Summary
Overview
Work history
Education
Skills
Timeline
Generic

Vicki Cocking

Holmfirth,West Berkshire

Summary

I am a hardworking, professional individual with over 30 years of experience in the Ophthalmic sector was involved in retinal screening for 15 years building the department up from the beginning to where it had a strong presence within the company. Prior to that I was clinic co-ordinator, have dispensing experience and have been involved in various enhanced optical skills, each individual role requiring excellent interpersonal and communication skills to effectively interact with customers and colleagues alike. More recently I have been heavily involved in the hearcare department and DVLA screenings as part of my enhanced optical skillset. I can work on my own initiative and also within a team. I am continually enhancing my skills and techniques and always willing to learn. I have excellent time keeping and remain flexible to ever changing situations where necessary. I have a mature and responsible approach to any task I undertake or am presented with.

Overview

34
34
years of professional experience
6061
6061
years of post-secondary education

Work history

Optical and Hearcare Assistant

Specsavers Opticians
Huddersfield
1998.07 - Current
  • Multi-skilled with experience in retinal screening, optical dispensing, hearcare and administration
  • Manage my own clinics for retinal screening and DVLA screening.
  • Sustained high levels of organisation with attention to detail.
  • Support other staff members with administrative tasks, reducing workload stress.
  • Streamlined office processes with implementation of new call centre
  • Handled confidential information, maintaining discretion and integrity.
  • Liaised with customers, maintaining strong customer relationships and fostering repeat business.
  • Provided customer service, delivering high levels of satisfaction.
  • Handled various day-to-day admin responsibilities to maintain smooth business operations.
  • Demonstrated adaptability by taking on ad-hoc tasks.

Optical Assistant

Scrivens Opticians
Huddersfield
1992.08 - 1998.07
  • Established strong rapport with customers
  • Performed repairs on damaged eyewear.
  • Advised customers on lens types, boosting their understanding and making informed choices easier.
  • Demonstrated latest eyewear trends, leading to customer satisfaction and loyalty.
  • Ensured cleanliness and sterility of optical instruments, maintaining a safe working environment.
  • Conducted visual field tests, aiding in early detection of potential vision issues.

Education

Audiology Practitioner

Specsavers

Enhanced Optical Services Diploma Level 2

Specsavers

Level 3 Diploma in Diabetic Retinopathy Screening

City & Guilds

Skills

  • Relationship Management
  • Organised and methodical
  • Attention to detail
  • Excellent communication skills
  • Expertly built and grown various departments including retinal screening and DVLA field tests
  • Experience in OCT in line with Optometrist requirements
  • Multi-skilled

Timeline

Optical and Hearcare Assistant

Specsavers Opticians
1998.07 - Current

Optical Assistant

Scrivens Opticians
1992.08 - 1998.07

Audiology Practitioner

Specsavers

Enhanced Optical Services Diploma Level 2

Specsavers

Level 3 Diploma in Diabetic Retinopathy Screening

City & Guilds
Vicki Cocking