Verity Kingman

• Led Agile business improvement project, ensuring timely and compliant document disclosures.
• Achieved cost savings of £142k through effective performance and resource management.
• Trained new staff to enhance operational efficiency and knowledge transfer.
• Evaluated contracted partners' 6.3 responses to uphold quality standards.
• Monitored automation processes to improve team productivity.
• Maintained organised case files while managing administrative tasks effectively.
• Handled sensitive information with utmost discretion and professionalism.
• Negotiated out-of-court settlements to ensure tenant satisfaction and expedite legal resolutions.

Rotating between teams across the Council whilst studying for the ILM L7 Qualification in leadership and management.

• Led project to integrate artificial intelligence into team operations, including writing cost-benefit analysis and data labelling.
• Communicated with digital and customer services to ensure successful implementation.
• Presented findings to Commissioner, highlighting project value and outcomes.
• Wrote formal legal reports for BCC per section 6.3 of Housing Conditions Protocol.
• Established audit processes to enhance financial management practices.
• Validated witness statements for court proceedings to ensure accuracy.
• Participated in disrepair court hearings to represent organisational interests.
• Supported team by demonstrating respect and willingness to help.
• Collaborated effectively with internal and external legal services to achieve common objectives.

• Refreshed strategies including Asset Management, CCTV, Housing Communications, and Homeless Strategy 2023-2027.
• Facilitated Tenant Engagement meetings focused on housing and ASB issues.
• Conducted tenant satisfaction surveys to improve complaint handling and contractor performance.
• Conducted gap analysis of lived experience data and led focus groups with citizens experiencing homelessness.
• Developed strategic management for Communications function, researching and writing articles for distribution.

• Built Birmingham's UKSPF Cultural Connections programme, securing funding for 10 local cultural organisations.
• .Managed £0.6 million grant to enhance cultural infrastructure across the city.
• Streamlined commissioning processes, doubling applications to funding.
• Oversaw commissioning cycle to ensure effective allocation of resources.
• Produced application forms and guidance papers, facilitating thorough evaluations and conducting feedback meetings with cultural leaders.
• Managed expectations in a volatile political environment.
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• Delivered policy and administrative support to Cabinet Member for Housing and Homelessness.
• Conducted briefing sessions for Cabinet Member to ensure informed decision-making.
• Produced a bi-weekly Policy and News briefing for staff and political representatives.
• Managed relations with Cooperative Councils Innovation Network and City Partnership Board.
• Performed external analysis for Council-hosted conferences.
• Participated in Homelessness Taskforce Members Advisory Group discussions.

• Conducted research on regional news, policies, industry topics, and graduates' experiences in local government.
• Presented findings through newsletters and spotlight sessions at network meetings.
• Participated in decision-making meetings as a member of the leadership board.
• Evaluated success of sessions to identify improvement areas.
• Demonstrated strong organisational skills while managing multiple tasks.
• Led presentations on current affairs with a focus on the Midlands region.
• Applied management expertise to enhance team effectiveness.