Verity Narcisi
Brighton,East Sussex
Summary
General Manager with a proven track record in operational leadership and service improvement within healthcare. Expertise in optimising processes and enhancing patient care through strategic planning and effective team management. Committed to achieving organisational goals while ensuring compliance and promoting workforce engagement.
Overview
32
32
years of professional experience
Work history
General Manager, Speciality Medicine, Medicine Division
University Hospitals Sussex NHS Foundation Trust
2025.04 - 2026.02
- Delivered senior operational and strategic leadership across six Specialist Medicine services.
- Achieved 100% compliance with national performance standards, reducing patient waiting times to under 18 weeks.
- Implemented continuous improvement initiatives, enhancing efficiency and patient outcomes without additional costs.
- Directed service improvement initiatives to optimise access and productivity in care pathways.
- Cultivated stakeholder relationships to support integrated service development.
- Managed budgetary responsibilities, developing sustainable cost-saving plans.
- Oversaw performance management systems, ensuring accountability for operational performance and quality.
- Led clinical governance frameworks to maintain compliance with national standards.
Urology Operations Manager
University Hospitals Sussex NHS Foundation Trust
Brighton, East Sussex
2024.01 - 2025.04
- Operated Urology service to deliver high-quality patient care, adhering to local and national performance standards.
- Urgent Suspected Cancer Performance: Improved performance from 54.7% to 98.3%, exceeding 93% target—a 43.6% increase.
- 52-Week Wait Reduction: Reduced number of Urology patients waiting over 52 weeks by 80% within 12 months.
- Monitored service delivery, ensuring compliance with guidelines and achieving optimal care standards.
- Developed communication channels to clarify objectives and support team members effectively.
- Created action plans for improvement, collaborating with teams and divisions for robust execution.
- Analysed complex data to identify bottlenecks, implementing corrective actions to enhance service.
- Fostered strong relationships with stakeholders, commissioners, and suppliers to improve collaboration and resource sharing.
- Led initiatives for continuous professional development, ensuring staff training and compliance with mandatory requirements.
- Reviewed resource allocation regularly, optimising deployment to meet service demands while maintaining supportive environment.
Abdominal Surgery and Medicine Clinical Governance Coordinator
University Hospitals Sussex NHS Foundation Trust
Brighton, East Sussex
2023.03 - 2024.01
- Liaised daily with Division, Patient Safety Team, and General Manager on safety issues and complaints.
- Maintained overview of Patient Safety Incidents on Datix system, ensuring compliance with Trust policies.
- Provided administrative support to Lead Clinical Investigator for timely investigation reports within deadlines.
- Collaborated with Patient Experience team to deliver thorough responses for local resolution.
- Communicated updates on case progress to families, offering reassurance during distressing situations.
- Developed improvements to systems and processes related to safety and governance, highlighting key trends.
- Streamlined Clinical Governance workload by prioritising tasks and ensuring timely completion.
- Managed Directorate Risk Register, supporting risk owners in maintaining accurate records and escalation of high risks rated over 20+.
Specialist Surgical Inpatient Ward Clerk Manager
University Hospitals Sussex NHS Foundation Trust
Brighton, East Sussex
2020.09 - 2023.03
- Advised and managed team of 24 Ward Clerks, ensuring equitable distribution of duties across 14 Surgical wards.
- Attended departmental meetings, representing senior management as required.
- Authorised weekly and monthly pay returns for bank and substantive staff, signing off timesheets.
- Raised performance issues with Operational Manager through monthly reports and improvement plans.
- Maintained knowledge of new technologies and techniques relevant to service enhancement.
- Provided recommendations impacting other services to improve work practices and patient experiences.
- Handled complex queries, reporting significant issues to operations manager for guidance.
- Received and investigated complaints, acting in accordance with policy involving staff or patients.
Vaccination Co-Ordinator
University Hospitals Sussex NHS Foundation Trust
Brighton, East Sussex
2020.12 - 2021.05
- Established and managed vaccination clinics under tight deadlines, achieving over 20,000 vaccinations.
- Provided comprehensive administrative support, including staffing and data entry for National Immunisation System.
- Oversaw clinic setup encompassing location selection, IT support, Health & Safety, and Risk Assessments.
- Delivered training to staff on new systems and policies, effectively communicating updates.
- Advised and managed a team of data administrators to ensure optimal clinic staffing levels.
- Liaised with lead nurse, pharmacist, security, and site managers to ensure seamless operations.
- Reported daily figures to Trusts Senior Management for national touch point meetings.
- Implemented procedures to invite eligible individuals for vaccinations and address high-risk patients.
Mental Health Liaison Team Co-Ordinator
Sussex Partnership NHS Foundation Trust
Brighton, ESX
2014.07 - 2020.09
- Delivered comprehensive administrative support to clinical staff and managed administration team operations.
- Maintained oversight of administration functions and workflow efficiency within the team.
- Provided reassurance and guidance to patients and families during distressing situations.
- Facilitated communication among clinicians, therapists, care services, and patients regarding care plans.
- Initiated and responded to requests from patients and associated health care agencies.
- Conducted internal audits and recommended improvements based on findings.
- Established collaborative relationships with Brighton and Sussex University Hospital for enhanced patient experiences.
- Compiled monthly performance data on team activities, KPIs, and advised on breaches.
Diabetic Eye Screening Administrator
Brighton and Sussex University Hospitals NHS Trust
Brighton, ESX
2010.07 - 2014.07
- Executed general office and administration duties to support clinic operations.
- Established Diabetic Eye Screening clinics for Retinopathy Screeners throughout Surrey and Sussex.
- Collaborated with Practice Managers, Specialist Nurses, and Doctors to ensure seamless clinic operations.
- Managed appointment scheduling for up to 11,000 patients, adhering to NHS standards and guidelines.
Imaging Bookings Clerk
Brighton and Sussex University Hospitals NHS Trust
Brighton, ESX
2010.05 - 2010.07
- Updated patient access systems to maintain accuracy in record-keeping.
- Managed appointments using clinic templates for efficient scheduling.
- Executed general clerical duties, including photocopying and scanning, to support workflow continuity.
- Ensured seamless office operations to enhance productivity.
Sales Consultant
Yell Ltd
Birmingham
2005.09 - 2007.05
- Delivered convincing sales pitches to attract new clients.
- Built strong relationships with customers, resulting in repeat business.
- Conducted market research for better understanding of industry trends.
- Nurtured leads into successful conversions, boosting overall sales figures.
Business Travel Consultant
Portman Travel
Birmingham, West Midlands
2005.02 - 2005.09
Cabin Service Manager
Virgin Atlantic Airways
London Heathrow & Gatwick
1997.06 - 2005.02
Senior Travel Consultant
Going Places
Leeds White Rose
1994.06 - 1997.06
Education
GCSE -
Yorkshire Martyrs Collegiate School
BradfordNVQ Level 2 & 3 - Travel Services
Woking College
YorkSkills
- Strategic Planning
- Financial Management
- Operations Optimisation
- Client relations
- Performance Improvement
- Leadership & Team Development
Affiliations
- Sea Swimming, Running and Snow Boarding, I also enjoy visiting art galleries and museums in spare time
Accomplishments
- Recognised throughout my career for consistently achieving and exceeding sales targets and KPIs, driving measurable improvements.
- Delivered exceptional service, earning individual and team plaudits for outstanding performance and customer satisfaction.
- Led transformational initiatives to enhance service development, streamline operations and improve overall efficiency and quality.
- Built and motivated high-performing teams, fostering a culture of excellence, collaboration, and continuous improvement.
Key Achievements
- Transformed Respiratory Pathways to improve access, clinical quality, outcomes, and service activity.
- Delivered 100% 18-week RTT compliance across four services, cutting maximum waits from 65 to under 18 weeks.
- Implemented AI-enabled triage in Skin Cancer pathways, prioritising complex cases and boosting efficiency.
- Generated £500k in efficiencies through service redesign, capacity optimisation, and workforce productivity improvements.
- Revamped Urology Cancer Pathways, achieving national performance standards and enhanced patient outcomes.
- Introduced advanced surgical technology, improving outcomes, reducing length of stay, and increasing theatre utilisation.
- Established divisional governance framework, strengthening oversight of safety incidents, complaints, and organisational learning.
- Cleared 200+ complaints backlog in six months while embedding systematic service improvements.
- Supported Specialist Wards & ICU/HDU throughout COVID, maintaining critical operations under pressure.
- Delivered 20,000+ COVID vaccinations, as part of one of the country’s first vaccination teams, while balancing full operational duties.
Timeline
General Manager, Speciality Medicine, Medicine Division
University Hospitals Sussex NHS Foundation Trust
2025.04 - 2026.02
Urology Operations Manager
University Hospitals Sussex NHS Foundation Trust
2024.01 - 2025.04
Abdominal Surgery and Medicine Clinical Governance Coordinator
University Hospitals Sussex NHS Foundation Trust
2023.03 - 2024.01
Vaccination Co-Ordinator
University Hospitals Sussex NHS Foundation Trust
2020.12 - 2021.05
Specialist Surgical Inpatient Ward Clerk Manager
University Hospitals Sussex NHS Foundation Trust
2020.09 - 2023.03
Mental Health Liaison Team Co-Ordinator
Sussex Partnership NHS Foundation Trust
2014.07 - 2020.09
Diabetic Eye Screening Administrator
Brighton and Sussex University Hospitals NHS Trust
2010.07 - 2014.07
Imaging Bookings Clerk
Brighton and Sussex University Hospitals NHS Trust
2010.05 - 2010.07
Sales Consultant
Yell Ltd
2005.09 - 2007.05
Business Travel Consultant
Portman Travel
2005.02 - 2005.09
Cabin Service Manager
Virgin Atlantic Airways
1997.06 - 2005.02
Senior Travel Consultant
Going Places
1994.06 - 1997.06
GCSE -
Yorkshire Martyrs Collegiate School
NVQ Level 2 & 3 - Travel Services
Woking College