Summary
Overview
Work history
Education
Skills
Timeline
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Venkata Ram Lakshman Kumar Konagalla

Alexandria,United Kingdom

Summary

Accomplished professional with expertise in team leadership and supervision, retail and hospitality operations, and budget and financial management. Demonstrates proficiency in customer service and complaint handling, maintenance coordination, inventory and stock control, staff scheduling (rota planning), marketing and business development, and health & safety compliance. Skilled in utilising MS Office, POS systems, and maintenance logs to enhance operational efficiency. Committed to driving business growth through strategic planning and exceptional service delivery.

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work history

Store Manager

Cardross Post Office & Lifestyle Express
Cardross, Argyll and Bute
05.2022 - 06.2025
  • Managed day-to-day operations to ensure efficient business functionality.
  • Directed staff scheduling, training, and performance oversight.
  • Handled daily cash management, reconciliation, and banking processes.
  • Maintained excellent customer service while resolving client concerns promptly.
  • Ensured high levels of customer satisfaction through proactive engagement and swift issue resolution.
  • Created seasonal sales plans with varying stock and promotional strategies.
  • Negotiated buying conditions and sales contracts to secure lucrative deals.

Hotel Manager

SO Group of Hotels and Service Apartments
London
06.2020 - 04.2022
  • Oversaw operations of multiple hotels and serviced apartments, maximising occupancy rates.
  • Led recruitment, onboarding, and supervision of departmental staff to enhance service delivery.
  • Developed and executed marketing initiatives that attracted new clientele.
  • Managed budgets, financial records, and business reporting to maintain profitability.
  • Scheduled maintenance, events, and accommodation bookings for optimal guest experience.
  • Liaised with contractors and service teams to ensure timely property upkeep.
  • Ensured compliance with health, safety, and licensing regulations across all sites.
  • Handled guest relations and resolved complaints effectively to maintain satisfaction.

Maintenance Supervisor

SO Group of Hotels and Service Apartments
London
01.2019 - 06.2020
  • Conducted routine inspections (daily/weekly/monthly) across hotel properties
  • Logged maintenance activities and generated daily reports
  • Performed minor troubleshooting and repair work on site
  • Coordinated preventive maintenance plans with the Maintenance Manager
  • Maintained up-to-date health & safety documentation
  • Ensured consistent compliance with safety policies and cleanliness standards
  • Performed administrative tasks related to maintenance and compliance

Education

Master of Science - Advanced Industrial Manufacturing Systems

Kingston University
London
09.2018 - 10.2020

Bachelor of Engineering - Mechanical Engineering

Sathyabama University
Chennai, India
04.2014 - 05.2018

Skills

  • Team Leadership & Supervision
  • Retail & Hospitality Operations
  • Budget & Financial Management
  • Customer Service & Complaint Handling
  • Maintenance Coordination
  • Inventory & Stock Control
  • Staff Scheduling (Rota Planning)
  • Marketing & Business Development
  • Health & Safety Compliance
  • Tools: MS Office, POS Systems, Maintenance Logs

Timeline

Store Manager

Cardross Post Office & Lifestyle Express
05.2022 - 06.2025

Hotel Manager

SO Group of Hotels and Service Apartments
06.2020 - 04.2022

Maintenance Supervisor

SO Group of Hotels and Service Apartments
01.2019 - 06.2020

Master of Science - Advanced Industrial Manufacturing Systems

Kingston University
09.2018 - 10.2020

Bachelor of Engineering - Mechanical Engineering

Sathyabama University
04.2014 - 05.2018

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Venkata Ram Lakshman Kumar Konagalla