venetia ram
lowestoft,Suffolk
Summary
Trustworthy professional confident at providing reliable customer service in fast-paced situations. Communicates clearly and employs strong numeracy abilities for error-free reporting. Enforces and complies with official regulations to maintain trust. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work history
merkur bingo
merkur
Lowestoft, Suffolk
01.2022 - Current
- Facilitated games of chance in gambling establishments.
- Served customers with excellent customer service skills to facilitate positive experiences.
- Handled complaints and reported incidents to management.
- Generated and issued list of approximate odds to guarantee house profitability.
- De-escalated conflict to prevent incidents and maintain patron safety.
- Complied with regulatory standards and requirements.
- Identified and removed cheating players following procedure.
- Stayed up-to-date on policies and rules to maintain consistency.
- Received and paid off bets at [Type] events.
- Enforced gambling rules to guarantee fair play.
- Processed data quickly and accurately for smooth, orderly operations.
Bartender
Terry & Sue Wilgoss
Lowestoft, Suffolk
02.2018 - 03.2020
- Inspected customer identification to verify age against legal standards.
- Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.
- Followed food safety and hygiene requirements to protect guests.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
- Welcomed guests with friendly conversation and fun atmosphere.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Bartender
Bob & Jackie Payne
Lowestoft, Suffolk
07.2008 - 03.2018
Nursery assistant
lowestoft college
Lowestoft, Suffolk
09.2006 - 04.2010
- Maintained records of children's daily activities, meals and medications administered.
- Informed parents and staff members regarding activity of children.
- Advised parents on how to manage disruptive or unsocial behaviours at home.
- Redirected problematic behaviour and guided children in self-soothing and emotional regulation.
- Engaged with both children and caregivers to nurture ongoing trusting rapport.
- Role-modelled desired behaviours, habits and actions.
- Engaged children in stimulating learning-based activities and games.
- Monitored interactions within group settings, encouraging sharing and cooperation to facilitate positive socialisation.
- Organised classroom spaces to align with lessons and support children's learning.
- Fed meals , changed diapers and assisted children to use toilet.
- Created caring bonds with children for comfort and safety within nursery.
- Recorded and informed manager regarding injuries and accidents.
- Prepared daily lessons to cover specific topics supporting children's educational, physical and social development.
- Supervised groups of up to [Number] children.
- Arranged for entertainment and games to provide downtime between learning activities.
- Helped children with personal hygiene needs and taught young children to independently complete care tasks.
- Prepared nutritious meals and snacks, carefully adhering to individual dietary requirements and portioning standards.
- Offered tailored assistance to children with special needs, determining inclusive learning opportunities.
Education
NVQ Level 2 - childcare
Lowestoft College
Lowestoft 09.2005 - 06.2007
Skills
- Customer-focused
- Knowledge of [Software]
- Time management
- Communication skills
- Team building
- Problem-solving
- Social media marketing
- Drinks upselling
- Exceptional communication
- Sales negotiating
- Order processing
- Strong customer service orientation
- Store maintenance
- Customer sales support
- Shipping and receiving
- Customer experience
- Cash handling
- Basic computer knowledge
Timeline
merkur bingo
merkur
01.2022 - Current
Bartender
Terry & Sue Wilgoss
02.2018 - 03.2020
Bartender
Bob & Jackie Payne
07.2008 - 03.2018
Nursery assistant
lowestoft college
09.2006 - 04.2010
NVQ Level 2 - childcare
Lowestoft College
09.2005 - 06.2007
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