Vernon Ward
Stockport
Summary
Customer Service Officer with extensive experience in delivering exceptional service and managing projects to successful completion. Proven ability to build strong relationships with customers and colleagues through effective communication skills. Seeking to leverage expertise in a challenging role with opportunities for professional growth. Demonstrated leadership capabilities in supervising and motivating team members to achieve common goals.
Overview
16
16
years of professional experience
Work history
Customer Technical Service Advisor
Sky Media
Stockport, Greater Manchester
2019.10 - 2025.09
- Managing incoming and outgoing communications
- Managing customer data efficiently and securely
- Resolving technical inquiries
- Conflict management and resolution
- Consulting colleagues on technical issues.
- Technical coordinator for team
Stay at Home Father
Self
Stockport, Greater Manchester
2013.09 - 2019.10
- Managed daily schedules and routines to ensure smooth household operations.
- Facilitated educational activities that promoted child development and engagement.
- Implemented effective behaviour management techniques to foster positive interactions.
Customer Service Advisor / Deputy Team Leader
Investor Compensation
Stockport, Greater Manchester
2010.03 - 2013.09
- Handling and initiating calls
- Addressing queries regarding financial accounts
- Complaint management and resolution
- Supporting colleagues in processing banking requests.
Education
NVQ Level 2+3 - IT and Communication
Michael John Training College
Manchester 1999.09 - 6 2002
GCSE’s - Maths, Science and English
Offerton High School
Stockport 1994.01 - 1 1999
Skills
- Customer support excellence
- Attention to detail
- Analytical thinking
- System knowledge & drivers
- Fast learner
- Computer proficiency
References
Kirstie, Bain, Current CEL, Kirstie.bain@sky.uk, Sky Stockport, Available on request., Extra if needed.
Hobbies and Interests
I love spending my time off with my children, I spend as much time when not working as I possibly can, I like football, swimming and bowling
Accomplishments
- More than Three years of relevant company experience
- Over 20 years of customer service both face to face and over the phone.
Timeline
Customer Technical Service Advisor
Sky Media
2019.10 - 2025.09
Stay at Home Father
Self
2013.09 - 2019.10
Customer Service Advisor / Deputy Team Leader
Investor Compensation
2010.03 - 2013.09
NVQ Level 2+3 - IT and Communication
Michael John Training College
1999.09 - 6 2002
GCSE’s - Maths, Science and English
Offerton High School
1994.01 - 1 1999