VENKATA VARA PRASAD BALNE
Manchester
Summary
Accomplished professional with extensive expertise in project management, organisational skills, and communication. Demonstrates strong leadership abilities, strategic planning, and analytical thinking. Proven track record in sales and marketing, financial customer service, and challenge handling. Adept at recruitment and training, personnel recruiting, and knowledge of HR policies. Skilled in store layout planning, profit-loss understanding, inventory control expertise, proactive planning, visionary thinking, team leadership, visual merchandising, training and development, and wastage minimisation. Career goal: to leverage comprehensive skill set to drive organisational success and innovation.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Section Leader
Asda
Manchester
07.2024 - Current
- Coordinated hiring and training strategies to establish successful administrative team.
- Maintained operational efficiency by delegating tasks based on staff capabilities.
- Achieved optimal product availability through proactive ordering and replenishment.
- Managed stock levels, reducing waste and increasing profitability.
- Conducted regular safety checks to ensure stable manufacturing operations.
- Resolved customer complaints promptly, enhancing retention rates.
- Led team briefings to communicate daily targets clearly.
- Investigated operational issues, prepared reports, and implemented corrective actions.
- Addressed staff concerns promptly, resulted in better job satisfaction.
- Motivated team members towards achieving sales targets.
- Delegated tasks effectively to meet business demands.
- Improved team performance by initiating regular training and feedback sessions.
- Handled challenging situations calmly, ensured minimal disruption to operations.
Assistant Store Manager
Shell
Manchester
10.2022 - 06.2024
- Achieved high levels of customer satisfaction and repeat business through effective service.
- Ensured accuracy and precision in all financial activities.
- Challenged and inspired team members to drive business results.
- Conducted regular staff performance reviews to support individual development.
- Managed inventory by stocking and restocking upon delivery, maintaining precise records.
- Monitored trends and stock levels to exceed customer expectations.
- Verified invoices against physical stock records to identify discrepancies.
- Analysed sales data and maintained productive dialogue with management on performance.
- Resolved customer complaints efficiently, ensured customer satisfaction.
Customer Service Associate
Amazon Development Centre Pvt. Ltd.
Hyderabad, Telangana
06.2020 - 06.2022
- Managed to take three chats and call at time and achieving 99% customer satisfaction
- Loved challenge in taking high volume of chats and ensuring queries were sorted
- Engaged in every team meeting to improve capabilities
- Demonstrated strong problem-solving abilities when resolving customer complaints effectively.
- Resolved customer queries by utilizing in-depth product knowledge.
- Enhanced customer satisfaction by providing timely and effective solutions.
Digital Interaction Advisor (Non-Voice)
[24]7.ai
Hyderabad
09.2019 - 12.2019
- Managed four simultaneous chats, effectively resolving customer queries within stringent timelines
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
- Assisted customers with varying questions using product knowledge and service expertise
- Maintained excellent client satisfaction by providing in-depth support
- Coordinated with development team to implement design changes.
Education
Master's in Business Administration - Project Management
Wrexham Glyndwr University
Wrexham 06.2022 - 01.2024
Bachelor of Engineering - Electronics and Electrical Engineering
Mahatma Gandhi Institute of Technology
Hyderabad, Telangana 08.2015 - 04.2019
A Levels - Maths, Physics and Chemistry
Junior College
Hyderabad 06.2013 - 03.2015
SSC - Maths, Science, Economics
City Talent School
Suryapet 06.2012 - 04.2013
Skills
- Project management
- Organizational skills
- Leadership abilities
- Recruitment and training
- Analytical thinking
- Strategic planning
- Challenge handling
- Decisive judgement
- Inventory control expertise
- Visual merchandising
- Health and Safety Compliance
- Performance and error reporting
- Rota and holiday planning
- Cost cut evaluations
Affiliations
- Films
- Cricket
- Following Fashion world
Certification
APLH
References
References available upon request.
Timeline
Section Leader
Asda
07.2024 - Current
Assistant Store Manager
Shell
10.2022 - 06.2024
Master's in Business Administration - Project Management
Wrexham Glyndwr University
06.2022 - 01.2024
Customer Service Associate
Amazon Development Centre Pvt. Ltd.
06.2020 - 06.2022
Digital Interaction Advisor (Non-Voice)
[24]7.ai
09.2019 - 12.2019
Bachelor of Engineering - Electronics and Electrical Engineering
Mahatma Gandhi Institute of Technology
08.2015 - 04.2019
A Levels - Maths, Physics and Chemistry
Junior College
06.2013 - 03.2015
SSC - Maths, Science, Economics
City Talent School
06.2012 - 04.2013