VENKATA SAI KUNA
Hatfield
Summary
Results-driven Business Management professional with a Master’s in International Business and experience in process optimization, project coordination, and stakeholder management across hospitality and IT sectors. Skilled in business analysis, regulatory compliance, and workflow automation, with expertise in Excel (Pivot Tables), PowerPoint, SharePoint, Salesforce CRM, and Tableau. Proven ability to enhance operations, manage client relationships, and deliver data-driven insights. Strong communicator with a proactive approach to problem-solving, time management, and cross-functional collaboration.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Team Leader(Part-time)
Sopwell House Hotel & Spa
11.2022 - Current
- Delivered exceptional executive support in a dynamic hospitality environment by managing ad-hoc requests and streamlining operational projects to elevate guest experiences and drive business performance
- Organized and managed client events and special requirements, ensuring seamless execution
- Resolving guest issues promptly to maintain service excellence.
- Provided exceptional customer service by handling guest inquiries, complaints, and special requests, ensuring personalized experiences and seamless management of VIP and corporate clients.
Process executive
Infosys
08.2021 - 08.2022
- Executed and monitored business processes to ensure efficiency, aligning with organizational standards and regulatory compliance.
- Developed strategic presentations and detailed reports using Excel and PowerPoint, used Salesforce CRM and Jira to document and track key business processes.
- Utilized Excel for data collection and organization, applying Tableau to analyze trends and generate visual reports that supported process improvement initiatives and highlighted key risk management areas.
- Collaborated with diverse stakeholder groups to drive process optimization and support project management efforts across work streams.
Education
Master of Science - International business with Advanced Research
University of Hertfordshire
09.2022 - 08.2024
BBA - Business Management and Administration
Aditya Institute of Management Studies
05.2018 - 03.2021
Skills
- Business Management, Process Improvement, and Business Analysis
- Project Management and Work Stream Coordination
- Requirement Gathering, Documentation, and Audit
- Regulatory Compliance and Risk Mitigation
- Advanced Microsoft Office Suite: Excel (with Pivot Tables), PowerPoint, and SharePoint
- Basic Java, HTML, CSS, and Jira (Beginner)
- Effective Written & Oral Communication and Presentation Development
- Salesforce Crm
- Stakeholder Management, Client Relationship
- Management, and Client Services
- General Administration, Reliability, Adaptability, and Time Management
Timeline
Team Leader(Part-time)
Sopwell House Hotel & Spa
11.2022 - Current
Master of Science - International business with Advanced Research
University of Hertfordshire
09.2022 - 08.2024
Process executive
Infosys
08.2021 - 08.2022
BBA - Business Management and Administration
Aditya Institute of Management Studies
05.2018 - 03.2021
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