Vera Gurin
London
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. My experience has equipped with a deep understanding of costumers consultation and effective time management. Adept at both performing intricate lash extensions and managing front desk operations, bring a unique blend of hands-on technical skills and customer service excellence. Ability to multitask, attention to detail, and dedication to client satisfaction make me a strong candidate for roles requiring meticulous technical skills and a high level of interpersonal interaction.
Overview
4
4
years of professional experience
Work History
Receptionist
BBslash Salon
London, United Kingdom
08.2020 - 07.2024
- Greeted clients warmly, creating welcoming atmosphere.
- Scheduled appointments efficiently to optimise technician time and client convenience.
- Managed phone and email enquiries, providing information on services and pricing.
- Processed payments and handled cash transactions accurately.
- Maintained clean and organised reception area.
- Co-ordinated with technicians to ensure smooth client flow.
- Updated client records with detailed service histories.
- Conducted follow-up calls to ensure client satisfaction post-appointment.
- Resolved client complaints with professionalism, and efficiency.
- Promoted additional services and products to clients to enhance their experience
- Kept track of inventory and informed management of low-stock items.
- Completed data entry tasks whilst adhering to strict deadlines.
Education
Business and management
London Metropolitan University
London 08.2024 -
Skills
- Understanding of digital electronics
- Basic bookkeeping
- Microsoft Office Suite
- Calendar management
- Clean and tidy nature
- Email correspondence
- Customer Service
- Appointment management
Languages
English
Fluent
Romanian
Native
Russian
Native
Italian
Fluent
Affiliations
- Outside walking, animal lover, meditation, podcasts, cinema, cooking, food gourmet.
Timeline
Business and management
London Metropolitan University
08.2024 -
Receptionist
BBslash Salon
08.2020 - 07.2024
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