Vesna Mclean
Sealand,Flintshire
Summary
Accomplished service professional and business owner with extensive expertise in customer facing operations, results-driven strategies, and impeccable customer care. Demonstrates strong product knowledge, attention to detail and proficiency in customer focused operations, ensuring an impeccable customer experience.
Flexible individual with a high level of professionalism, patience and productivity. Self-driven and motivated to go the extra mile to serve and assist, not only valued customers, but the wider team.
Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Bilingual. ENGLISH as native language...Fluent in CROATIAN / SERBIAN
Overview
22
22
years of professional experience
Work history
Christmas Sales assistent ( temporary seasonal )
Pandora
Chester, Cheshire
12.2024 - 01.2025
- Handled customer queries and complaints swiftly, maintaining high level of customer satisfaction.
- Addressed and resolved customer issues effectively, boosted overall customer satisfaction rate.
- Assisted in visual merchandising for attractive product displays.
- Collaborated with team members for smooth running of store operations during peak times.
- Assisted customers to find suitable Christmas gifts.
- Demonstrated excellent knowledge of store products, contributing to increased sales.
- Enhanced customer experience by providing product information and suggestions.
Manager/Owner
Belgravia Hair
Royal Tunbridge Wells, Kent
06.2015 - 09.2024
- Promoted the business on social media platforms for increased visibility.
- Developed promotional strategies, enhancing business market presence.
- Managed daily cash transactions and bookkeeping tasks diligently for accurate records.
- Maintained high standards of cleanliness, resulting in a pleasant environment.
- Streamlined appointment scheduling for improved efficiency.
- Handled customer complaints promptly and professionally, maintaining brand reputation.
- Ensured compliance with health and safety regulations, promoting a safe workplace.
- Handled administrative tasks effectively whilst managing the daily operations of the business.
Manager/Owner
Bromley Hair
Birmingham
06.2011 - 06.2015
- Conducted market research to stay abreast of industry trends and competitors' strategies.
- Spearheaded marketing campaigns for brand awareness.
- Organised networking events to build industry connections.
- Adapted swiftly to changing market conditions, maintained competitiveness in challenging situations.
- Identified new business opportunities to increase revenue.
- Negotiated contracts with suppliers, resulted in cost savings.
- Oversaw budget management to keep to financial targets.
- Attended and hosted networking events, establishing solid relationships with other business professionals.
- Directed day-to-day work of employees and motivated teams to exceed objectives.
Retail Fasion Manager
Vanessa Love fasion
Birmingham
01.2006 - 02.2011
- Liaised with suppliers to ensure timely deliveries.
- Maintained inventory control, reduced stock shortages.
- Implemented cost reduction measures, reduced overhead expenses.
- Managed team dynamics by implementing conflict resolution strategies.
- Facilitated staff training, resulting in better customer service.
- Dealt with customer queries, complaints and issues promptly and professionally.
- Worked closely with visual merchandisers ensuring all displays were up-to-date and aesthetically pleasing.
- Ensured compliance with health and safety regulations within store premises for staff welfare.
- Created a positive work environment by fostering teamwork amongst staff members.
- Promoted an exceptional level of customer service resulting in repeat business and loyalty from customers.
Restaurant Manager / Owner
Rimskies
Stourbridge, Dudley
06.2003 - 06.2005
- Innovated promotional strategies, raised brand awareness in local community.
- Trained new team members, enhanced service quality.
- Streamlined staff rotas to optimise efficiency.
- Tracked key performance indicators on a weekly basis; identified areas needing improvement.
- Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
- Developed relationships with suppliers for better inventory management.
- ensured impeccable customer service through customer feedback.
Education
NVQ Level 3 - retail management
nvq
09/1988 - 06/1990
NVQ Level 3 - Hair Dressing
nvq
Birmingham 09/1984 - 06/1985
NVQ Level 3 - Teaching PTLLS
nvq
Royal Tunbridge Wells, Kent 02/2023 - 08/2023
Skills
- Customer focus
- Results-Driven approach
- Brand awareness cultivation
- Leadership
- Visual merchandising
- Attention to detail
- Health and Safety Compliance
- Diplomacy and tactfulness
- Multilingual communication
Timeline
Christmas Sales assistent ( temporary seasonal )
Pandora
12.2024 - 01.2025
Manager/Owner
Belgravia Hair
06.2015 - 09.2024
Manager/Owner
Bromley Hair
06.2011 - 06.2015
Retail Fasion Manager
Vanessa Love fasion
01.2006 - 02.2011
Restaurant Manager / Owner
Rimskies
06.2003 - 06.2005
NVQ Level 3 - retail management
nvq
09/1988 - 06/1990
NVQ Level 3 - Hair Dressing
nvq
09/1984 - 06/1985
NVQ Level 3 - Teaching PTLLS
nvq
02/2023 - 08/2023