Summary
Overview
Work History
Education
Skills
Timeline
Generic
Vicki Lambourne

Vicki Lambourne

Thatcham,West Berkshire

Summary

Experienced and results-driven leader with a proven track record in customer relations, team management, and strategic planning. Known for exceeding customer expectations, driving problem resolution, and leveraging technology to enhance engagement. Seeking to apply strong leadership, sales, and project management skills to excel in a Sales Management role.

Overview

18
18
years of professional experience

Work History

Senior Customer Relations Manager

Care UK
Newbury, West Berkshire
06.2019 - Current
  • Led a high-performing team of 7 sales staff, achieving consistent KPIs and revenue growth.
  • Navigated complex interactions between customers, staff, and stakeholders, ensuring effective communication.
  • Streamlined processes to optimise customer satisfaction, resulting in improved service ratings.
  • Strategically managed workloads and planned resources to exceed Service Level Agreements.
  • Implemented data-driven performance reviews and action plans, driving continuous team improvement.
  • Maximised sales objectives by efficiently allocating time and resources.
  • Translated customer needs into tailored service recommendations, resulting in enhanced customer loyalty.
  • Built a robust network of contacts through proactive engagement with local authorities and stakeholders.
  • Spearheaded innovative promotional strategies, driving customer acquisition and market penetration.
  • - Collaborated with cross-functional teams to maintain a compliant and customer-centric provision.
  • Fostered the company's vision and ethos internally and within the community.
  • Engaged health and welfare providers, boards, and funding bodies to optimise service offerings.
  • Analysed market dynamics, adapting strategies to fluctuations and proactively identifying opportunities.
  • Leveraged service expertise to provide persuasive customer guidance.
  • Drove brand differentiation by upholding company values throughout the sales process.
  • Utilised market and competitor insights to inform pricing and identify gaps.
  • Pioneered community engagement initiatives, fostering positive change.
  • Conducted in-depth research to identify community development prospects.
  • Cultivated an inclusive environment, promoting collaboration and creativity.

Manager

UK Employment Solutions
Newbury, West Berkshire
11.2017 - 04.2019
  • Formulated and executed business strategies, resulting in revenue growth and increased profitability.
  • Developed and established the UK Employment Solutions brand, ensuring consistent and representative marketing communications.
  • Led the creation of websites, social media platforms, logos, brochures, and websites, enhancing brand visibility.
  • Collaborated with government departments and regulatory bodies to navigate business requirements.
  • Optimised margins while delivering exceptional client service quality.
  • Reviewed and refined company strategies, contributing to the overall growth direction.
  • Cultivated strong client relationships, driving revenue and profitability.
  • Maintained financial control, overseeing business expenditures, invoicing, and credit control.
  • Executed end-to-end recruitment processes, from business development to candidate placement and aftercare.
  • Cultivated and maintained valuable industry networks and contacts.

Business Owner and Event Manager

Newbury Wedding Services
Newbury, West Berkshire
04.2015 - 10.2017
  • Strategically coordinated pre-event meetings with clients, ensuring seamless event flow.
  • Orchestrated timely synchronisation of suppliers for event setups and activities.
  • Managed portfolio growth and account relationships, delivering exceptional client experiences.
  • Oversaw post-event processes including summaries, invoices, and client feedback.
  • Achieved consistent annual sales growth.
  • Led a team of 10 event staff, fostering a collaborative and high-performance environment.
  • Forged partnerships with local venues, boosting revenue through cross-promotion.
  • Developed risk management reports and actively promoted partner venues to prospective clients.
  • Crafted engaging brochures and marketing materials to attract potential clients

Recruitment Manager

Refined Recruitment
Newbury, West Berkshire
05.2005 - 09.2013
  • Directed recruitment, development, and retention of staff within a dynamic team.
  • Formulated individualised staff strategies post appraisals, fostering commitment and personal growth.
  • Successfully project-managed a new CRM system implementation, enhancing operational efficiency.
  • Analysed historical and current performance data, local market conditions, and competitor information to optimise profitability.
  • Conducted comprehensive candidate interviews, ensuring alignment with job requirements.
  • Formulated adaptable client strategies through various communication channels, adapting to business needs.
  • Managed company accounting using Sage Line 50, overseeing accounts, reconciliations, VAT returns, and payroll for 100 employees.
  • Monitored budgets and actively reduced expenditures where feasible.

Education

Certificate of Recruitment Practice -

Recruitment and Employment Confederation

Skills

  • Strategic Planning and Execution
  • Team Leadership and Coaching
  • Customer Relationship Management
  • Sales Strategy Development
  • Project Management
  • Business Development
  • Cross-functional Collaboration
  • Process Optimization
  • Financial Management
  • Market Analysis and Research
  • Inter-departmental collaboration
  • Campaign development experience

Timeline

Senior Customer Relations Manager

Care UK
06.2019 - Current

Manager

UK Employment Solutions
11.2017 - 04.2019

Business Owner and Event Manager

Newbury Wedding Services
04.2015 - 10.2017

Recruitment Manager

Refined Recruitment
05.2005 - 09.2013

Certificate of Recruitment Practice -

Recruitment and Employment Confederation

Similar Profiles

CREATE PROFILE
Vicki Lambourne