Veronica Kierme

- Managed and delivered ballroom residential events for 100+ delegates

- Main point of contact for event organisers, ensuring all requirements were accurately captured and delivered

- Maximized sales opportunities though detailed planning and upselling of services

- Conducted site inspections, food tastings, and pre conference meetings to confirm all events details

- Ensured seamless end-to-end event coordination, from planning to execution

• Responsible for the smooth delivery of conference events for JP Morgan.
• Meet and greet guests as they arrive in a discreet and professional way and ensure they are always looked after.
• Oversee the set-up, delivery, and tear down of all events and meetings to ensure and maintain impeccable standards and time scales set.
• Create schedules and manage multiple events at the same time.

- Engage with clients to understand their event objectives, preferences and expectations.
- Build and maintain strong relationship with clients.
- Work within client budgets to plan cost-effective
events without compromising on quality.
- Ensure seamless coordination between hotel
departments for smooth event execution.
- Ensure all invoices are settled and handle any
outstanding financial matters.
- Develop detailed events plans, including theme,
décor, and schedule.-

• My role consisted of guaranteeing the smooth running of the hotel operational daily routines as well as serving all the guests with excellence.
• Main responsibilities include but not restrict to responding to all guests needs and requests, validating payments related to guests reservations according to hotel policies, guaranteeing the guests receive all notifications for their upcoming staying either via email or phone.
• Perform a broad variety of administrative duties and staff support services and maintain the reception area.
• I’ve voluntarily worked during the first lockdown staying in the hotel full time as an opportunity to learn more whilst helping the Management Team.
• Delivered front of house duties with warm and professional manner.

• Planned large-scale events such as conferences and meetings.
• To manage the reservations, planning and welcome processes to ensure the highest standard of service to internal and external clients.
• To overlook the day to day running of meetings and events.
• Solicited client feedback to assess event success and uncover opportunities for improvement.
• Directed subcontractors in floral design, photography needs and audio-visual equipment coordination.
• Communication with Food & Beverage Department to choose the best option for the client.

• Function dedicated to detailing corporate events with customers.
  
• As a provider of the space for the events, I analysed the best alternatives for the success of each one in particular. With creativity and knowledge of the work, I suggested the salons, assemblies, menus and types of services that best suit the needs of each event / client.
• Maintaining relationships with suppliers and vendors.
• After a productive work with extreme dedication, I issued the Work Orders to all sectors involved in the attendance, operation and delivery of events.

Direct support to the New Business Manager responsible for assisting in the prospects of new clients ensuring the sales increase of national and international corporate events;

• Full involvement in all meetings and briefings with potential clients conducting effective discussions and bringing practical solutions according to their budgets;

• Responsible for offering all available venues suitable to their needs according to the event size;

• Interface with suppliers and consolidation of costs for each specific event and elaboration of the proposal and posterior contract after the clients' acceptance.

• Conduction of technical visits with clients and/or agencies and direct supervision during the events set up and support to the clients during the entire events execution.