Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

VERONICA PHENGPHANCHANH

Surbiton

Summary

A bright, talented and hard-working individual with a bubbly, friendly personality and the ability to work as part of a team. Possessing excellent communication and high organization skills.

Overview

13
13
years of professional experience

Work history

Event Coordinator

Unilever
Kingston Upon Thames
04.2023 - 07.2025
  • Coordinated workflow for vent staff to ensure seamless execution of events.
  • Promoted upcoming events to increase awareness and attendance.
  • Designed event setups and displays that adhered to client specifications.
  • Distributed event plans and schedules to staff with consistent follow-up.

Assistant manager

Megan's at the post office
Surbiton
05.2020 - 03.2023
  • Demonstrated strong leadership skills, fostering capacity development among team members.
  • Resolved conflicts effectively, promoting a harmonious work environment.
  • Exhibited innovation and impartiality in decision-making processes.
  • Created a positive work environment, resulting in higher employee morale.
  • Provided support to manager during audits, ensuring accurate reports.

Assistant Manager

PRINCE EDWARD PUB
London
10.2017 - 08.2019
  • Demonstrated excellent management and leadership skills in high-pressure environments.
  • Exhibited strong professional communication and active listening abilities with clients.
  • Maintained extensive knowledge of drink preparation and service techniques.
  • Efficiently opened and closed the pub, ensuring smooth operations.
  • Handled stock control duties diligently preventing overstocking or shortages.

Floor restaurant Manager

SWAY BAR & KITCHEN
London
01.2016 - 01.2017
  • Supervised dining operations to ensure efficient service and rapid table turnover.
  • Conducted team briefings prior to service to align goals and expectations.
  • Managed front-of-house activities, addressing customer needs and resolving issues promptly.
  • Ensured all waiter stations were fully equipped with necessary supplies.
  • Coordinated events and parties to increase restaurant revenue.

Bar Supervisor

PRINCE EDWARD PUB
London
07.2014 - 01.2015
  • Collaborated effectively with team members to enhance service quality.
  • Monitored stock levels and maintained comprehensive knowledge of draft beers and ales.
  • Addressed customer needs promptly to ensure satisfaction.
  • Organised pub environment to facilitate smooth operations and accessibility of supplies.

TEAM LEADER SERVICE

ITSU
London
01.2013 - 12.2013
  • Streamlined workload by managing stocktaking and store opening and closing duties.
  • Collaborated effectively with team members to enhance operational efficiency.
  • Engaged customers to address needs and provide assistance.
  • Operated till systems, ensuring accurate cash management.
  • Displayed promotional materials to attract customer attention during sales.
  • Processed various payment methods, including cash, cheques, and credit cards.
  • Resolved customer complaints professionally to maintain satisfaction.
  • Maintained an organized store environment to promote a welcoming atmosphere.

Education

Personal Beauty shop and Decoration - undefined

CEIP SOMESO

Public Relations - undefined

Campus

Skills


  • Multitasking proficiency
  • Event evaluation and coordination
  • Organizational skills
  • Time management
  • Staff training and development
  • Promotion and upselling strategies
  • Health and safety compliance
  • Employee management
  • Leadership and staff guidance
  • Food safety compliance

Languages

English
Fluent
Italian
Advanced
Spanish
Native

Timeline

Event Coordinator

Unilever
04.2023 - 07.2025

Assistant manager

Megan's at the post office
05.2020 - 03.2023

Assistant Manager

PRINCE EDWARD PUB
10.2017 - 08.2019

Floor restaurant Manager

SWAY BAR & KITCHEN
01.2016 - 01.2017

Bar Supervisor

PRINCE EDWARD PUB
07.2014 - 01.2015

TEAM LEADER SERVICE

ITSU
01.2013 - 12.2013

Personal Beauty shop and Decoration - undefined

CEIP SOMESO

Public Relations - undefined

Campus
VERONICA PHENGPHANCHANH