Vicki Groves
Customer Services
Fareham
Summary
I am a hard working individual with an extensive background of customer service roles. Whilst owning my own salon, I have gained experience in stock control, maintaining great relationships with my loyal customers and how to work under pressure to keep everyone involved happy. I am ready for a new challenge now, I like helping others, and work well under pressure.
Overview
21
21
years of professional experience
Work History
Salon Owner
Self-employed
03.2007 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Established a positive work environment through open communication channels, fostering strong teamwork among staff members.
- Maintained staff records and work schedules.
- Oversaw daily salon operations and performed general salon tasks.
- Maintained daily, monthly, and quarterly records of costs and revenue.
Sales Assistant
Somerfield Stores
08.2006 - 02.2007
- Helped customers locate products.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Processed transactions accurately while maintaining a high level of customer service.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Updated product displays regularly, keeping store appearance fresh and appealing.
Trainee Hairdresser
Lucia's Unisex Hair Salon
07.2004 - 07.2006
- Supported salon operations by managing appointment scheduling and answering phones when necessary.
- Streamlined salon workflow by efficiently washing, conditioning, and preparing clients'' hair for senior stylists.
- Contributed to a positive salon atmosphere by greeting clients warmly upon arrival and ensuring their comfort throughout appointments.
- Exceeded performance expectations during apprenticeship period by consistently demonstrating dedication towards skill development.
- Improved salon efficiency by maintaining a clean and organised work area during busy periods.
- Assisted senior hairdressers in performing complex colouring techniques for optimal results.
- Developed loyal following of clients by providing high-quality services.
- Answered phone calls to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Education
No Degree - NVQ Level 3 Hairdressing
Above Bar
Southampton 04.2001 -
No Degree - NVQ Level 2 Hairdressing
Inter Hair
Southampton 04.2001 -
High School Diploma -
Wildern School
Hedge End, United Kingdom 04.2001 -
Skills
Customer service
Active listening
Product knowledge
Adaptability and flexibility
Time management
Data entry
Customer relations
Data collection
Problem resolution
Team collaboration
Appointment scheduling
Client relations
Timeline
Salon Owner
Self-employed
03.2007 - Current
Sales Assistant
Somerfield Stores
08.2006 - 02.2007
Trainee Hairdresser
Lucia's Unisex Hair Salon
07.2004 - 07.2006
No Degree - NVQ Level 3 Hairdressing
Above Bar
04.2001 -
No Degree - NVQ Level 2 Hairdressing
Inter Hair
04.2001 -
High School Diploma -
Wildern School
04.2001 -
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