Veronica Avian
Watford,HRT
Summary
Dynamic professional with a strong focus on customer engagement and relationship-building. Demonstrates a positive attitude and exceptional time efficiency, ensuring optimal performance in fast-paced environments. A fast learner committed to leveraging skills for continued growth and success in future roles.
Overview
10
10
years of professional experience
2015
2015
years of post-secondary education
Work history
Account Coordinator
Kodak Ltd.
Watford, Hertfordshire
2023.01 - 2025.03
- Updated databases with current client, contract and service agreements.
- Resolved invoice disputes promptly; maintained strong vendor relationships.
- Accelerated invoice processing through use of accounting software.
- Contributed to smooth running of daily routines by executing administrative tasks efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant Manager
Must wine bar
London
2022.04 - 2022.12
- Handled stock control duties diligently preventing overstocking or shortages.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Delegated tasks to team members efficiently improving overall productivity.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Created a positive work environment, resulting in higher employee morale.
- Assisted in recruitment process to build an effective workforce.
Commis Sommelier
Aqua Shard
London
2022.02 - 2022.04
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Consistently arrived at work on time and ready to start immediately.
Restaurant Supervisor
Hard Rock Cafe
London
2020.02 - 2022.02
- Established effective communication channels between front and back of house teams for smoother operation.
- Promoted positive dining experience with exceptional customer service skills.
- Handled difficult customer situations calmly, retaining their loyalty and repeat business.
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
- Collaborated closely with kitchen staff to ensure consistent food quality and presentation for heightened guest satisfaction.
- Oversaw scheduling of employees' shifts without conflict or overstaffing issues.
Host
Hard Rock Cafe
London
2019.05 - 2020.02
- Fostered customer loyalty through attentive service and personal acknowledgements.
- Communicated effectively with kitchen staff, resulting in timely order deliveries.
- Corresponded promptly to online queries, improving guest relations.
- Created a welcoming environment with friendly interactions and prompt service.
- Trained new employees to ensure consistent quality of service.
Relief Manager
Le Relais de Venise
Soho
2016.08 - 2019.05
- Supervised employees' performance, maintained high service standard.
- Addressed urgent issues promptly for minimal disruption in services.
- Managed daily operations to ensure smooth business flow.
- Coordinated with staff members, improved team efficiency.
Waitress
Le Relais de Venise
Soho and Marylebone Lane
2014.10 - 2016.08
- Advanced team efficiency by assisting in training new waitstaff members.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Enhanced guest satisfaction through attentive and prompt service.
- Improved customer satisfaction by providing efficient and friendly service.
- Maintained clean and organised dining area for customer comfort.
Education
certified sommelier - Sommelier
Uk Sommelier Association
2022.01 - Current
High School Diploma - Catering And Restaurant Services Operator
Center of Professional Formation “Lepido Rocco”
Skills
- Positive attitude
- Time efficiency
- Customer engagement
- Relationship-building
- Fast learner
- Punctual deadline-meeting
Personal Information
- Date of birth: 12/22/93
- Nationality: Italian
Languages
Italian
Native
English
Fluent
Spanish
Fluent
Timeline
Account Coordinator
Kodak Ltd.
2023.01 - 2025.03
Assistant Manager
Must wine bar
2022.04 - 2022.12
Commis Sommelier
Aqua Shard
2022.02 - 2022.04
certified sommelier - Sommelier
Uk Sommelier Association
2022.01 - Current
Restaurant Supervisor
Hard Rock Cafe
2020.02 - 2022.02
Host
Hard Rock Cafe
2019.05 - 2020.02
Relief Manager
Le Relais de Venise
2016.08 - 2019.05
Waitress
Le Relais de Venise
2014.10 - 2016.08
High School Diploma - Catering And Restaurant Services Operator
Center of Professional Formation “Lepido Rocco”