Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Timeline
Generic

Venkata Vamshi Krishna Putnala

Luton,United Kingdom

Summary


Ambitious and adaptable MSc International Business Management candidate with hands-on leadership experience in customer service and team supervision. Proven track record in streamlining operations, managing supply chain processes, and enhancing customer satisfaction. Skilled in cross-functional collaboration, data analysis, and digital marketing. Seeking opportunities in business development, supply chain, or HR within a dynamic and globally focused organization.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Customer service supervisor

Talkington Bates
London Colney, Hertfordshire
04.2023 - 03.2025

Job Title: Customer Service Supervisor
Location: Luton, UK
Dates: September 2023 – May 2025:
Managed daily operations, scheduling, and team performance for a high-volume customer service environment.
Trained and supervised a team of 8+ representatives, resulting in a 20% increase in customer satisfaction ratings.
Implemented workflow improvements that reduced response time and improved issue resolution rates.
Handled escalations and high-pressure customer complaints, maintaining a calm and solutions-focused approach.
Contributed to performance reviews and staff development initiatives, supporting HR functions.

Accounting finance intern

shri krishna pharmaceuticals
Hyderabad
05.2021 - 07.2021
  • Provided administrative support during financial audits for thorough review.
  • Participated in budget planning sessions to minimise expenses.
  • Assisted in audit procedures, ensuring transparency and compliance.
  • Maintained confidentially whilst handling sensitive company information.
  • Contributed to the implementation of new accounting software, improving process efficiency.
  • Undertook data entries and balance sheet reconciliations.
  • Produced performance-based presentations in PowerPoint.
  • Communicated with accounts payable manager and accounts receivable manager to track pending invoices.

Education

MSc in International Business Management - business

University of Hertfordshire
Hatfield
01.2023 - 02.2025

Bachelor of Commerce - Commerce

Avinash College of Commerce
Hyderabad
06.2019 - 07.2022

Skills

International Business & Strategy
Global Market Research, Business Development, Cross-Cultural Communication, Strategic Planning, Risk Analysis
Supply Chain & Operations
Inventory Control, Logistics, Procurement, Vendor Management, Demand Planning
Marketing & Digital Tools
Digital Marketing, Content Creation, Brand Management, Customer Segmentation, CRM (HubSpot)
Human Resources
Recruitment, Performance Management, Employee Relations, Team Building
Technical Skills
MS Excel (Pivot Tables, VLOOKUP), PowerPoint, Word, SPSS (if applicable), Tableau (if any exposure)
Soft Skills
Leadership, Problem-Solving, Time Management, Cross-Cultural Sensitivity, Communication

Accomplishments

  • Student Coordinator of the Year – Recognized for organizing and managing college fests and business seminars.
  • Certificate of Appreciation – NSS – For active participation in social awareness campaigns during college.
  • Outstanding Volunteer Award – Honored by local NGO for commitment to organizing charity drives and fundraising events.

Certification

  • International Logistics
    Gained insight into cross-border transportation, trade compliance, Incoterms, and global freight management.
  • Advanced Business Development: Communication and Negotiation
    Developed advanced interpersonal strategies for successful B2B negotiations, stakeholder alignment, and deal closure.
  • Global Strategy
    Explored frameworks for multinational strategy formulation, competitive advantage, and market entry planning.
  • Supply Chain and Operations
    Learned key concepts in procurement, demand planning, process optimization, and supplier relationship management.

Timeline

Customer service supervisor

Talkington Bates
04.2023 - 03.2025

MSc in International Business Management - business

University of Hertfordshire
01.2023 - 02.2025

Accounting finance intern

shri krishna pharmaceuticals
05.2021 - 07.2021

Bachelor of Commerce - Commerce

Avinash College of Commerce
06.2019 - 07.2022
Venkata Vamshi Krishna Putnala