Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Veronica Arena

Brighton

Summary

Friendly Shop Assistant skilled in delivering exceptional customer service and maintaining well-organised store. Known for creating positive shopping experiences and boosting sales through attentive assistance and product knowledge. Always eager to help, ensuring customers leave satisfied and store operations run smoothly.

Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs.

Overview

15
15
years of professional experience

Work history

Hairdresser's assistant

Miro Hair Saloon
Brighton, England
04.2024 - Current
  • Assisted senior stylists by restocking hair care products and cleaning workstations.
  • Maintained clean, sanitised salon environment for customer satisfaction.
  • Ensured smooth salon operations through timely appointment scheduling and customer follow-ups.
  • Provided excellent client service with friendly reception and product recommendations.

Store Manager, Sales Assistant

VeroCaffe' Srl
Catania, Italy
11.2016 - 12.2018
  • Developed a team-oriented environment by implementing effective leadership strategies.
  • Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
  • Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
  • Streamlined operations to maximise efficiency and minimise waste.
  • Handled cash transactions accurately, minimising financial discrepancies at the till.
  • Implemented promotional displays to increase product visibility and sales.
  • Resolved customer complaints effectively, protecting the store's image and consumer relationships.

shop assistant, cashier

Invidia Srl
Catania, Italy
05.2014 - 10.2016
  • Ensured customer satisfaction by providing attentive service and handling complaints professionally.
  • Maintained clean, appealing shop environment for comfortable shopping experience.
  • Improved product visibility with strategic shelf arrangements.
  • Assisted customers in finding desired items to enhance their shopping experience.
  • Handled cash register efficiently, ensuring accurate transactions.
  • Managed stock levels on shop floor for continuous product availability.

Car Washer/Cashier

Wellness Car Srl
Catania, Italy
01.2010 - 03.2014
  • Provided excellent customer service, achieving high satisfaction ratings.
  • Vacuumed interiors, enhancing customer experience with clean environment.
  • Handled cash, debit and credit card payments for smooth transactions.

Education

middle school diploma -

Federico II di Svevia
Italy

Skills

  • Hair washing
  • Blow drying
  • Meticulous salon cleaning
  • Cash handling
  • Customer service
  • Self-motivated

Languages

English
Intermediate
Italian
Native

Timeline

Hairdresser's assistant

Miro Hair Saloon
04.2024 - Current

Store Manager, Sales Assistant

VeroCaffe' Srl
11.2016 - 12.2018

shop assistant, cashier

Invidia Srl
05.2014 - 10.2016

Car Washer/Cashier

Wellness Car Srl
01.2010 - 03.2014

middle school diploma -

Federico II di Svevia

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Veronica Arena