VERONIKA GIANNAKIDOU
Milton keynes
Summary
Dedicated professional with expertise in mail sorting machines, customer service excellence, and hospitality services. Demonstrates strong organisational awareness, reliability, and critical-thinking skills, complemented by exceptional punctuality and self-motivation. Adept at managing dining customer service and table service with comprehensive food and beverage knowledge. Excels under pressure with resilience, decision-making abilities, and effective organisation and time management. Committed to delivering high-quality service while fostering a positive customer experience.
Overview
21
21
years of professional experience
1
1
Certification
Work history
Parcel/Mail Sorter
Royal Mail
11.2024 - 12.2024
- Unpacking pallets and boxes
- Loading parcels on a ramp
- Sorting parcels with postcodes
- Loading pallets and preparing them for delivery
Store Manager
Hennes & Mauritz (H&M)
11.2012 - 01.2023
- Store Operations
- Inventory Management
- Staff Supervision & Training
- Customer Service
- Sales & Performance Management
- Financial Management
- Compliance & Safety
Warehouse and Logistics Assistant
07.2010 - 10.2012
- Stock Handling
- Order Packing & Processing
- Loading & Unloading
- Warehouse Organisation
- Inventory Checks
- Assisting with Deliveries
- Following Safety Rules
- Keeping Records
Restaurant waiter
Greece
Alexandroupoli
07.2003 - 09.2011
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Handled cash register operations, ensuring accurate transactions.
- Maintained detailed knowledge of menu items to provide recommendations.
- Performed closing duties including cleaning and preparing tables for next day's service.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Prepared tables for guests and reset tables between customers.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
Education
Foundation - Human Sciences
London Metropolitan University
London 09.2022 - 06.2023
BSc - Clinical Dietitian
London Metropolitan University
London 09.2023 -
Skills
- Mail sorting machines
- Punctuality
- Physical stamina
- Customer service excellence
- Organisational awareness
- Reliability
- Critical-thinking
- Dining customer service
- Table service
- Food and beverage knowledge
- Self-motivation
- Decision making
- Hospitality services
- Resilience under pressure
- Organisation and time management
Certification
- Core Recruitment Training, 07/01/21, Hennes & Mauritz H&M Group
- Global Leadership Expectations, 07/01/21, Hennes & Mauritz H&M Group
- Personal Data Protection Awareness, 07/01/21, Hennes & Mauritz H&M Group
- Foundation Course in Employment Law, 07/01/17, Smoosmiths Law Firm
Languages
Native Greek
Native
Native Russian
Upper intermediate
Fluent in English
Fluent
Personal Information
Nationality: EU National (Settled status)
Affiliations
- Badminton
- Fitness, weight lifting
- Cooking healthy balanced meals
References
References available upon request.
Timeline
Parcel/Mail Sorter
Royal Mail
11.2024 - 12.2024
BSc - Clinical Dietitian
London Metropolitan University
09.2023 -
Foundation - Human Sciences
London Metropolitan University
09.2022 - 06.2023
Store Manager
Hennes & Mauritz (H&M)
11.2012 - 01.2023
Warehouse and Logistics Assistant
07.2010 - 10.2012
Restaurant waiter
Greece
07.2003 - 09.2011
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