Summary
Overview
Work history
Education
Skills
Timeline
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Via Eriguel

Burton-on-Trent,Staffordshire

Summary

Dedicated individual with over 7 years of experience within a dynamic, fast-paced Customer Service environment at a Finance Company with a natural instinct to help. Handling over 40 inbound or outbound calls a day, delivering the best customer service from start to finish.

Reliable professional with keen interest in hospitality and customer service. Possesses strong communication skills and proficiency in handling administrative tasks.

Overview

12
12
years of professional experience

Work history

Credit Manager

Kabayan Finance LTD
Bicester, Oxfordshire
06.2013 - 12.2020
  • Supervising and assisting with Loan Affordability Assessments and Underwriting. Credit risk management.
  • Responsible for overseeing the credit granting process.
  • To optimise company sales and reduce bad debt losses by maintaining the credit policy.
  • Evaluating the credit worthiness of potential customers.
  • Ensuring all loans and lending procedures comply with regulations.
  • Handling collections in a fast and sufficient manner.
  • Following up with any overdue payments and process any legal actions if and when required.
  • Liaising with customers on the phone or by E-mail.
  • Handling customer complaints.
  • Answering on average 40 - 60 inbound calls from customers per day.
  • Taking full ownership of the call and being able to represent the company from start to finish, along with providing an excellent service to customers at all times.
  • To provide administration support.
  • Accurately recording data on to the system.
  • Increased client satisfaction by promptly responding to inquiries and resolving issues.

Night Receptionist

Premier Inn Hotel
Burton On Trent, Staffordshire
09.2023 - Current
  • Greeting and welcoming guests on arrival, completing check-in procedures and providing room keys.
  • Solving administrative and customer service issues with knowledgeable assistance and friendly support.
  • Maintaining high standards of accuracy and quality in data entry and record keeping.
  • Embodied brand values in customer-facing role to enhance guests' stays and exceed expectations.
  • Facilitated smooth and efficient handovers, clearly communicating relevant information to day shift staff.
  • Directing incoming visitors and clients to reduce wait times and increase satisfaction.
  • Effectively dealing with all enquires throughout night shift.
  • Handled office petty cash and maintained flawless records.
  • Handled cash or card transactions for room payments and additional services.
  • Drove hospitality standards by proactively anticipating potential guests' needs and taking appropriate action.
  • Prioritised tasks to maintain reliable service throughout peak times.

Education

Bachelor of Arts - Graphic Design for Interactive Media

De Montfort University
Leicester
07.2012

BTEC National Diploma in Art & Design - Illustration

Burton College
Burton-On-Trent
07.2009

Skills

  • Hardworking enthusiastic individual
  • Ability to work under pressure
  • Good Analytical Skills
  • Excellent organisational skills
  • Good communicator, reliable, efficient self-starter and target driven with a can do attitude
  • Work well under pressure, handling minimum of 40 inbound calls a day and having to multi-task at the same time
  • Cool headed and resourceful, particularly in an unfortunate circumstances
  • Strong negotiation skills
  • Able and willing to learn new things

Timeline

Night Receptionist

Premier Inn Hotel
09.2023 - Current

Credit Manager

Kabayan Finance LTD
06.2013 - 12.2020

Bachelor of Arts - Graphic Design for Interactive Media

De Montfort University

BTEC National Diploma in Art & Design - Illustration

Burton College

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Via Eriguel