Vernessa Davy
Slough,United Kingdom
Summary
Dynamic and results-driven Client Relationship & Events Sales Manager with extensive experience across hospitality, conferencing, events, customer service and corporate account management. Skilled in managing high-value portfolios, delivering exceptional client experiences, and driving revenue growth through strategic account development and proactive engagement.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Client Relationship Manager
QA Limited
Slough, West Berkshire
06.2025 - 12.2025
- Manage a portfolio of 179 corporate clients, delivering consistent engagement through 25+ client calls per day, 100+ activities per week, and 5+ face-to-face/virtual meetings weekly.
- Serve as the primary point of contact for client stakeholders, providing proactive account management and quick issue resolution.
- Identify opportunities to upsell and cross-sell QA offerings, contributing to revenue growth.
- Collaborate with internal teams (sales, trainers, delivery managers, operations) to ensure seamless onboarding, course scheduling, and end-to-end service delivery.
- Conduct needs analysis with clients to tailor learning solutions aligned to skills gaps, business goals, and workforce development plans.
- Lead regular review meetings to monitor client satisfaction, track performance against SLAs, and present data-driven insights and recommendations.
- Prepare and deliver renewal proposals, performance reports, and commercial discussions for key accounts.
- Maintain accurate forecasting, pipeline updates, and activity logs within CRM systems such as Salesforce.
- Drive client engagement by managing feedback loops, coordinating workshops, and implementing continuous improvement actions.
Group, Conference and Events Sales Manager
Hilton London Metropole
London, City of London
03.2025 - 05.2025
- Attending and contributing to daily, weekly, and monthly team meetings to ensure seamless communication and alignment.
- Managing the handover process of confirmed events to the sales planning team, ensuring accurate and timely transition.
- Overseeing the negotiation and management of contract terms and clauses in line with company policy.
- Converting business leads in alignment with monthly sales targets.
- Handling high-value inquiries, with potential event budgets of up to £1 million and converted.
- Building, maintaining, and nurturing strong client relationships to drive satisfaction and repeat business.
- Managing relationships with suppliers to ensure timely and quality delivery of services and goods.
- Coordinating operational and administrative functions to deliver events efficiently and to the highest standard.
- Maintaining a strong focus on customer service and quality assurance throughout the project lifecycle.
- Maximizing event revenue by identifying up-selling opportunities at every stage.
- Providing guidance and support to event coordinators, ensuring team collaboration and development.
Meetings, Events & Groups Sales Manager
Copthorne Hotel Slough-Windsor
Slough, West Berkshire
05.2022 - 12.2024
- Analyzing and reviewing daily reports and communicating as required.
- Development, production, and delivery of projects from proposal right up to delivery.
- Achieving budgeted goals by executing proactive and reactive sales activities within the Meeting E Events and reservation team.
- Completing of the Forecast, Commission and Monthly reports.
- Delivering events on time, within budget, that meet client's expectations.
- Setting, communicating, and maintaining timelines and priorities on every project/task.
- Communicating, maintaining, and developing client relationships.
- Managing supplier relationships.
- Managing operational and administrative functions to ensure specific projects are delivered efficiently.
- Providing leadership, motivation, direction, and support to the Meeting E Events and Reservation team.
- Managing the Reservation and Meetings E Events teams.
- Ensuring excellent customer service and quality are always delivered.
- Attending Hotel familiarization trips, revenue and HOD meetings.
- Proactive chasing of previous / dormant / lapsed enquiries/customers and liaison with Sales teams for customer development opportunities.
- Promoting brand products, offers and services.
- Maximizing revenue for each event, up selling the product at every opportunity.
Cluster Groups & Events Manager
Penta Hotels -United Kingdom
Reading, West Berkshire
11.2021 - 04.2022
- Managed and oversee 6 hotels in the United Kingdom.
- Liaised with clients to determine event requirements and constraints, outlining package options to meet needs and exceed expectations.
- Maximized revenue and profit through diary management, commercial pricing E selling strategies.
- Prepared contracts and ensured maximum revenue for all businesses booked in all 6 hotels diaries.
- Ensured compliance with company standards and strived to achieve departmental goals and targets.
- Ensured the groups E events team is fulfilling their duties and responsibilities.
- Forecasting group sleeping rooms and events revenue for 6 hotels.
- Worked with the Regional Director of Sales and General Managers to position all 6 hotels target marketplace, establishing the profile and reputation both locally and regionally, across all key segments.
- Maintain weekly conference critiques, monthly agency commission forecast and actual.
Senior Events Manager
Sheraton Skyline Hotel London-Heathrow
Hayes, Hillingdon
03.2019 - 07.2021
- Managing revenue and profitability associated with events.
- Analyzing and reviewing daily reports and communicating as required.
- Forecasting group sleeping rooms and events revenue.
- Creating and maintaining the weekly conference critiques, monthly agency commission forecast and actual.
- Analyzing PEL statements.
- Leading event management team in pre-and post-event meeting as required.
- Managing customers budgets to maximize revenue and meet customer needs.
- Originating and inventing new ways to create a unique guest experience.
- Managing the local social event market including weddings.
- Achieving budgeted goals by executing proactive and reactive sales activities within the Meeting & Events Sales team.
- Working with the Director of Sales to position the hotel target marketplace, establishing the profile and reputation both locally and regionally, across all key segments.
- Coordinating, communicating, and completing verbally and in writing with the customer and event coordinator the details of an event up to the day of the event execution.
- Conducting professional show-around and assisting in converting the business.
Meetings & Events Sales Manager
Copthorne Hotel Slough-Windsor
Slough, West Berkshire
03.2014 - 02.2019
- Analyzing and reviewing daily reports and communicating as required.
- Development, production, and delivery of projects from proposal right up to delivery.
- Achieving budgeted goals by executing proactive and reactive sales activities within the Meeting & Events Sales team.
- Completing of the Forecast, Commission, Synopsis and Monthly reports.
- Delivering events on time, within budget, that meet client's expectations.
- Setting, communicating, and maintaining timelines and priorities on every project/task.
- Communicating, maintaining, and developing client relationships.
- Managing supplier relationships.
- Managing operational and administrative functions to ensure specific projects are delivered efficiently.
- Providing leadership, motivation, direction, and support to the team.
- Managing a small team.
- Ensuring excellent customer service and quality are delivered.
- Attending monthly Hotel familiarization trips, revenue and HOD meetings.
- Proactive chasing of previous / dormant / lapsed enquiries/customers and liaison with Sales teams for customer development opportunities.
- Promoting of brand products, offers and services.
- Maximizing revenue for each event, up selling the product at every opportunity.
Meetings & Events Sales Supervisor
Copthorne Hotel Slough-Windsor
Slough, West Berkshire
03.2014 - 02.2019
- Achieving budgeted goals by executing proactive and reactive sales activities within the Meeting & Events Sales team.
- Analyzing and reviewing daily reports and communicate as required.
- Development, production, and delivery of projects from proposal right up to delivery.
- Delivering events on time, within budget, that meet client's expectations.
- Setting, communicating, and maintaining timelines and priorities on every project/task.
- Communicating, maintaining, and developing client relationships.
- Managing supplier relationships.
- Managing operational and administrative functions to ensure specific projects are delivered efficiently.
Education
Bachelor of Arts - Business Management
Buckinghamshire New University
WycombeSkills
- Customer satisfaction
- Customer Service
- Teamwork/Collaboration
- Communication
- Leadership
- New client generation
- Key account management
- Integrity
- Client satisfaction management
- Client meeting management
- Client portfolio management
- Customer retention strategies
Certification
- BA (Hons) Business Management
- Aviation Management Level 3 Advanced Diploma
- Business Administration Diploma
- New Hotel’s Opening Training (IHG Group)
- Foundation Health and Safety
- Marriott Events Sales Training
- Customer Service Skills Exceeding Customer Expectations and effectively dealing with Customer Complaints
- Level 2 Food Safety and Hygiene (Catering)
- Reservation and Conference Management Skills
- Proactive Handling Enquiry
- Leadership and Management
- Foundations of Leadership
AWARDS
Excellence Award- Holiday Inn Express London-Heathrow Terminal 5
EDUCATION
- English
- Mathematics
- Social Studies
- Science
- Hotel Management
SOFTWARE
Baps
Saleforce
Opera
Delphi
PMS
Sales E Catering OnQ
Marsha
Smartspace
OTA
Timeline
Client Relationship Manager
QA Limited
06.2025 - 12.2025
Group, Conference and Events Sales Manager
Hilton London Metropole
03.2025 - 05.2025
Meetings, Events & Groups Sales Manager
Copthorne Hotel Slough-Windsor
05.2022 - 12.2024
Cluster Groups & Events Manager
Penta Hotels -United Kingdom
11.2021 - 04.2022
Senior Events Manager
Sheraton Skyline Hotel London-Heathrow
03.2019 - 07.2021
Meetings & Events Sales Manager
Copthorne Hotel Slough-Windsor
03.2014 - 02.2019
Meetings & Events Sales Supervisor
Copthorne Hotel Slough-Windsor
03.2014 - 02.2019
Bachelor of Arts - Business Management
Buckinghamshire New University