Veronica Fowler

Our practice was the first practice in the country to receive the rating of outstanding by the CQC in 2014.

Managed all the the GP practice business and services

• Managed procurement of practice equipment, supplies and services, consistently meeting budget targets.
• Monitored and evaluated performance of practice, suggesting improvements.
• Oversaw and developed effecient appointments system, reducing patient wait times.
• Managed and motivated [Number] direct reports to achieve performance outcomes and maximise productivity.
• Handled complex project management concerns productively, with little oversight.
• Oversaw management of all practice staff including GP partners, salaried GP, practice nurses and all admin staff.
• Integrated new systems for scheduling appointments, managing the practice IT solutions.
• Ensure patient satisfaction of our services through fast and knowledgeable issue resolution.
• Reviewed records to make proactive adjustments to policies and procedures.
• Prepared monthly reports and statements, items and reconciling accounts correctly.
• Improved staff satisfaction and retention rates by implementing training and development sessions into employee schedules.
• Handled complex GP practice concerns with the GP partners and collaborating with the Primary care Network boards

• Analysed patient data to accurately forecast stock requirements.
• Maintained continued safe supply of medication in line with best practices.
• Collected co-payments or full payments from customers.
• Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Priced medications, prepared billing information and facilitated transactions for non-prescription medicines.
• Counted pills, labeled bottles and compounded medications before dispensing prescriptions.
• Stored and rotated stock while upholding pharmacy policies.
• Minimised wastage by tracking stock dates.
• Offered best-possible medical advice to customers to improve health conditions.
• Engaged with GPs and local practices to drive service provisions.
• Followed legal and professional standards, maintaining best possible compliance with applicable regulations.
• Processed repeat prescription requests for large patient base.
• Restocked automated medication dispensing equipment.
• Reviewed and verified customer information and insurance provider information.
• Communicated with prescribers to verify medication dosages, repeat prescription authorisation and patient information.
• Maintained proper drug storage procedures, registries and records for controlled drugs.
• Monitored inventory and purchased orders to maintain consistent stock.
• Checked patient declaration signatures to maintain compliant records.
• Counted, measured and compounded medications following standard procedures.