VERITY UREK
GUARDBRIDGE. ST. ANDREWS,Fife
Summary
Enthusiastic, energetic, hard-working individual with a keenness to learn and acquire new skills.
An open and receptive person when it comes to communicating with others of all ages. Excelling in collaborative teamwork type environments as well as independently when required.
Over a 20 year period, having worked within the hospitality sector in both small and large, more well known hotels such as, The Sheraton Grand in Edinburgh. Often interacting with clients with business acumen and occasionally with the rich and famous.
I consider myself as a well-mannered, articulate person whose customer care skills are paramount.
The last 14 years have been spent independently raising my Son, alongside working out with the home. This has led me to become patient, flexible and adaptable with changes to the environment.
The aim is to further my career in the above sector.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
Cleaner (Estates)
University of St Andrews
Guardbridge. St. Andrews. Fife, Fife
04.2024 - Current
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Worked quickly to complete cleaning within allotted timeframes.
- Cleaned and dried windows, mirrors and glass surfaces.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Emptied and cleaned recycling bins following procedures.
- Restocked, refreshed and sanitised bathroom facilities.
- Spot cleaned and sanitised high-touch areas.
- Cleaned surfaces to preserve professional standards and minimise infection risks.
- Wiped down fixtures to remove built-up dust and maintain appearance.
- Followed health and safety standards governing correct use of chemicals.
- Used correct procedures to clean floors, communal areas and work spaces.
- Safely stored cleaning solutions, equipment and chemicals.
- Polished glass, mirrors and metal items to attractive shine.
- Communicated well with people across different departments. (approximately 450 members of professional services staff)
Deliveroo Driver
Deliveroo
Guardbridge. St. Andrews. Fife, Greater London
12.2018 - 04.2024
- Delivered to customers on time by following pre-calculated route and schedule.
- Verified orders with customers upon delivery.
- Covered weekend shifts to optimise service levels.
- Stored and delivered food while maximising food safety.
- Utilised GPS navigation systems to optimise route planning.
- Completed deliveries with smile and patient, personalised service.
- Used and maintained refrigeration equipment and thermal bags to keep food at desired temperatures.
- Ensured correct orders were collected from restaurants upon arrival to minimise customer dissatisfaction.
- Accepted and organised work requests using company app.
- Provided outstanding takeaway experience by delivering food on time with friendly demeanour.
- Complied with company policies and food regulations for customer health and safety.
- Complied with all traffic and safety laws while representing company.
- Applied personal road knowledge and GPS application to set shortest routes.
- Upheld high service standards to build customer loyalty.
- Selected most appropriate route, accounting for weather and road closures.
- Completed required paperwork certifying (ID checks) deliveries.
- Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
- Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
- Student numbers 2023-2024, 10,234 students. (St Andrews University)
Housekeeper/Carer
Will Morton/Dawn Morton
Dunfermline, Fife
03.2016 - 09.2018
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Vacuumed, mopped and polished floors to achieve high-quality finishes.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Hand dusted and wiped clean furniture, fixtures and window sills, producing spotless results.
- Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
- Cared for household pets as part of routine work and during owner vacations.
- Received visitors, answered telephone calls and coordinated special services for busy owners.
- Helped kitchen run smoothly, cooking meals, serving food and cleaning spaces.
- Handled customer laundry with care to maintain garment and linen condition.
- Treated delicate ornaments and valuables with caution, eliminating damage risk.
- Built trusted relationships with clients to achieve outstanding customer loyalty.
- Reviewed cleaning processes and successfully identified efficiency improvements, reducing overall cleaning times.
- Washed, ironed and folded laundry, delicate fabrics and expensive pieces with appropriate methods.
- Cleaned bathrooms with meticulous attention to detail.
- Assisted in daily personal care routines for improved patient wellbeing.
- Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
- Offered compassionate physical and emotional support to patients, enhancing overall health and wellbeing.
- Fed clients with severe limitations and assisted more mobile clients with self-feeding.
- Practiced safety and hygiene procedures by maintaining clean work environment.
- Ran personal errands for clients and transported individuals to social gatherings.
- Supported clients and families through difficult emotional times with sound medical advice and caring personal assistance.
- Adapted care activities in response to clients' mood, energy levels, and preferences.
- Shared hobbies and interests to build rapport with clients.
- Assisted clients with adapting to life changes due to bodily or brain injuries.
- Nurtured trusted rapport with clients, family members, and healthcare professionals.
Education
Scottish Qualifications Certificate - Animal Care
Elmwood SRUC
Cupar, Fife 08.2012 - 05.2013
Skills
- Trustworthy
- Positive
- Organised
- Patient
- Energetic
- Punctual
- Strong work ethic
- Conscientious
- Decisive
- Self-motivated
- Flexible
- Adaptable
Affiliations
- Crocheting, Art, Fitness, Cooking, Gardening, Psychology (Human & Animal)
- Learning the Turkish Language
Accomplishments
My biggest and most rewarding achievement to date, is raising my son single handed.
The Connected Baby
I wouldn't call it a qualification more of a participation.
My Son and I took part in a film series when he was just under a year old.
It was produced by Dr Suzanne Zeedyk and her team to illuminate the insights that neuroscience and psychology are now discovering about humans' innate connectedness.
References
References available upon request.
Timeline
Cleaner (Estates)
University of St Andrews
04.2024 - Current
Deliveroo Driver
Deliveroo
12.2018 - 04.2024
Housekeeper/Carer
Will Morton/Dawn Morton
03.2016 - 09.2018
Scottish Qualifications Certificate - Animal Care
Elmwood SRUC
08.2012 - 05.2013
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