Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic
VERONICA M YUSUF

VERONICA M YUSUF

Warwick,Warwickshire

Summary

Strategic AI career consultant and privacy program manager with over 8 years of experience in data protection and business analysis. Expertise in integrating AI tools into career coaching, optimizing CRM automation, and developing training programs for professionals transitioning to AI-focused roles. Demonstrated success in leading GDPR and CCPA compliance initiatives and advising organizations on digital transformation. Skilled in stakeholder engagement and project management across start-ups, community interest companies, and public sectors, ensuring alignment between AI, career development, and policy frameworks.

Overview

10
10
years of professional experience

Work history

Founder and CEO

Sterling Tech Solutions Ltd
Warwick, Warwickshire
10.2024 - Current
  • Designed and scaled EdTech initiatives, delivering training in Business Analysis, Project Management, and Data Privacy.
  • Created interactive guides and structured learning programmes for professionals transitioning into AI-driven careers.
  • Spearheaded DigiTech EmpowerHer workshops, educating women from economically disadvantaged backgrounds on leveraging AI tools.
  • Developed methodologies for utilising AI in career coaching, enhancing engagement and accessibility.
  • Successfully led AI-driven projects that transformed business operations through intuitive automation.
  • Streamlined CRM workflows by integrating Microsoft Copilot and no-code tools for seamless AI adoption.
  • Created AI agents to simplify customer service and marketing processes, boosting productivity and efficiency.

Privacy Program Manager

TELUS Agriculture and Consumer Goods
04.2023 - 10.2024
  • Produced a roadmap ensuring alignment with overall Privacy Program strategy, for 10 global Agribusiness and consumer goods software brands operating in 30 countries.
  • Proactively drove implementation of Internal privacy requirements whilst supporting business objectives and expansion into new markets across APAC and US.
  • Facilitated engagements with business stakeholders, legal and external counsel, to assess existing software products, identified compliance gaps and successfully implemented remediation controls and data protection processes .
  • Streamlined existing privacy assessments methods and principles which led to increased awareness and adoption of best in class privacy by design and data security principles.
  • Oversaw and spearheaded work streams for the privacy legal team to ensure alignment with overall privacy program strategy, drive alignment cross-functionally throughout the core business units•
  • Proactively took ownership of vendor due diligence projects by setting and achieving milestones and synthesizing input from cross-functional partners, maintaining compliance with relevant privacy regulations.
  • Supported ongoing privacy and data protection processes and improvement of operations , providing insights into the program's overall performance across the organization, focusing on efficiency and scalability as the organization grew by mergers and acquisitions
  • Developed, and maintained data protection policies and procedures, ensuring clear communication and rigorous adherence across the organization.
  • Supported the training dept to create and drive privacy training and awareness initiatives ensuring all employees understood and complied with privacy rules and procedures.


Privacy Program Manager

The Travel Corporation (TTC)
07.2017 - 12.2022
  • Data Protection and Privacy lead (GDPR, PECR & CCPA, Spearheaded the GDPR and CCPA Compliance Programme, for a Global Travel business with 30 award winning brands operating in B2B, B2C and B2B2C environments across 70 countries around the world.
  • Owned the end to end delivery of a GDPR Project; production of project management deliverables, giving appropriate and practical advice across brands sales, marketing, technical and HR functions, following agreed processes to demonstrate compliance.
  • Facilitated Data working groups, whilst supporting the group compliance steering committee.
  • Managed the group compliance function, working collaboratively with legal in driving GDPR, PECR and CCPA compliance across the wider business.
  • Spearheaded the data inventory and data mapping work stream for the GDPR compliance programme.
  • Identified the originating personal data sources, systems and customer touchpoints, to successfully produce a data governance strategy for the wider business.
  • Aligned with external vendors and supervised demos and POCs for deployment of the data inventory tool (OneTrust Privacy Management Software).
  • Owned review, revision and approval process for privacy Notices, websites, cookie notices, consent management touch points across 30+ brands.
  • Successfully facilitated the rollout of the data protection impact assessment (DPIA) mechanism across internal teams, for effective management of risks.
  • Designed and rolled out a mechanism for managing data subject's rights requests.
  • Executed the review of internal data processing agreements of 3rd party suppliers across Mar tech, Adtech, software services, and other professional services.


Senior Privacy Analyst

The Travel Corporation (TTC)
08.2017 - 07.2018
  • Spearheaded GDPR work streams to investigate and model business functions, processes, which led to compliance with the documentation obligation for over 30 brands across the business.
  • Focus on the MVP helped the project team to manage expectations, give early visibility to the business, and reduce project & product risks by 30% across the reporting period.
  • Successfully facilitated investigation and analysis of the current state of the business ‘as-is', identified and documented gaps in relation to data protection, and produced high level overview of the target state for GDPR compliance.
  • Liaised with business units/functions and IT teams, performing business and systems analysis.
  • Facilitated workshops to elicit requirements for system changes and business process improvement, required for GDPR Compliance.
  • Coordinated cost-effective solutions across teams, significantly reducing production errors.
  • Offered thorough support knowledge aiding team assignments and deliverables.
  • Generated £10,000 in annual savings by implementing new risk management process and reducing project delivery timelines.
  • Utilised practical communications skills to maintain and build positive trade partner relationships, across all brands and business units.
  • Managed team of 5 employees, overseeing the hiring, training, and professional growth of employees.
  • Spearheaded special data security projects and resolved complex problems that impacted management and business direction.
  • Provided excellent leadership skills to maintain steady and productive operations.

Lead Analyst- SAP

Jaguar Land Rover
01.2017 - 08.2017
  • SAP Implementation for Darwin, a program of work to build a 300,000 vehicles per annum manufacturing plant in Nitre, Slovakia.
  • Liaised with SAP Functional Consultants, SMEs across SAP Modules including SD, FI CO, EWM, APO/PP, P2P and business stakeholders in analysing end-to-end business processes, ensuring adequate testing coverage and requirements traceability in scope for all delivery phases.
  • Coordinated the offshore test team, across all the five stages of the fundamental test process.
  • I spearheaded and facilitated the test-phase, work packages resourcing and planning.
  • Supported the Programme Test Manager in engaging the Business & IT stakeholders to identify and document in-scope business scenarios for UAT.
  • Produced Test plans and test scripts to support test execution, across releases.
  • Worked closely with the Programme Test Manager, to produce and manage testing dashboards.
  • Facilitated workshops for requirements disambiguation, issue resolution, and knowledge transfer.
  • Documented requirements and associated issues, to provide for traceability, effective management and issue resolution.

IT Business Analyst

Nottingham Trent University
06.2016 - 11.2016
  • Enhancement of NTU's Graduate School Data Management System.
  • Extracted, analysed and documented requirements for the GDPR compliance programme.
  • Applied Structured Analysis & Design techniques, to effectively document data requirements.
  • Engaged senior stakeholders and GDPR SMEs, whilst performing DPIAs, and prioritization of GDPR requirements.
  • Role Based Access Control (RBAC/Identity Management project) Discovery phase of GDPR program.
  • Supported the identification and review of organisational IT operational policies and procedures in view of GDPR data inventory requirement.
  • Collated compliance standards and translated them into business and data management requirements, documenting them as Epics & detailed user stories.
  • Produced data flow/mapping diagrams for IT applications and services.
  • Assessed information flows and data structures, implementing data inventory for further operations and process streamlining.
  • Utilised a range of analysis and modelling techniques to assess Target operating models, functions and processes to achieve high-level business requirements documentation.
  • Managed project delivery lifecycle, ensuring effective collaboration and negotiation with the project manager for project progression.
  • Implemented cost-effective solutions to meet the business requirements for 4 business units.
  • Used data modelling practices to analyse findings and develop suggestions for business operational improvements.

Digital Business Analyst

Nottingham Trent University
01.2015 - 06.2016
  • Revamp of NTU's Web Estate.
  • Worked with the product owner to elicit and document business goals and requirements for the digital marketing unit.
  • Undertook audit of the current (As-is) website, and authored customer personas & customer journey maps.
  • Identified personas and produced customer journey maps, to support thorough analysis and elicitation of requirements which were customer focused.
  • Conducted analysis of competitors' websites and produced wireframes.
  • Facilitated card sorting workshops in collaboration with 3rd party vendor and internal design team, to define and document information architecture (IA) for the new website, producing To-be digital artefacts for sign off by the business.
  • Worked within the ‘Agile' delivery team, in planning and scheduling development backlog into sprints (Sprint planning).
  • Supported daily stand-ups and defect management triage sessions.

Education

Business Analysis Diploma -

BCS

CIPM -

IAAP

GDPR Foundation (IBITGQ) -

Business Analysis Practice (BCS) -

Professional Diploma - Digital Marketing

Business Analysis Foundation (BCS) -

Prince 2 Foundation -

APMG

Master of Science - Strategic HRM

University of South Wales
Pontypridd, RCT

Skills

  • Stakeholder management
  • Data inventory mapping
  • Privacy compliance planning
  • Requirements analysis
  • Change management
  • Line management
  • Data mapping and assessment
  • Vendor risk management
  • Business analysis
  • Project management



Custom

other

Timeline

Founder and CEO

Sterling Tech Solutions Ltd
10.2024 - Current

Privacy Program Manager

TELUS Agriculture and Consumer Goods
04.2023 - 10.2024

Senior Privacy Analyst

The Travel Corporation (TTC)
08.2017 - 07.2018

Privacy Program Manager

The Travel Corporation (TTC)
07.2017 - 12.2022

Lead Analyst- SAP

Jaguar Land Rover
01.2017 - 08.2017

IT Business Analyst

Nottingham Trent University
06.2016 - 11.2016

Digital Business Analyst

Nottingham Trent University
01.2015 - 06.2016

Business Analysis Diploma -

BCS

CIPM -

IAAP

GDPR Foundation (IBITGQ) -

Business Analysis Practice (BCS) -

Professional Diploma - Digital Marketing

Business Analysis Foundation (BCS) -

Prince 2 Foundation -

APMG

Master of Science - Strategic HRM

University of South Wales

Similar Profiles

Create profile
VERONICA M YUSUF