Summary
Overview
Work history
Education
Skills
Timeline
Generic

Veronika Segenova

Woodford Green ,Essex

Summary

Experienced professional with focus on high-level corporate reception and client relations. Capable of delivering seamless front-office operations and exceptional customer service by leveraging strong communication and organisational skills. Adept at creating welcoming atmosphere and managing administrative tasks to enhance company image and support business objectives.

Overview

15
15
years of professional experience

Work history

Corporate receptionist

Portico at Deutsche Bank
London , City of London
08.2018 - Current
  • Managed client meeting rooms across four Deutsche Bank sites, conducting regular room status checks.
  • Welcomed all visitors warmly during meetings and events.
  • Supported Events team in organising conferences and corporate events.
  • Addressed VIP floor and regional management enquiries to ensure satisfaction.
  • Coordinated closely with Front of House services and Facilities Team.
  • Assisted with audio-visual troubleshooting during client meetings to minimise disruptions.
  • Trained new starters throughout employment to enhance team performance.

Client Host Team Leader

Portico at MS Amlin
London , City of London
01.2015 - 11.2017
  • Supervised and developed team to deliver exceptional client care across all service areas.
  • Collaborated with Manager to create rotas, assist with payroll, and maintain training records.
  • Addressed staffing issues in accordance with contract specifications.
  • Conducted appraisals and mid-year reviews to assess team performance.
  • Facilitated weekly team meetings and daily handovers to share critical information.
  • Collected and reported monthly service usage statistics to inform clients and facilities management.
  • Ensured completion of all staff Health & Safety training and updates.
  • Performed annual Risk Assessments, including DSE and Manual Handling training.

Receptionist

Portico
London, City of London
01.2014 - 08.2015
  • Supported operations across 28 Portico sites in London.
  • Adapted swiftly to company procedures and policies.
  • Completed training for independent management of reception desk.
  • Maintained conduct and performance standards across various sites.
  • Assisted in training new starters to ensure effective onboarding.
  • Administered mail distribution, ensuring timely correspondence delivery to departments.
  • Maintained accurate visitor entry logs for enhanced security protocols.
  • Executed data entry tasks while meeting strict deadlines.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Utilised multi-line telephone system to manage incoming calls effectively.

Accounts administrator

Sodexo
London , City of London
05.2010 - 01.2014
  • Resolved customer queries via phone and email, enhancing service efficiency.
  • Executed general administration tasks including faxing, printing, photocopying, and scanning.
  • Monitored stationery inventory, reordering supplies as necessary.
  • Archived monthly paperwork to maintain organised records.
  • Conducted cash reconciliation and generated cash reports.
  • Assisted in audit preparation to meet regulatory standards.
  • Processed daily invoices and chased outstanding accounts effectively.
  • Assisted with weekly stock takes and closing of sales accounts.
  • Prepared weekly profit and loss reports for management review.

Education

A-Levels - Beauty Therapist

The Comprehensive School of Transport and Services
Slovakia
09/2000 - 06/2004

L2 Diploma in Team Leading - Intermediate Level Apprenticeship in Team leading in the Business Skills Sector

Westminster Kingsway College
London
06/2015 - 09/2017

Skills

2011-Pitman Certificate- Excel Level 1

2012- Pitman Certificate - Sage 50 Accounts

2012- IOSH Certificate- Managing Safely


Computer Skills- Microsoft Excel, Word, Outlook and Powerpoint


Interpersonal Skills- Communication, teamwork, problem solving , time managements, adaptability, attention to detail, leadership and critical thinking

Timeline

Corporate receptionist

Portico at Deutsche Bank
08.2018 - Current

Client Host Team Leader

Portico at MS Amlin
01.2015 - 11.2017

Receptionist

Portico
01.2014 - 08.2015

Accounts administrator

Sodexo
05.2010 - 01.2014

A-Levels - Beauty Therapist

The Comprehensive School of Transport and Services
09/2000 - 06/2004

L2 Diploma in Team Leading - Intermediate Level Apprenticeship in Team leading in the Business Skills Sector

Westminster Kingsway College
06/2015 - 09/2017

Similar Profiles

Create profile
Veronika Segenova