Verity Hurst
Summary
I am an organised and results-driven individual with strong experience in scheduling, customer service, and performance focused coordination. Known for accuracy, efficiency, and clear communication in fast paced environments, and for working efficiently under pressure while maintaining high standards. Confident using CRM and booking systems to support service delivery and consistently meet KPI's. I am forward thinking and highly motivated, I actively seek new challenges and opportunities for growth, never shying away from responsibility. A proactive team player committed to delivering excellent outcomes for both customers and the business.
Overview
5
5
years of professional experience
Work history
Negotiator
Haybrook
Swinton, Rotherham
2025.06 - Current
- Delivered exceptional customer service, handling enquiries and negotiations professionally and efficiently.
- Consistently met and exceeded sales targets and KPI's within a fast paced, target driven environment.
- Proactively generated new business through outbound calling, canvassing, networking, and lead follow ups.
- Maintained accurate records, prepared pipeline updates, and supported management with performance reporting.
- Successfully negotiated property sales, achieving agreed targets and contributing to branch revenue.
- Increased sales opportunities through effective client relationship management.
- Built and maintained a strong pipeline of qualified buyers and vendors through proactive sales activity, including outbound calls and follow ups.
- Conducted high volumes of property viewings, effectively showcasing key features and converting interest into competitive offers.
- Coordinated the full sales process from initial enquiry through to completion, liaising with solicitors, buyers and vendors.
Duty manager
Tesco
Sheffield, South Yorkshire
2023.03 - 2025.05
- Managed day to day store operations, ensuring smooth running of all departments.
- Led, supervised, and motivated a team to deliver excellent customer service.
- Handled customer queries, complaints, and escalations in a professional manner.
- Monitored store performance, ensuring targets and KPI's were achieved.
- Oversaw stock control, merchandising, and store presentation standards.
- Ensured full compliance with health & safety regulations and company procedures.
- Took responsibility for opening and closing the store, including cash handling and security procedures.
Front of house
Nando's
Sheffield, South Yorkshire
2021.04 - 2023.02
- Provided high quality customer service in a busy fast paced environment, ensuring a positive dining experience.
- Managed multiple tasks efficiently busy hours, maintaining accuracy and speed under pressure.
- Worked as part of a team to consistently meet service standards and performance expectations.
- Handled customer concerns confidently, resolving issues in a professional manner.
- Worked closely with kitchen staff and team members to ensure smooth and efficient service.
- Took orders accurately and handled payments efficiently using till systems.
- Maintained cleanliness and organisation of the front of house area at all times.
Education
GCSEs - Maths
Dronfield Henry Fanshawe School
Dronfield, Derbyshire 09/2015 - 06/2020
GCSEs - English
Dronfield Henry Fanshawer School
Dronfield, Derbyshire 09/2015 - 06/2020
GCSEs - Biology
Dronfield Henry Fanshawe School
Dronfield, Derbyshire 09/2015 - 06/2020
GCSEs - Physics
Dronfield Henry Fanshawe School
Dronfield, Derbyshire 09/2015 - 06/2020
GCSEs - Chemistry
Dronfield Henry Fanshawe School
Dronfield, Derbyshire 09/2015 - 06/2020
BTEC Combined Science - Combined Science
Sheffield College
Sheffield 09/2020 - 06/2021
Skills
- Upselling stratagies
- Closing delas
- Plan development
- IT literate
- Phone etiquette
- Problem solving
- Proactive
- Customer relationship management
- Email marketing expertise
- Time management efficiency
- Resilience under pressure
- Customer Service
Timeline
Negotiator
Haybrook
2025.06 - Current
Duty manager
Tesco
2023.03 - 2025.05
Front of house
Nando's
2021.04 - 2023.02
GCSEs - Maths
Dronfield Henry Fanshawe School
09/2015 - 06/2020
GCSEs - English
Dronfield Henry Fanshawer School
09/2015 - 06/2020
GCSEs - Biology
Dronfield Henry Fanshawe School
09/2015 - 06/2020
GCSEs - Physics
Dronfield Henry Fanshawe School
09/2015 - 06/2020
GCSEs - Chemistry
Dronfield Henry Fanshawe School
09/2015 - 06/2020
BTEC Combined Science - Combined Science
Sheffield College
09/2020 - 06/2021