VERONICA PHENGPHANCHANH
Surbiton
Summary
A bright, talented and hard-working individual with a bubbly, friendly personality and the ability to work as part of a team. Possessing excellent communication and high organization skills.
Overview
13
13
years of professional experience
Work history
Event Coordinator
Unilever
Kingston Upon Thames
2023.04 - 2025.07
- Coordinated workflow for vent staff to ensure seamless execution of events.
- Promoted upcoming events to increase awareness and attendance.
- Designed event setups and displays that adhered to client specifications.
- Distributed event plans and schedules to staff with consistent follow-up.
Assistant manager
Megan's at the post office
Surbiton
2020.05 - 2023.03
- Demonstrated strong leadership skills, fostering capacity development among team members.
- Resolved conflicts effectively, promoting a harmonious work environment.
- Exhibited innovation and impartiality in decision-making processes.
- Created a positive work environment, resulting in higher employee morale.
- Provided support to manager during audits, ensuring accurate reports.
Assistant Manager
PRINCE EDWARD PUB
London
2017.10 - 2019.08
- Demonstrated excellent management and leadership skills in high-pressure environments.
- Exhibited strong professional communication and active listening abilities with clients.
- Maintained extensive knowledge of drink preparation and service techniques.
- Efficiently opened and closed the pub, ensuring smooth operations.
- Handled stock control duties diligently preventing overstocking or shortages.
Floor restaurant Manager
SWAY BAR & KITCHEN
London
2016.01 - 2017.01
- Supervised dining operations to ensure efficient service and rapid table turnover.
- Conducted team briefings prior to service to align goals and expectations.
- Managed front-of-house activities, addressing customer needs and resolving issues promptly.
- Ensured all waiter stations were fully equipped with necessary supplies.
- Coordinated events and parties to increase restaurant revenue.
Bar Supervisor
PRINCE EDWARD PUB
London
2014.07 - 2015.01
- Collaborated effectively with team members to enhance service quality.
- Monitored stock levels and maintained comprehensive knowledge of draft beers and ales.
- Addressed customer needs promptly to ensure satisfaction.
- Organised pub environment to facilitate smooth operations and accessibility of supplies.
TEAM LEADER SERVICE
ITSU
London
2013.01 - 2013.12
- Streamlined workload by managing stocktaking and store opening and closing duties.
- Collaborated effectively with team members to enhance operational efficiency.
- Engaged customers to address needs and provide assistance.
- Operated till systems, ensuring accurate cash management.
- Displayed promotional materials to attract customer attention during sales.
- Processed various payment methods, including cash, cheques, and credit cards.
- Resolved customer complaints professionally to maintain satisfaction.
- Maintained an organized store environment to promote a welcoming atmosphere.
Education
Personal Beauty shop and Decoration - undefined
CEIP SOMESO
Public Relations - undefined
Campus
Skills
- Multitasking proficiency
- Event evaluation and coordination
- Organizational skills
- Time management
- Staff training and development
- Promotion and upselling strategies
- Health and safety compliance
- Employee management
- Leadership and staff guidance
- Food safety compliance
Languages
English
Fluent
Italian
Advanced
Spanish
Native
Timeline
Event Coordinator
Unilever
2023.04 - 2025.07
Assistant manager
Megan's at the post office
2020.05 - 2023.03
Assistant Manager
PRINCE EDWARD PUB
2017.10 - 2019.08
Floor restaurant Manager
SWAY BAR & KITCHEN
2016.01 - 2017.01
Bar Supervisor
PRINCE EDWARD PUB
2014.07 - 2015.01
TEAM LEADER SERVICE
ITSU
2013.01 - 2013.12
Personal Beauty shop and Decoration - undefined
CEIP SOMESO
Public Relations - undefined
Campus