Venkata Manoj Bathala
Cambridge,United Kingdom
Summary
Accomplished IT professional with expertise in Hardware Asset Management and Full Asset Lifecycle Governance. Proficient in ServiceNow, with a strong background in Financial Services Regulatory Compliance. Demonstrates leadership in Global IT Team management and excels in End User Computing Strategy, Vulnerability Remediation, and Patch Governance. Skilled in SLA/KPI Management, Vendor & Contract Management, and Process Improvement & Automation. Adept at Stakeholder & Executive Communication, aiming to drive innovation and efficiency within IT operations.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Senior Manager – Global IT Operations & Asset Governance
HCL Technologies Ltd UK
London, United Kingdom
01.2024 - Current
- Leading the strategic transformation of Hardware Asset Management across EMEA & US, establishing standardised lifecycle processes for all physical IT assets.
- Defined governance frameworks for procurement, onboarding, maintenance, refresh cycles, and secure disposal of hardware assets.
- Ensured full asset traceability and compliance with Financial Services regulatory requirements, audit controls, and internal risk frameworks.
- Implemented ServiceNow-based asset tracking, improving accuracy, visibility, and reporting across global locations.
- Partnered with Security and Infrastructure teams to align HAM with vulnerability remediation, patch governance, and endpoint compliance.
- Delivered executive-level reporting on asset health, lifecycle status, risks, and optimisation opportunities.
- Adopted new technologies and automation opportunities to streamline services according to digital goals.
Project Manager – EUC & Asset Lifecycle Transformation
HCL Technologies Ltd UK
Cambridge, United Kingdom
01.2020 - 01.2024
- Managed large-scale EUC and hardware refresh programmes across EMEA, APAC & US ensuring accurate asset updates in ServiceNow
- Led initiatives to improve CMDB accuracy, asset reconciliation, and lifecycle governance.
- Worked closely with Risk, Compliance, and Audit teams to meet Financial Services regulatory expectations.
- Standardised asset onboarding and decommissioning processes across multiple business units.
- Managed vendor relationships, achieved optimal service quality and pricing deals.
- Developed effective relationships with clients by providing exceptional service.
Associate Consultant – IT Asset & Service Management
HCL Technologies Ltd UK
Cambridge, United Kingdom
02.2019 - 01.2020
- Supported Financial Services clients in improving IT asset governance, lifecycle processes, and ITSM maturity.
- Conducted asset audits, reconciliations, and compliance assessments.
- Recommended improvements to HAM processes, CMDB structure, and ITIL alignment.
Track Lead
HCL Technologies
Bengaluru, India
07.2018 - 06.2019
- Led a technical track within global IT operations, managing analysts and engineers across EUC and Desktop Support.
- Oversaw escalations, incident resolution, and service improvements.
- Ensured accurate hardware assignment and lifecycle updates.
- Conducted rigorous audits for process compliance and increased efficiency.
Technical Lead
HCL Technologies
Bengaluru, India
07.2017 - 06.2018
- Provided technical leadership for EUC, endpoint management, and Desktop Support operations.
- Guided engineers on complex issues, root-cause analysis, and process optimisation.
- Supported vulnerability remediation and patching activities.
Assistant Manager
HCL Technologies
Bengaluru, India
01.2017 - 06.2017
- Managed daily Service Desk and Desktop Support operations.
- Ensured SLA compliance, ticket quality, and customer satisfaction.
- Supported onboarding, training, and performance management.
Shift Lead
HCL Technologies
Bengaluru, India
01.2016 - 12.2016
- Led shift operations for Service Desk and Desktop Support teams.
- Managed escalations, shift handovers, and incident coordination.
- Ensured continuous service availability across time zones.
Senior Analyst
HCL Technologies
Bengaluru, India
01.2015 - 12.2015
- Handled complex technical issues, escalations, and root-cause analysis.
- Supported EUC operations, device provisioning, and endpoint troubleshooting.
Analyst
HCL Technologies
Bengaluru, India
01.2014 - 01.2015
- Provided first-line and second-line support for end users.
- Resolved incidents related to hardware, software, and user access.
Graduate Trainee
HCL Technologies
Bengaluru, India
10.2012 - 12.2013
- Supported basic hardware/software issues and ticket management.
- Gained foundational experience in IT support and customer service.
Education
Bachelor of Technology - Information Technology
Audisankara College of Engineering & Technology
Gudur, IndiaSkills
- Hardware Asset Management (HAM)
- Full Asset Lifecycle Governance
- ServiceNow (ITSM & Asset Modules)
- Financial Services Regulatory Compliance
- ITIL (Incident, Problem, Change, CMDB)
- Global IT Team Leadership
- End User Computing (EUC) Strategy
- Vulnerability Remediation & Patch Governance
- SLA/KPI Management & Reporting
- Vendor & Contract Management
- Stakeholder & Executive Communication
- Process Improvement & Automation
Certification
- ITIL Foundation
- ITIL Service Management
Timeline
Senior Manager – Global IT Operations & Asset Governance
HCL Technologies Ltd UK
01.2024 - Current
Project Manager – EUC & Asset Lifecycle Transformation
HCL Technologies Ltd UK
01.2020 - 01.2024
Associate Consultant – IT Asset & Service Management
HCL Technologies Ltd UK
02.2019 - 01.2020
Track Lead
HCL Technologies
07.2018 - 06.2019
Technical Lead
HCL Technologies
07.2017 - 06.2018
Assistant Manager
HCL Technologies
01.2017 - 06.2017
Shift Lead
HCL Technologies
01.2016 - 12.2016
Senior Analyst
HCL Technologies
01.2015 - 12.2015
Analyst
HCL Technologies
01.2014 - 01.2015
Graduate Trainee
HCL Technologies
10.2012 - 12.2013
Bachelor of Technology - Information Technology
Audisankara College of Engineering & Technology