Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Veronika Perkova

Veronika Perkova

Prague

Summary

Graduate in Hospitality Management with front-line and supervisory experience in a major international hotel. Skilled in managing daily operations, guest relations, and team coordination in a high-volume hospitality environment. Strong communicator with a background in VIP guest service and operational problem-solving. Eager to advance into business-focused roles within the tourism and hospitality industry.

Overview

2
2
years of professional experience

Work History

Shift Leader

Hilton Prague
06.2025 - Current
  • Supervise daily front office operations in a 791-room business hotel, providing guidance to reception staff and maintaining consistent workflow.
  • Manage guest arrivals, departures, and communication across email, phone, and third-party travel agents; coordinate with internal departments to address guest needs.
  • Monitor and correct system and billing discrepancies; maintain accurate documentation and daily operational checklists.
  • Address guest concerns in the absence of the Duty Manager, providing timely support and service recovery when needed.
  • Conduct thorough shift handovers, ensuring clear communication of operational updates and follow-up actions.
  • Train and mentor new front office team members, supporting knowledge transfer and on-the-job development.

Executive Receptionist

Hilton Prague
01.2025 - 05.2025
  • Assisted VIP and Hilton Honors guests with personalized service and special requests.
  • Managed guest communication via email and phone, resolving issues efficiently.
  • Coordinated with internal departments to ensure timely service delivery.
  • Supported front office operations during peak periods.

Receptionist

Hilton Prague
04.2024 - 12.2024
  • Handled check-ins, check-outs, billing, and room reservations.
  • Delivered professional service and resolved guest inquiries and complaints.
  • Managed phone communication and coordinated with internal departments.
  • Maintained accurate guest records in hotel systems.
  • Multitasked effectively in a high-pressure environment.

Waitress

LA Lucemburska S.R.O., Prague
06.2023 - 03.2024
  • Delivered attentive service in a fast-paced dining environment, supporting guest satisfaction.
  • Managed reservations and table flow during busy periods.
  • Handled multiple tables and guest requests under pressure.
  • Maintained cleanliness and hygiene standards.
  • Resolved guest issues and occasionally supported shift supervision.

Education

Bachelor of Science - Hospitality Management

University College Prague
Prague
06-2025

Skills

  • Guest Service & Communication: Front desk operations, VIP guest handling, professional email and phone communication
  • Team Support & Leadership: Staff training, shift coordination, task delegation
  • Problem Solving & Multitasking: Handling complaints, quick decision-making, managing high-pressure situations
  • System & Software Knowledge: Hotel management systems (Opera, OnQ), reservations, Microsoft Office

Languages

English
Advanced (C1)
Spanish
Intermediate (B1)
Ukrainian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
Czech
Upper intermediate (B2)

Timeline

Shift Leader

Hilton Prague
06.2025 - Current

Executive Receptionist

Hilton Prague
01.2025 - 05.2025

Receptionist

Hilton Prague
04.2024 - 12.2024

Waitress

LA Lucemburska S.R.O., Prague
06.2023 - 03.2024

Bachelor of Science - Hospitality Management

University College Prague

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Veronika Perkova