Vibhavri Bhadane-Deshmukh

Served as a Customer Service Representative at Captia UK, where the focus was on delivering outstanding customer support and addressing various inquiries effectively. This role involved managing customer expectations, and ensuring satisfaction through prompt and efficient service.

• Successfully resolved customer issues, leading to an increase in overall customer satisfaction ratings.
• Developed strong communication skills through regular interactions with clients.
• Implemented feedback mechanisms to enhance service delivery and customer experience.
• Collaborated with team members to streamline processes and improve operational efficiency.
• Maintained updated records of customer interactions, contributing to better service continuity.

As a Technical Skills Consultant & Customer Service Executive at CADD Centre India, the role involved not only providing customer service but also conducting workshops on technical software relevant to mechanical engineering. This position combined technical knowledge with customer interaction, ensuring that clients were well-informed about the software solutions available to them.

• Designed and facilitated technical seminars to enhance customer understanding of CAD software.
• Played a key role in defining customer relationship programs to maximise engagement and sales.
• Maintained a customer database to prioritise relationships based on potential revenue impact.