Veronica Burgess
Luton,Bedfordshire
Summary
Highly motivated and proactive professional with expertise in stakeholder management, process improvement, and system implementation.
Demonstrates strong analytical skills and a deep understanding of systems such as Workday, People Docs, OLA and Service Cloud to drive operational efficiency.
Resilient in adapting to changing environments while fostering knowledge sharing and collaboration.
Adept at enhancing processes through innovative solutions and maintaining a people-first approach to deliver exceptional results.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving.
Driven to deliver high-quality service and consistent results.
Overview
23
23
years of professional experience
Work history
Data Integrity Team Leader (Interim)
easyJet
04.2024 - 06.2025
- Mange 3 contingent workers who are researching mismatch information between our Workday and Payroll systems
- Support them in checking true source of data
- Liaising with payroll to compile action plan to correct data
- Established information and guidance on updates required
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
HR Technical Process & Data Specialist
easyJet
Luton
11.2022 - 06.2025
- In Workday, Interpret data and analyse results using varying techniques and provide ongoing monitoring to resolve HR data accuracy issues
- Develop and implement an approach to optimise process efficiency and data quality
- Manage the new People Docs system, in project stage involved in all aspects of improvement, process maps, user stories, implementation, configuration and customer focused system
- Work with UX designers and technical teams
- Maintain People Docs system to ensure smooth running and engagement with users
- Continue to provide ongoing support in document production for People Docs, integration from WD and account access for users
- Continue to work with stakeholders to gather requirements and implement technical user experience changes for Service Cloud
- Continue to support the OLA system, answer queries from employees, involved with upgrades and design
- Work with management and business customers to understand strategic objectives and support the development of systemic roadmaps to support
- Deliver effective change management planning & training to support system adoption
- Producing and analysing system metrics
- Induct new users and continually improve existing users' knowledge
- Proactively market our online digital capabilities and services, so managers and employees know what is available to them
- Locate and define new process improvement opportunities
- Facilitate workshops and collaborate to resolve data issues
- Create and maintain the document standard for all HR systems in the area of responsibility
- Ensured regulatory compliance whilst managing sensitive customer data.
- Monitor and manage the adoption of self service and recommend improvements based on analysis
- Collaborated cross-functionally, ensuring seamless integration of multiple datasets into one unified source of truth.
- Mentored junior team members on best practices for handling delicate customer information promoting a culture of privacy and discretion.
- Provided comprehensive training on new database systems, boosting user competency levels across teams.
User Adoption Specialist
easyJet
Luton
09.2021 - 10.2022
- Work with stakeholders to gather requirements and implement technical user experience changes for Service Cloud
- Support the OLA system, answer queries from employees, involved with upgrades and design
- Co-ordinate the ongoing pipeline of changes for ServiceCloud, working closely with the System Admin Team
- Producing and analysing system metrics
- Induct new users and continually improve existing users' knowledge
- Proactively market our online digital capabilities and services, so managers and employees know what is available to them
- Provide an induction to new system end users and new team members, encouraging full adoption across our platforms to deliver the highest value and ensure that people have the tools they need to be the best they can
Business Change Analyst – HR Evolution (Secondment)
easyJet
Luton
03.2020 - 08.2021
- Secondment into HR Evolution team
- Manage change to the HRSC team's processes
- Change to HR Systems, work with UX designers, Technical teams, training and implementation
- Discover problem areas and suggest fixes
- Organise Knowledge Content on HR Knowledge Bank
- Liaise with stakeholders and teams on the improvements
- Be available for aftercare support
HRSC Advisor Flight Deck and M&A, HR Admin Team Manager
easyJet
Luton
02.2018 - 02.2020
- Clearing the daily task list as assigned to meet SLAs
- Input onto HR System Workday with accuracy and prior to payroll deadlines
- Creating and issuing letters and contracts in line with SLAs – using matrices to ensure these are right first time
- Improve processes and procedures
- Calculate and action monthly Loyalty Bonus
- Complete manual transactions in line with SLAs
- BAU and project Ownership and Delivery
- Manage a Team of 3 HRSC Administrators
HR Systems Coordinator
TUI
Luton
03.2016 - 12.2017
- Managing the Resource Link HR System for UK&I employees
- Manage Lumesse ETWeb Performance Management System
- Ensure company hierarchy is accurate in both systems
- Deliver system training to employees on 1-2-1 and Group basis
- Regular HRBP meetings to ensure correct Data
- Manage the Inbox for both systems
Shared Service HR Administrator (FTC)
Lumesse Ltd
Luton
02.2015 - 02.2016
- Processing of monthly payroll spreadsheet and liaising with outsourced payroll provider to ensure accurate and timely payments are made to employees
- Organising and maintaining sensitive documents for employees
- Implementing the SilkRoad on boarding processes
- Administration of the quarterly bonus process in the HR system ETWeb and through payroll
Learning & Development Coordinator
Monarch Group
Luton
05.2014 - 02.2015
Shared Service HR Administrator
Monarch Group
Luton
02.2014 - 04.2014
HR & Payroll Training & Implementation Administrator
David Lloyd Leisure
Hatfield
06.2013 - 01.2014
HR Club Administrator
David Lloyd Leisure
Luton
03.2002 - 06.2013
Skills
- People First Orientated
- Highly motivated & Enthusiastic
- Strong Stakeholder management
- Proactive with a 'can do' attitude
- Resilient to changing environments
- Process Improvement expert
- Experience in System implementation & Analytics
- Workday, People Docs, Service Cloud, OLA
- Content design and conception
- Technical communication skills
Timeline
Data Integrity Team Leader (Interim)
easyJet
04.2024 - 06.2025
HR Technical Process & Data Specialist
easyJet
11.2022 - 06.2025
User Adoption Specialist
easyJet
09.2021 - 10.2022
Business Change Analyst – HR Evolution (Secondment)
easyJet
03.2020 - 08.2021
HRSC Advisor Flight Deck and M&A, HR Admin Team Manager
easyJet
02.2018 - 02.2020
HR Systems Coordinator
TUI
03.2016 - 12.2017
Shared Service HR Administrator (FTC)
Lumesse Ltd
02.2015 - 02.2016
Learning & Development Coordinator
Monarch Group
05.2014 - 02.2015
Shared Service HR Administrator
Monarch Group
02.2014 - 04.2014
HR & Payroll Training & Implementation Administrator
David Lloyd Leisure
06.2013 - 01.2014
HR Club Administrator
David Lloyd Leisure
03.2002 - 06.2013
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