Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Timeline
Generic

Vera Adjoa Koomson

Accra

Summary

A results-driven Marketing and Communications professional with over 20 years of experience in leading strategic initiatives across multinational brands. Specializing in Brand Communications, Market Research, Stakeholder Management, Event Planning, and Customer Experience. Proven track record of delivering impactful marketing strategies, driving brand visibility, and achieving revenue growth. Skilled in multi-channel copywriting, editing, and developing innovative communication strategies. Adept at leading cross-functional teams, managing high-profile projects, and driving customer-centric campaigns that align with business objectives. Passionate about leveraging creativity and data-driven insights to enhance customer engagement and brand loyalty.

Overview

21
21
years of professional experience

Work History

CONTROLLER, ENTERPRISE MARKETING

MTN Ghana
Accra
03.2017 - Current
  • Company Overview: Enterprise Business Division, MTN Ghana | Accra, Ghana
  • Drive brand visibility and performance for MTN Business in Ghana across multiple segments
  • Lead the development and execution of communication plans, marketing campaigns, and event strategies
  • Manage customer-centric content creation, ensuring alignment with brand objectives
  • Collaborate with cross-functional teams to deliver integrated marketing strategies
  • Analyse and report on marketing performance to inform continuous improvement
  • Enterprise Business Division, MTN Ghana | Accra, Ghana

ROTATION – CONSUMER MARKETING

MTN Ghana
Accra
07.2019 - 12.2019
  • Company Overview: MTN Ghana | Accra, Ghana
  • Gained deep insight into customer engagement channels, media communications, and brand strategy
  • Developed expertise in go-to-market strategies, reporting, and event planning
  • MTN Ghana | Accra, Ghana

CONTROLLER, ENTERPRISE CUSTOMER EXPERIENCE

MTN Ghana
Accra
11.2015 - 03.2017
  • Company Overview: Enterprise Business Division, MTN Ghana | Accra, Ghana
  • Managed customer journeys, from acquisition to retention, with a focus on enhancing satisfaction and loyalty
  • Led the Enterprise Customer Experience agenda, providing actionable insights to senior management
  • Enterprise Business Division, MTN Ghana | Accra, Ghana

CONTROLLER, ELITE TEAM CONTACT CENTRE

MTN Ghana
Accra
01.2015 - 10.2015
  • Company Overview: Customer Care Division, MTN Ghana | Accra, Ghana
  • Supervised a team managing MTN's high-value customers, ensuring top-tier service delivery and issue resolution
  • Provided performance assessments and coached team members to exceed customer service expectations
  • Customer Care Division, MTN Ghana | Accra, Ghana

CONTROLLER, PROJECT 10 RESEARCH TEAM

MTN Ghana
Accra
07.2014 - 12.2014
  • Company Overview: Customer Care Division, MTN Ghana | Accra, Ghana
  • Led research on customer feedback and market trends to support product and service enhancements
  • Delivered insights through monthly reports, impacting strategic decisions at the organizational level
  • Customer Care Division, MTN Ghana | Accra, Ghana

RELATIONSHIP MANAGER, CUSTOMER RELATIONS

MTN Ghana
Accra
01.2013 - 06.2014
  • Company Overview: Customer Care Division, MTN Ghana | Accra, Ghana
  • Managed top 500 customers, fostering strong relationships and delivering proactive support
  • Implemented tailored service strategies based on customer profiles and feedback
  • Customer Care Division, MTN Ghana | Accra, Ghana

SUPERVISOR, HVC CONTACT CENTRE

MTN Ghana
Accra
04.2008 - 12.2012
  • Company Overview: Customer Care Division, MTN Ghana | Accra, Ghana
  • Led a team managing MTN's High-Value Customers, ensuring high-quality service and issue resolution
  • Customer Care Division, MTN Ghana | Accra, Ghana

REPRESENTATIVE, CALL CENTRE

MTN Ghana
Accra
06.2004 - 04.2008
  • Company Overview: Customer Care Division, MTN Ghana | Accra, Ghana
  • Managed inbound calls, resolved customer complaints, and promoted MTN products and services
  • Customer Care Division, MTN Ghana | Accra, Ghana

Education

Level 6 Diploma - Professional Marketing

Chartered Institute of Marketing
UK
12.2024

Digital Product Development and Marketing Strategy Program -

China Europe International Business School (CEIBS)
12.2024

Master of Arts - Marketing & Communications

Rome Business School
Rome, Italy
10.2019

Effective Digital Transformation Enterprise Sales Program -

China Europe International Business School (CEIBS)
Africa
12.2018

Bachelor of Arts - English & Religious Studies

University of Cape Coast
Cape Coast, Ghana
06.2001

Skills

  • Brand Strategy & Communication
  • Multi-channel communication
  • Copywriting
  • Editorial content development
  • Customer Experience
  • Customer journey management
  • Relationship building
  • Loyalty programs
  • Event & Sponsorship Management
  • End-to-end event planning
  • Execution of high-profile corporate events
  • Team Leadership
  • Cross-functional collaboration
  • Mentoring teams
  • Data-Driven Insights
  • Analysing marketing performance
  • Customer feedback
  • Campaign optimization

Accomplishments

  • SME Month 2024, Project Owner, achieving 90% of marketing KPIs and generating viral engagement.
  • SME Month 2023, Marketing Lead, nearly doubled uptake of the hero product (SME Plus), increasing revenue from GHS 2.5M to GHS 4.36M post-event.
  • CTIO Roundtable 2024, Marketing Lead, attracted 220 attendees (target: 200) with 40 virtual participants.
  • CTIO Roundtable 2023, Marketing Lead, secured 147 out of 150 target participants from major companies.
  • Turbonet Router and Fiber Broadband Launch, Led Go-to-Market strategy, contributing to 40% of enterprise revenue in 2021.
  • MTN Ghana, Awarded Customer Experience Team Lead of the Year (2015) and MTN Group Y'ello Stars Leadership Award (2013).

References

  • Mohammed Abubakari-Sidick, Senior Manager, SME Sales, MTN Ghana, +233 244 303 305, mohammed.abubakari-sidick@mtn.com
  • Georgina Asare Fiagbenu, Senior Manager, Corporate Communications, MTN Ghana, +233 244 304 545, georgina.asarefiagbenu@mtn.com
  • Daniel Asare, Managing Director, Bayobab Infra Ghana, +233 244 305 298, daniel.asare@Bayobab.Africa

Timeline

ROTATION – CONSUMER MARKETING

MTN Ghana
07.2019 - 12.2019

CONTROLLER, ENTERPRISE MARKETING

MTN Ghana
03.2017 - Current

CONTROLLER, ENTERPRISE CUSTOMER EXPERIENCE

MTN Ghana
11.2015 - 03.2017

CONTROLLER, ELITE TEAM CONTACT CENTRE

MTN Ghana
01.2015 - 10.2015

CONTROLLER, PROJECT 10 RESEARCH TEAM

MTN Ghana
07.2014 - 12.2014

RELATIONSHIP MANAGER, CUSTOMER RELATIONS

MTN Ghana
01.2013 - 06.2014

SUPERVISOR, HVC CONTACT CENTRE

MTN Ghana
04.2008 - 12.2012

REPRESENTATIVE, CALL CENTRE

MTN Ghana
06.2004 - 04.2008

Level 6 Diploma - Professional Marketing

Chartered Institute of Marketing

Digital Product Development and Marketing Strategy Program -

China Europe International Business School (CEIBS)

Master of Arts - Marketing & Communications

Rome Business School

Effective Digital Transformation Enterprise Sales Program -

China Europe International Business School (CEIBS)

Bachelor of Arts - English & Religious Studies

University of Cape Coast
Vera Adjoa Koomson