Vesela Musova
London
Summary
Detail-oriented and highly organised administrative professional with strong communication and customer service skills. Experienced in managing records, multitasking, and handling confidential information accurately. Proficient in Microsoft Office with strong IT skills and a solid understanding of safeguarding. Reliable, efficient, and able to work independently or as part of a team.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Secretary
GB Group Security Ltd
London
2022.10 - Current
- Managed day-to-day administrative tasks including filing, document preparation, and record keeping
- Handled incoming calls, emails, and client enquiries in a professional and timely manner
- Acted as first point of contact for clients seeking security services, ensuring clear and efficient communication
- Scheduled appointments, meetings, and coordinated staff communications and security rotas
- Organised staff shifts and booking schedules for security personnel
- Maintained accurate records including incident logs, employee details, and daily operational activities
- Prepared invoices, basic reports, and maintained office documentation
- Supported management with general administrative and organisational tasks
- Assisted with coordination between staff and clients to ensure smooth daily operations
- Maintained confidentiality when handling sensitive company and client information
Spa receptionist
Rosewood London
London, UK
2018.10 - 2020.09
- Welcomed spa guests, members, and hotel clients, providing a professional front-of-house service in a luxury 5-star environment
- Managed spa bookings and schedules using reservation systems, ensuring accurate appointment coordination
- Handled phone and email enquiries regarding treatments, availability, pricing, and services
- Checked guests in and out, processing payments, billing, and membership details accurately
- Coordinated with therapists and spa team to ensure smooth daily operations and timely service delivery
- Promoted spa treatments and retail products to enhance guest experience and support sales
- Resolved guest requests and issues promptly while maintaining high service standards
- Supported group bookings, VIP guests, and special spa arrangements
- Followed LQA (Leading Quality Assurance) standards in all guest interactions
Membership sales executive
St. Paul's Health & Fitness Club at Grange St. Paul's
London, UK
2017.11 - 2018.10
- Conducted facility tours for prospective customers, providing guidance on suitable membership categories based on needs.
- Ensured prospective members received necessary information and tours of the facilities.
- Administered membership paperwork and ensured timely processing.
Health Club Receptionist
St. Paul's Health & Fitness Club at Grange St. Paul's
London, UK
2017.03 - 2017.11
- Acted as initial point of contact for individuals entering building, including customers, prospective clients, guests, and members.
- Delivered high levels of customer service consistently.
- Ensured warm, welcoming, and efficient reception service for customers, telephone callers, and guests.
- Provided assistance with group bookings and planned events/spa days for various groups and individuals.
- Handled membership enquiries and addressed new customer inquiries.
- Managed incoming phone calls and responded to customer emails promptly.
- Operated effectively under pressure, performing multiple tasks and meeting demands efficiently.
- Conducted pool water testing every two hours and adhered to daily and weekly banking procedures.
Education
Bachelor's degree - Business Management and Sustainability
Staffordshire University
Stoke-on-Trent 2023.01 -
GCSEs - Economics
"Prof.D-r Asen Zlatarov" High school
Burgas, Bulgaria 2005.09 - 2010.07
Skills
- Communication (written and verbal)
- Customer service / front desk
- Organisation and time management
- Multitasking and prioritisation
- Attention to detail / data accuracy
- IT skills (Microsoft Office)
- Confidentiality and safeguarding awareness
- Teamwork and interpersonal skills
- Ability to work independently
References
Available upon request
Languages
English
Fluent
Bulgarian
Native
German
Intermediate
Accomplishments
- Office administration experience in a small business environment, supporting daily operations and maintaining organised records
- Strong communication and organisational skills developed through both work experience and university studies
- Experience managing client enquiries, phone calls, emails, and daily office tasks in a professional manner
- Final-year university student, expected graduation: 2026
Timeline
Bachelor's degree - Business Management and Sustainability
Staffordshire University
2023.01 -
Secretary
GB Group Security Ltd
2022.10 - Current
Spa receptionist
Rosewood London
2018.10 - 2020.09
Membership sales executive
St. Paul's Health & Fitness Club at Grange St. Paul's
2017.11 - 2018.10
Health Club Receptionist
St. Paul's Health & Fitness Club at Grange St. Paul's
2017.03 - 2017.11
GCSEs - Economics
"Prof.D-r Asen Zlatarov" High school
2005.09 - 2010.07