Venkatesh Boddu
Hounslow,Greater London
Summary
A dedicated customer service professional with over 3 years of experience in hotel guest services near Heathrow Airport. Skilled in delivering exceptional guest experiences, resolving issues efficiently, and maintaining workplace security. Looking to leverage hospitality expertise and SIA certification as an Airport Services & Customer Experience Specialist.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hotel Receptionist
Permanent Holiday Inn London - Heathrow Bath Road, an IHG Hotel
12.2022 - Current
Guest Service Assistant
Contract Courtyard London Heathrow Airport
03.2022 - 11.2022
- Greet and check in guests, ensuring a smooth and efficient arrival experience by verifying reservations, processing payments, and addressing any special requests
- Manage a high volume of daily guest inquiries, reservations, and check-out procedures, ensuring an organized and timely process
- Handle guest complaints and issues with professionalism and empathy, ensuring that all concerns are addressed promptly to maintain guest satisfaction
- Coordinate closely with housekeeping and maintenance teams to ensure rooms are prepared and any guest issues are resolved quickly
- Provide information about hotel amenities, nearby attractions, and travel arrangements, ensuring guests have a positive and informed experience
- Assisted with managing room inventory, ensuring that overbookings are avoided and occupancy is maximized efficiently
- Contributed to maintaining security within the hotel by following SIA badge protocols and ensuring guest safety
- Provided exceptional guest services, managing high guest turnover during busy periods
- Assisted in resolving guest issues while maintaining a calm and professional demeanor, enhancing the overall guest experience
- Worked closely with management during operational challenges to ensure service standards were upheld.
Guest Services Assistant
Contract Crowne Plaza London Heathrow T4, an IHG Hotel
05.2021 - 02.2022
Education
Master's degree - undefined
University of East London
Skills
Ability To Work Under Pressure
Certification
SIA Badge, SIA
References
- Delivered high-level guest services during the COVID-19 pandemic, adhering to strict health and safety protocols while ensuring guests felt comfortable and well-assisted during difficult times.
- Worked efficiently under pressure to manage check-ins, particularly for guests under quarantine, maintaining a calm and supportive environment despite challenges.
- Assisted with the additional responsibilities imposed by pandemic protocols, such as regular sanitization processes, enforcing social distancing measures, and managing guest inquiries about health regulations.
- Ensured seamless communication with guests regarding changing travel restrictions and health guidelines, helping them navigate complex rules with ease.
- Collaborated with a smaller, core team during the pandemic, stepping up to handle multiple roles and responsibilities when staffing was reduced due to health measures.
- Provided emotional support to guests during uncertain times, ensuring their comfort and satisfaction despite the difficulties of pandemic travel.
Personal Information
Hobbies: Cricket, Badminton, Films
Timeline
Hotel Receptionist
Permanent Holiday Inn London - Heathrow Bath Road, an IHG Hotel
12.2022 - Current
Guest Service Assistant
Contract Courtyard London Heathrow Airport
03.2022 - 11.2022
Guest Services Assistant
Contract Crowne Plaza London Heathrow T4, an IHG Hotel
05.2021 - 02.2022
Master's degree - undefined
University of East London
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