding
- Strategising
- Leadership
- Customer-focused
- Target Marketing
- Communication skills
- Problem-solving
- Financial management
Timeline
Sales Executive
Mersea Homes
06.2024 - Current
Artist - Turquoise Tide Artistry
Self-employed
09.2020 - 06.2024
Senior Cabin Crew
Virgin Australia
03.2012 - 04.2013
Senior Cabin Crew
Virgin Atlantic
09.2006 - 09.2020
Bachelor's Degree - Sociology
Essex University
/2003 - /2006
A-Levels - Sociology
Colchester Sixth Form College
/2001 - /2003
A-Levels - English language & Literature
Colchester Institute
/2001 - /2003
GCSEs -
ST Benedict's College
/1994 - /1999
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