Veronika Clarey

• Attended meetings on behalf of executives, taking notes and recording minutes.
• Kept executives informed of upcoming commitments and responsibilities.
• Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations.
• Answered phones and took messages or routed calls to correct people.
• Made travel arrangements and booked accommodation for executives.
• Collaborated with admin teams, human resources and finance department on special projects.
• Responded to emails and other correspondence, facilitating positive communication for enhanced business processes.
• Opened, sorted and distributed incoming mail, emails and faxes.
• Prepared expense reports to monitor staff and business spending.
• Prioritised critical items in leadership calendars and adjusted schedules to accommodate them.

• Kept executives informed of upcoming commitments and responsibilities.
• Answered phones and took messages or routed calls to correct people.
• Attended meetings on behalf of executives, taking notes and recording minutes.
• Collaborated with admin teams, human resources and finance department on special projects.
• Made travel arrangements and booked accommodation for executives.
• Facilitated smooth communication between CEO and members of staff.
• Welcomed arriving visitors and directed to appropriate meeting rooms.
• Fielded calls and resolved general queries to limit pressure on management.

• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Screened and verified visitor IDs, maintaining security of personnel and office environment.
• Reduced waiting times through effective time and resource management.
• Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
• Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
• Delivered front of house duties with warm and professional manner.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Provided clerical support to company employees, including copying, faxing and file management.
• Kept reception area clean and neat to give visitors positive impression of the company.
• Acted as first point of contact for wide range of personnel.

Answering and redirecting calls

Handle and process customer orders and enquiries

Provide assistance to the director with administrative duties and support to the sales team

Diary management

• Trained [Number] new staff on telephone etiquette, boosting customer satisfaction score from [Number]% to [Number]%.
• Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
• Maintained a warm and welcoming environment for employees and visitors by ensuring cleanliness of reception and lounge areas.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Delivered front of house duties with warm and professional manner.
• Enabled smooth running of operations, performing routine office support through [Task] and [Task].
• Kept reception area clean and neat to give visitors positive impression of the company.
• Operated company switchboard, answering and redirecting up to [Number]+ calls per [Timeframe].
• Provided clerical support to company employees, including copying, faxing and file management.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.