Vera Alexandra Ndonda
Westmount
Summary
A self-motivated, energetic and conscientious individual with a range of transferable skills gained through employment and education. Highly competent, enthusiastic with a keen eye for detail and highest degree of accuracy while working. I am always willing to learn new skills, to provide the best possible support to my team or to service users. I am a friendly, helpful, polite and organized person with a strong work ethic and an ability to be a good teammate as well as to communicate complex information simply. I am willing to learn and achieve more experience, capable to work in a busy environment efficiently within a team setting or independently. I am an independent person who is tactful, able to listen effectively when solving problems along with being a good timekeeper, adaptable and flexible, assertive, who can offer versatile office management skills. Open to training and internships within the company, my goal is to become a valuable asset.
Overview
15
15
years of professional experience
Work History
Assistant Teacher / Support Staff
Harbinger Primary School For Tower Hamlet Council
06.2020 - Current
- Math Tutoring from cycle 1, cycle2 and cycle 3 (year 1 to 6)
- Provided one-to-one support for Special need children (SEN pupils) .
- Provided children with support in reading (DSR), phonics, exploring, movement and developing aeras.
- Arranged resources in general classroom before lessons.
- Supported teacher with autism and ADHD co-occur conditions such as OCD.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Provided one-on-one and group-based learning support focused on student progress.
- Worked with teacher and administrators to enforce school policies and procedures.
- Supported lead teacher in organizing field trips, enhancing real-world connections to classroom content for increased understanding.
- Fostered student curiosity and interest through creative hands-on activities.
Administrative Assistant
Archambault Group
01.2011 - 01.2014
- Worked directly online with client’s orders as a distributor for book, cd, games
- Processed of the orders and invoices within Canada and US
- Prearranged data in an efficient manner.
- Responsible and accountable for the data entry of all sales invoices and cost records.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Sale assistant
Dream to the World
01.2010 - 01.2011
- Promoted the company product “Dream to the World” on social media via meet up with potential clients
- Called small companies that needed to build a website and their company image.
- Responsible for communication during the network group meetings once a week with manager of different company in west Montreal.
- Processed transactions accurately while maintaining a high level of customer service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Sales representative
Apelsy
01.2009 - 01.2010
- Attended stress management plan seminar for businesses and employees
- Provided clients with workshops on nutrition and balance lifestyle to increase productivity in small businesses, as well as reduce stress.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
Bachelor of Arts - Communication Studies
Teluq University
Quebec , Canada 09.2017
Bachelor of Science - Economics Studies And Social Sciences
University of Montreal, Canada
University Of Montreal06.2009
High School Diploma -
DEC~Colbert High School
Champagne Ardenne , Reims, France06.1999
Skills
- Good verbal communication skills both via the phone and face to face
- Time management
- Proficient in MS Office, Excel and excellent ability to create and manipulate spreadsheets (To be able to carry out basic tasks on a computer or hand-held device)
- Multi-tasking
- Dependable and responsible
- Creative
- Patience and the ability to remain calm in stressful situations
- Sensitivity and understanding for building good relationships with colleague
- Proactive in social media platforms
- Excellent bookkeeping knowledge
- Able to manage multiple priorities and meet tight deadlines
- Excellent data entry skills and confident with numbers
- Active Listening skills to maintain a high standard of work
- Work well independently and as a team
- Multi-lingual: English and French
Employment Gap
From2015 to 2018, I Completed a bachelor degree in Communication sciences in 2 years instead of 3 while pregnant. Then I stayed home caring for them the first years of their life.
Education And Courses
- Diploma in supporting Teaching , Learning and Special Education Needs Children , from 04/2023 to 04/2024
- Certificate in understanding Autism, 04/2023
- Pediatric First Aid at Work, 09/2021
- Safeguarding and child Protection in schools, 02/2021
- Certificate in Principles of Business Administration, 01/2021
- Children mental health certificate during the pandemic 2020
References
References available on request
Hobbies and Interests
- Members of Liberal Party of Canada since 2018 ( Member of the Laurier Club) Montreal /westmount)
- Benevolent as a community member for people at the end of life - Saint - Joseph Hospice
Borough of Tower Hamlet/London United kingdom 2023 -2024.
- Benevolent ONG -The right of Haitian's workers in Dominican Republic (2011)
- Arts and Craft with Children.
- Walking /Cooking
- Socialize.
Timeline
Assistant Teacher / Support Staff
Harbinger Primary School For Tower Hamlet Council
06.2020 - Current
Administrative Assistant
Archambault Group
01.2011 - 01.2014
Sale assistant
Dream to the World
01.2010 - 01.2011
Sales representative
Apelsy
01.2009 - 01.2010
Bachelor of Arts - Communication Studies
Teluq University
Bachelor of Science - Economics Studies And Social Sciences
University of Montreal, Canada
High School Diploma -
DEC~Colbert High School
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