Vicki Kirk

• End-to-end delivery of printer and digital solution installation projects across public and private sector customers. Projects included 400+ device installations across multiple sites.
• Managing full project lifecycle including initiation, planning, execution, monitoring, and closure.
• Leading customer kick-off calls, setting expectations, defining scope, milestones, and delivery approach.
• Ownership and maintenance of RAID logs, proactively identifying, mitigating and escalating risks and issues.
• Chairing regular customer meetings, progress reviews, and internal delivery calls.
• Managing project plans, dependencies, and schedules to ensure on-time delivery.
• Acting as primary point of contact for customers throughout the project lifecycle.
• Ensuring clear communication, documentation, and successful project handover into BAU/service.

Delivered successful implementation of winter fuels allowance handling for Department of Work and Pensions, ensuring compliance with security requirements. Achieved effective setup of call centre and back office systems, streamlining application tracking processes.
Executed changeover of e-commerce platform for Mothercare, optimising online shopping experience.
Implemented loyalty and gift cards for RSPB, driving customer engagement and satisfaction.

Achieved successful completion of the project to merge six contact centres on time,overcoming previous challenges faced by another team.
Delivered effective relocation of 23 staff members, ensuring access to essential IT systems and continuity in service delivery.
Executed a comprehensive advertising campaign to inform the public about telephone number changes, ensuring compliance with TUPE legislation.
Produced a lessons learnt report upon project completion, facilitating ongoing improvements in future co-location efforts.

• Successfully delivered Microsoft SharePoint, SAP Business One, and Microsoft Navision projects on time and within budget.
  

• Achieved successful implementation of ERP and web-enabled systems through effective customer management.