Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Veronika Bachova

London,Lewisham

Summary

Target-driven Assistant Manager with extensive expertise leading high-performing teams. Boosts profitability and company growth through motivational leadership, outstanding service and smooth operational management.

Overview

19
years of professional experience
8
years of post-secondary education

Work History

Pizza Express
London

Assistant Manager
11.2016 - Current

Job overview

  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
  • Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
  • Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
  • Trained staff on best practices to achieve optimal productivity.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
  • Implemented cost control measures, reducing controllable costs by [Number]%.
  • Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
  • Analysed consumer behaviour and adjusted product positioning and store layout accordingly.
  • Enforced company policies and guidelines for all employees.
  • Motivated management and staff teams to consistently deliver high quality, customer-focused service.
  • Highlighted individual and team accomplishments and made recommendations on new and impactful methods of recognition.

Prezzo Italian Restaurant
London, Banstead

Waitress
04.2016 - 12.2016

U Jindrisske veze
Prague

Waitress
12.2013 - 02.2016

Job overview

  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

Velkoprerovsky mlyn

Waitress
08.2009 - 12.2013

Pizzaeria Sklipek
Prague

Waitress
09.2004 - 06.2009

Job overview

  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.

Education

Gymnasium J. Lettricha
Martin, Slovakia

A-Levels from mathematics and physics
09.1996 - 05.2004

Skills

  • Inspiring leadership
  • Outstanding customer service
  • Sales monitoring
  • Sales growth
  • Staff Management

Languages

Slovak
Native

Timeline

Assistant Manager

Pizza Express
11.2016 - Current

Waitress

Prezzo Italian Restaurant
04.2016 - 12.2016

Waitress

U Jindrisske veze
12.2013 - 02.2016

Waitress

Velkoprerovsky mlyn
08.2009 - 12.2013

Waitress

Pizzaeria Sklipek
09.2004 - 06.2009

Gymnasium J. Lettricha

A-Levels from mathematics and physics
09.1996 - 05.2004

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Veronika Bachova