Summary
Overview
Work History
Education
Skills
Timeline
Generic

VENKATA PREM KUMAR BARIGE

Customer Service Representative
Luton

Summary

Dedicated and customer-focused professional with proven experience in customer service, data analysis, and team leadership. Skilled in resolving customer inquiries, enhancing client satisfaction, and streamlining processes. Adept at delivering excellent customer experiences, managing relationships, and driving team performance. Seeking to leverage my skills and expertise in a Customer Service Representative role to contribute to organizational success.

Overview

1
1
year of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Business Analyst Intern

ASAP Data Solutions
09.2022 - 05.2023

Sep 2022 – May 2023

  • Analyzed large datasets to identify trends, delivering actionable insights that improved process efficiency by 20%.
  • Designed workflow charts and dashboards, streamlining operations and reducing task completion times by 15%.
  • Presented data-driven reports to stakeholders, supporting strategic decisions that enhanced client satisfaction.

Retail Assistant Manager

Morrisons
01.2022 - 09.2022

Jan 2022 – Sep 2022

  • Directed daily store operations, ensuring high standards of efficiency, cleanliness, and customer satisfaction.
  • Supervised and motivated a team of 14 employees, fostering collaboration and achieving a 25% increase in productivity.
  • Conducted sales performance analysis to identify growth opportunities, boosting revenue by 12% year-over-year.
  • Streamlined inventory and stock management processes, reducing wastage by 18% and ensuring 98% product availability.
  • Delivered exceptional customer service by addressing escalations promptly, resulting in a 20% improvement in customer satisfaction scores.
  • Coordinated promotional campaigns and in-store events, driving a 10% increase in footfall and sales.
  • Trained and mentored new hires, reducing onboarding time by 30% and improving staff retention.

Education

Master of Business Administration (MBA) - Business Administration

University of East London
London, United Kingdom
01.2021 - 01.2023

Bachelor of Technology (B-Tech) - Electrical and Electronics Engineering

RKDF INSTITUTE OF TECHNOLOGY
BHOPAL
01.2015 - 01.2019

Skills

Customer Service Skills:

  • Conflict Resolution and Problem-Solving

  • Active Listening and Empathy

  • Client Relationship Management

Technical Skills:

  • CRM Software (Salesforce, Zendesk)

  • Microsoft Office Suite (Excel, Word, PowerPoint)

  • Data Entry and Analysis

Soft Skills:

  • Communication and Collaboration

  • Time Management and Multitasking

  • Team Leadership and Mentorship

Timeline

Business Analyst Intern

ASAP Data Solutions
09.2022 - 05.2023

Retail Assistant Manager

Morrisons
01.2022 - 09.2022

Master of Business Administration (MBA) - Business Administration

University of East London
01.2021 - 01.2023

Bachelor of Technology (B-Tech) - Electrical and Electronics Engineering

RKDF INSTITUTE OF TECHNOLOGY
01.2015 - 01.2019
VENKATA PREM KUMAR BARIGECustomer Service Representative