Hi, I’m
Veronika Bachova
London,Lewisham
Summary
Target-driven Assistant Manager with extensive expertise leading high-performing teams. Boosts profitability and company growth through motivational leadership, outstanding service and smooth operational management.
Overview
19
years of professional experience
8
years of post-secondary education
Work history
Pizza ExpressLondon
Assistant Manager
2016.11 - Current (9 education.years_Label & 6 education.months_Label)
Job overview
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Trained staff on best practices to achieve optimal productivity.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Implemented cost control measures, reducing controllable costs by [Number]%.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Analysed consumer behaviour and adjusted product positioning and store layout accordingly.
- Enforced company policies and guidelines for all employees.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Highlighted individual and team accomplishments and made recommendations on new and impactful methods of recognition.
Prezzo Italian RestaurantLondon, Banstead
Waitress
2016.04 - 2016.12 (8 education.months_Label)
U Jindrisske veze Prague
Waitress
2013.12 - 2016.02 (2 education.years_Label & 2 education.months_Label)
Job overview
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Velkoprerovsky mlyn
Waitress
2009.08 - 2013.12 (4 education.years_Label & 4 education.months_Label)
Pizzaeria SklipekPrague
Waitress
2004.09 - 2009.06 (4 education.years_Label & 9 education.months_Label)
Job overview
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Education
Gymnasium J. Lettricha Martin, Slovakia
A-Levels from mathematics and physics
1996.09 - 2004.05 (7 education.years_Label & 8 education.months_Label)
Skills
- Inspiring leadership
- Outstanding customer service
- Sales monitoring
- Sales growth
- Staff Management
Languages
Slovak
Native
Timeline
Assistant Manager
Pizza Express
2016.11 - Current (9 education.years_Label & 6 education.months_Label)
Waitress
Prezzo Italian Restaurant
2016.04 - 2016.12 (8 education.months_Label)
Waitress
U Jindrisske veze
2013.12 - 2016.02 (2 education.years_Label & 2 education.months_Label)
Waitress
Velkoprerovsky mlyn
2009.08 - 2013.12 (4 education.years_Label & 4 education.months_Label)
Waitress
Pizzaeria Sklipek
2004.09 - 2009.06 (4 education.years_Label & 9 education.months_Label)
Gymnasium J. Lettricha
A-Levels from mathematics and physics
1996.09 - 2004.05 (7 education.years_Label & 8 education.months_Label)