Venkata Vamshi Krishna Putnala
Luton,United Kingdom
Summary
Ambitious and adaptable MSc International Business Management candidate with hands-on leadership experience in customer service and team supervision. Proven track record in streamlining operations, managing supply chain processes, and enhancing customer satisfaction. Skilled in cross-functional collaboration, data analysis, and digital marketing. Seeking opportunities in business development, supply chain, or HR within a dynamic and globally focused organization.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer service supervisor
Talkington Bates
London Colney, Hertfordshire
04.2023 - 03.2025
Job Title: Customer Service Supervisor
Location: Luton, UK
Dates: September 2023 – May 2025:
Managed daily operations, scheduling, and team performance for a high-volume customer service environment.
Trained and supervised a team of 8+ representatives, resulting in a 20% increase in customer satisfaction ratings.
Implemented workflow improvements that reduced response time and improved issue resolution rates.
Handled escalations and high-pressure customer complaints, maintaining a calm and solutions-focused approach.
Contributed to performance reviews and staff development initiatives, supporting HR functions.
Accounting finance intern
shri krishna pharmaceuticals
Hyderabad
05.2021 - 07.2021
- Provided administrative support during financial audits for thorough review.
- Participated in budget planning sessions to minimise expenses.
- Assisted in audit procedures, ensuring transparency and compliance.
- Maintained confidentially whilst handling sensitive company information.
- Contributed to the implementation of new accounting software, improving process efficiency.
- Undertook data entries and balance sheet reconciliations.
- Produced performance-based presentations in PowerPoint.
- Communicated with accounts payable manager and accounts receivable manager to track pending invoices.
Education
MSc in International Business Management - business
University of Hertfordshire
Hatfield 01.2023 - 02.2025
Bachelor of Commerce - Commerce
Avinash College of Commerce
Hyderabad 06.2019 - 07.2022
Skills
International Business & Strategy
Global Market Research, Business Development, Cross-Cultural Communication, Strategic Planning, Risk Analysis
Supply Chain & Operations
Inventory Control, Logistics, Procurement, Vendor Management, Demand Planning
Marketing & Digital Tools
Digital Marketing, Content Creation, Brand Management, Customer Segmentation, CRM (HubSpot)
Human Resources
Recruitment, Performance Management, Employee Relations, Team Building
Technical Skills
MS Excel (Pivot Tables, VLOOKUP), PowerPoint, Word, SPSS (if applicable), Tableau (if any exposure)
Soft Skills
Leadership, Problem-Solving, Time Management, Cross-Cultural Sensitivity, Communication
Accomplishments
- Student Coordinator of the Year – Recognized for organizing and managing college fests and business seminars.
- Certificate of Appreciation – NSS – For active participation in social awareness campaigns during college.
- Outstanding Volunteer Award – Honored by local NGO for commitment to organizing charity drives and fundraising events.
Certification
- International Logistics
Gained insight into cross-border transportation, trade compliance, Incoterms, and global freight management. - Advanced Business Development: Communication and Negotiation
Developed advanced interpersonal strategies for successful B2B negotiations, stakeholder alignment, and deal closure. - Global Strategy
Explored frameworks for multinational strategy formulation, competitive advantage, and market entry planning. - Supply Chain and Operations
Learned key concepts in procurement, demand planning, process optimization, and supplier relationship management.
Timeline
Customer service supervisor
Talkington Bates
04.2023 - 03.2025
MSc in International Business Management - business
University of Hertfordshire
01.2023 - 02.2025
Accounting finance intern
shri krishna pharmaceuticals
05.2021 - 07.2021
Bachelor of Commerce - Commerce
Avinash College of Commerce
06.2019 - 07.2022
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