Ambitious and adaptable MSc International Business Management candidate with hands-on leadership experience in customer service and team supervision. Proven track record in streamlining operations, managing supply chain processes, and enhancing customer satisfaction. Skilled in cross-functional collaboration, data analysis, and digital marketing. Seeking opportunities in business development, supply chain, or HR within a dynamic and globally focused organization.
Job Title: Customer Service Supervisor
Location: Luton, UK
Dates: September 2023 – May 2025:
Managed daily operations, scheduling, and team performance for a high-volume customer service environment.
Trained and supervised a team of 8+ representatives, resulting in a 20% increase in customer satisfaction ratings.
Implemented workflow improvements that reduced response time and improved issue resolution rates.
Handled escalations and high-pressure customer complaints, maintaining a calm and solutions-focused approach.
Contributed to performance reviews and staff development initiatives, supporting HR functions.
International Business & Strategy
Global Market Research, Business Development, Cross-Cultural Communication, Strategic Planning, Risk Analysis
Supply Chain & Operations
Inventory Control, Logistics, Procurement, Vendor Management, Demand Planning
Marketing & Digital Tools
Digital Marketing, Content Creation, Brand Management, Customer Segmentation, CRM (HubSpot)
Human Resources
Recruitment, Performance Management, Employee Relations, Team Building
Technical Skills
MS Excel (Pivot Tables, VLOOKUP), PowerPoint, Word, SPSS (if applicable), Tableau (if any exposure)
Soft Skills
Leadership, Problem-Solving, Time Management, Cross-Cultural Sensitivity, Communication